Ma Zhixia said indifferently: "Consumer complaints? That's nothing. Yang Fei's white laundry detergent often receives complaints. Some are unreasonable and some are trying to extort money. Even if there is really a problem, just deal with it well."

Smith looked strange and slowly lowered the microphone: "It's not a few complaints, not dozens or hundreds of complaints, but countless complaints! Many, many, do you understand?"

Ma Zhixia was shocked and had a premonition that something was wrong. She asked quickly: "What's going on? What is the content of the complaint?"

Smith leisurely spit out two words: "Under quality."

Ma Zhixia said: "This is impossible. The batches of natural soap powder we produce are used to open up the market and compete for share. They use all the raw materials provided by BASF. With BASF's global reputation, they cannot give us defective products."

Smith said: "There is no problem with the raw materials, and there is no problem with the control of the production process. I believe my employees. So, what is the problem? Is the formula?"

Ma Zhixia was suspicious again and couldn't help but blush and said, "Formula? That's impossible. Yang Fei used this recipe! I dare to use personality guarantee!"

Smith frowned: "Oh, Mr. Ma, I'm not questioning you, but can you tell me what the problem is?"

"I'll go check now." Ma Zhixia said, "It's definitely possible to find out."

Smith spread his hands and said, "We have no time, Mr. Ma, the phone call just now was not called by our after-sales service, but by the National Quality Inspection Bureau. Consumers have already complained to the Quality Inspection Bureau, and the number of complaints is still large."

Ma Zhixia was shocked: "How can these consumers do this? Then there will be no trouble, right?"

Smith knocked his forehead with his hand: "It's a lot of trouble. Of course, you have to find the reason, find it immediately! In addition, all our natural soap powders can no longer be sold. Notify all dealers and take them off the shelves and return to the factory."

"Mr. Smith, do you have to do this? Our losses will be huge." Ma Zhixia felt that Smith's decision was incomprehensible. "If you produce it, just sell it out. There is no need to take it off the shelves and return it to the factory. We just need to improve the next batch."

"No, I don't think so. Our company is not a small business, we are a world-renowned company. The reputation of a brand is more important than making money. If you lose tens of millions of dollars, you can make it back, but to establish a good brand image, spending hundreds of millions of dollars may not be successful." Smith waved his hand vigorously, "This batch of problematic soap powder must be removed from the shelves and returned to the factory."

Ma Zhixia said: "Mr. Smith, I have a suggestion that the company can suffer less losses."

Smith asked, "What suggestions? At this time, don't keep it aside and just say something."

Ma Zhixia said: "We can sell this batch of soap powder to counties, towns and rural areas. People there are not very particular about buying things, just as they are cheap. We can dump it to backward areas and we can definitely sell it at a cost price."

Smith didn't think about it and rejected it: "I can never sell the products in question to consumers! I have a bottom line in doing things. Mr. Ma, you can find out where the problem is right. I want the result within 24 hours! I will solve other things, ok?"

Ma Zhixia nodded and agreed, walked out, thinking that the foreigners were really honest and stubborn! The goods worth tens of millions of dollars were returned to the factory and scrapped? They could be sold to the countryside!

He had no intention of worrying about Smith anymore, and he wanted to find out the reason for the inferior quality of the soap powder as soon as possible.

Back at the office, Ma Zhixia called over his most capable assistant Luo Hongcai and told him what had just happened.

Luo Hongcai pushed his glasses and said in surprise: "It's impossible. There is no problem with the formula and craftsmanship. The raw materials and machines are imported, just like those from Meili Daily Chemical Factory. They cannot be worse than theirs."

Ma Zhixia said: "The above didn't give us much time, so we must find out the reason as soon as possible."

Luo Hongcai said: "I'll take the soap powder to the laboratory."

Ma Zhixia said: "Don't use this batch of powder in the factory for now. Now there is a problem with the batch on the market. Send someone to buy back a few bags to analyze it."

Luo Hong responded and left.

Ma Zhixia sat on the chair and pondered for a long time, but couldn't figure out what the problem was?

He never dreamed that Yang Fei would do something about formula technology and did it very concealedly, which caught him off guard and couldn't think about it.

At this moment, Yang Fei was by the hot spring pool, enjoying the beautiful scenery of spring.

Jiang Xiaojia and Fuwa are back. She holds a large bouquet of red flowers in her hands, picks flowers with her hands, stuffs them into her mouth, and eats with relish.

Jiang Xiaojia initially refused to eat flowers, but under Fuwa's repeated demonstrations of greed, she began her first attempt, and then she fell in love with the sweet and fragrant taste of Ayama Hong.

"Brother Yang Fei, it turns out that this flower is edible!" Jiang Xiaojia picked a piece and handed it to Yang Fei for food as if she had discovered a new continent. "I washed it in the spring water, don't worry about eating it!"

"Can this be eaten?" Yang Fei also grew up in the city. He was really doubtful about whether this flower could be eaten, so he looked at Su Tong.

Su Tong smiled and said, "Our rural children have been going up the mountain to pick and eat it since they were young, and they have never seen anyone get any disease. This is just flowers, just like tea leaves, they are wild in the mountains. I guess they can't eat any disease, right?"

Yang Fei tried to eat a slice, and the flowers were crisp and had a faint sweet taste when chewed.

"It's quite delicious!" Yang Fei said while eating, "You children in the mountains are so happy. You can eat so much wild game. Our children in the city are not allowed to eat this or that. You are not happy in childhood at all!"

Su Tong said: "You are born in blessings and don't know how to be a child in the city! Who doesn't want to be a child in the city? If you don't believe me, please ask the lucky baby."

Fuwa said, "I'm not a child in the city! The city is not fun. I heard Jiang Xiaojia say that she is locked up at home all day long. The adults don't let her go out to play, for fear of something happening!"

Jiang Xiaojia said: "That's it! I used to think the countryside is dirty and I didn't like the countryside. Now I'm starting to like it. It's so fun here!"

Yang Fei smiled proudly at Su Tong: "How is it?"

Su Tong smiled with a pursed lips: "The child now has changed."

After dinner in the afternoon, Yang Fei took Jiang Xiaojia back to the city.

Because Su Tong had something to do at home, she had to stay in the village for one more day.

Jiang Xiaojia sat in the car, her hands constantly catching her body.

At first, Yang Fei hadn't noticed yet, and saw that she kept scratching her and the scratches were still heavy, he asked, "What's wrong?"

"It's so itchy, the whole body is itchy, itchy." Jiang Xiaojia said unhappily, "I've never been so itchy."

Yang Fei realized something was wrong, and lifted her sleeve and saw that her arms were covered with rashes!
Chapter completed!