Chapter 1188 Launch
The managers of the eight shopping malls made an appointment to have dinner together at noon.
But they didn't drink, so they planned to keep drinking at night.
After all, although Huaqing Electric Appliances has been out of stock, it has not been completely killed.
Only by completely killing Huaqing Electric Appliances can they be relieved.
"Have the reporter from the newspaper contacted?"
"I contacted Huaqing Electrical Appliances, which told him that the three-guarantee policy promoted in their newspapers, might be just false propaganda, and they immediately agreed to go..."
The eight major shopping malls are deeply rooted in Jinling, so they can still invite journalists and media to go there.
In addition, the advertisements of Huaqing Electric Appliances were also posted in the newspaper, so they did not report them themselves.
Can you wait until other newspapers reveal the ugly news about Huaqing Electric? That provincial newspaper is too embarrassing.
Of course, they didn’t know if there was any revelation. It was the eight state-owned shopping malls that were so confident that they could not help but attract their attention, so they agreed directly.
After a simple bite at noon, people from the eight shopping malls kept asking about the situation.
By 1:00 pm, five of the seven spies from the eight major shopping malls arrived at the entrance of Huaqing Electrical Appliances flagship store.
The remaining two people went to two other stores in Jinling City and were preparing to start the operation.
They even thought about the press release. Tomorrow's headline of Suzhou Province is "Huaqing Electrical Appliances, a breach of trust, was out of stock in a day and was surrounded by consumers..."
"Oh, waiter."
"Hello, sir."
"I asked for a replacement, and I felt something was wrong with my air conditioner."
"Okay, sir, have you brought your invoice?"
"Bring it here." Lao Qi took out an invoice from his pocket.
"We also want to exchange goods. My house is a refrigerator..."
“My home is a washing machine…”
Everyone patted the invoices on the table and made a noise to exchange the goods.
"Okay, please don't be impatient." The waiter said, taking it over and verifying it one by one.
Huaqing Electric Appliances are still very popular these two days, and there were customers in the restaurant just after the restaurant.
When he heard someone returning the goods, he immediately surrounded him curiously.
This is the first time that Huaqing Electric has come to you after she made a promise to return and exchange. They also want to see how Huaqing Electric will deal with it.
Is it really like what the newspaper said, "No reason to return the goods within seven days, and you can replace them for free within fifteen days due to product quality problems..."
"I have only used this refrigerator for two days and I feel something is wrong, so I want to return it and replace it..."
"This situation in my family is similar, but it's not a big problem. I don't know what causes it.
If this was the case, I would have found someone to repair it myself, but now can I change it for free? Then I'll change it..."
Several people looked at the consumers around them and said louder.
"I don't have any problems with this, but can't I return or exchange within seven days? I don't like it after I bought it, so I want to change it..."
The five of them each had their own reasons, and the store manager came over quickly. It was not the first time she had dealt with such a thing.
But there was no policy of return and exchange, so I didn’t care about the things I sold, which was a bit like buying them and leaving them.
Anyone who comes to return and exchange goods will make trouble.
But now the store has a policy of return and exchange, so the conditions required to return and exchange for others.
So strictly speaking, it was also her first time dealing with a return and exchange incident.
I took the invoices from several people and looked at them. The home appliances of several people were basically purchased within seven days.
And there were five people here, not the day before yesterday, not yesterday, not this morning, and suddenly came in the afternoon...
And there were five people who bought them almost the same time, returned and exchanged them together, and they were all men.
It is said that men only account for a part of the customers they receive in their stores, and most of them are middle-aged women.
Or it is a couple, and generally if there is something wrong with it, it is a couple who come together, or the wife who comes here.
Because a big man always feels like he can't hold his face off.
This is not a scientific statistics, it is simply summarized by her in the past few years she has been working.
So she smelled a different smell.
"Wait a moment, we have to check this invoice and come back within ten minutes. Our store has regulations that customers come to exchange goods and must inform the results within ten minutes..." The store manager said with a smile.
"Ten minutes, no problem." Lao Qi said. Although he was here to make trouble, he could not be too eager, just like a rioter.
He wants to act like an ordinary customer so that he can gain sympathy.
It is obvious that although the store manager proposed the inspection, he gave an accurate time instead of not giving time.
In fact, most of the people in China are very easy to talk to.
Sometimes they only require one processing result and you just give a deadline. As long as it does not delay indefinitely, everyone can accept it.
The ten minutes the store manager has proposed is obviously not only within the expectations of other customers, but also the problems they have dealt with, which has made other consumers very satisfied.
After receiving the request for return and exchange, he accepted it immediately and handled it without any shirks.
Moreover, the inspection time is only ten minutes, and it can be said that the process has not made consumers feel uncomfortable yet.
In fact, this ten minutes was proposed by the store manager herself, and she used this time to report to the above.
The news soon reached Wang Chao, and Wang Chao reported to Jiang Xiaobai again.
"Ten minutes, this time limit is good, so it will be stipulated in the future." Jiang Xiaobai said with a smile, giving a thumbs up to the clever store manager.
"Tell the store manager that if the normal processing is met and the return and exchange is met, all registration will be made. The processing will be made within three days of registration..." Jiang Xiaobai said.
"OK."
The store manager quickly walked over with a few invoices.
"Sir, don't be impatient. We have now verified the situation. Your situation is consistent with our return and exchange policy."
The store manager said with certainty, and many consumers showed smiles on their faces.
Yes, it took less than five minutes to check it out, but in fact it only took three minutes.
Such a large home appliance, it takes three minutes to check and give a positive result.
"I will register for you now. I don't know whether you are requesting a return or exchange. We will definitely deal with it within three days.
Of course, it may be this afternoon, tomorrow, the day after tomorrow... because it will take some time for our finance department to get you money, or it will take some time for workers to come to return and exchange, I hope I can understand..."
Chapter completed!