Qi Nian, a professor from his alma mater, doesn't know him. He is about 60 years old and has a very graceful manner. He should be a senior professor at the school.

The professor said with some unique temperament of old scholars: "Qinian is an outstanding graduate of our school. I knew about this student a few years ago."

He knew me a few years ago? But I didn't know him at all. Qi Nian felt a little ashamed.

The professor continued: "From the perspective of character, I can guarantee that this student has no bad intentions. I have also heard of his story. After graduating from university, I went back to my hometown to start a express business. Many of our teachers and students appreciated him. After the violent sorting incident was exposed, it did have a negative impact on our school. This was something we had unexpected."

The professor looked at Qi Nian and continued: "But everything has two sides. We must not only see the sentiment of a college graduate starting a business for the welfare of his hometown, but also see some disadvantages of the industry. In any case, the exposure of this matter is not only aligned with Nian himself, but also a good thing for the industry."

Host Yu Han said: "Thank you, Professor. The viewpoint is very clear."

The filming of the dialogue program is still underway.

Renshi TV had already arranged this conversation program the day the violent sorting was exposed. Both the guests and the theme had been confirmed.

The TV station originally wanted to make an interview with Zhinian and add some material to the dialogue program.

When Qi Nian called the TV station yesterday, the director and the host discussed it and thought that it would be better to invite him to the show directly than to interview Qi Nian. So the previous scene came about.

Because the protagonist of this vicious incident appeared in person, the theme of the program was changed from "Why violent sorting continues to be banned" to "How to solve the problem of violent sorting".

The original tone of the dialogue program was to criticize the express delivery company. However, with Qi Nian's joining, the dialogue formed a real opposition to the point of view. The tone also changed from a confrontation to discussion. The director hoped that the five guests could form a fierce confrontation to a certain extent.

Of course, the object of the confrontation was Qi Nian and the ordinary consumer Ms. Chen. The editor-in-chief of Renshi Daily stood on Ms. Chen's side, and the secretary-general of the logistics association stood on Qi Nian's side. Professors from Zhangzhou University were neutral. Two to two, plus a judge.

This program arrangement is really perfect! It is more perfect than the previous program design.

Although she had several fierce confrontations with the consumer Ms. Chen on the show, Qi Nian never forgot that the person in front of her who was against him was her customer. So she tried to avoid direct conflicts, but maintained objective statements politely, favorably and concisely.

Qi Nian came prepared. When talking about the effects of different sorting, Qi Nian showed the audience two videos prepared in advance.

One section is normal sorting. The sorter picked up the express delivery from the conveyor belt, turned around and ran to the edge of the sorting cage to put the express delivery in, then turned around and returned to the conveyor belt to pick up another express delivery. The last time the video was displayed was 6 seconds.

The other part is sorting by throwing. The sorter took the express delivery from the conveyor belt, turned around and threw the express delivery into the sorting cage, and then turned around to pick up another express delivery. This repeated. This series of actions took 3 and a half seconds.

"Look at it, the time spent using the two methods is nearly twice. Is the latter sorting method considered violent sorting? In fact, it does not count in our industry. Is it okay to play the second video in a loop?" Qi Nian asked the staff in the audience.

The video begins to play looping on the large screen.

Qi Nian said: "You can pay attention to the movements of the courier. This movement is not casual, but is trained. He picked up the express and turned around while quickly looking at the code on the packaging. After turning, he must hold the express with both hands. Then throw the express into the sorting cage corresponding to the code. Such a simple action can only be achieved after a lot of training."

"Just like playing basketball," said the Secretary-General of the Logistics Association.

"Yes, it's the same posture as playing basketball and shooting." Qi Nian thinks this metaphor is very vivid. "Some people say that courier companies can't be busy and can use more equipment and hire more people. But in the peak season of the industry, this is not an easy task. My most important job in the near future is not to carry out production management, but to solve the problem of insufficient staff for couriers. The battle for snatching people in the industry is about to break out. Even if you find personnel, high labor costs will lead to losses. In fact, the outlets I'm responsible for have been losing money until now."

Qi Nian smiled.

Many viewers at the scene also smiled knowingly.

"Of course. This video is a video operated by the sorters at the headquarters transfer center. The company is so big, can every branch and every sorter achieve standardized operation? This is not necessarily the case. There are also irregular operations in my own branch. Some people on the Internet say that we will definitely say that these two people are temporary workers, and then push the problem to them to shirk the responsibility. Here, I can say responsibly. These two people are not temporary workers, but new employees who are internships. I will not put the responsibility on them because it is a problem for me, the manager. All the responsibilities are borne by me alone."

There was a lot of applause at the scene.

Host Yu Han said: "The problem does exist, and the problem has not been properly solved so far. But before the problem is solved, we really appreciate the honest attitude of the parties involved. I believe that with such a responsible attitude, all problems will be solved."

After another hour of the dialogue program, it was time to discuss the solution. After listening to the suggestions of the consumer Ms. Chen, Qi Nian said: "Thank you very much for the suggestions given to me by Ms. Chen. We also hope to have more face-to-face communication with consumers to improve our service quality."

After hearing Qi Nian's words, Ms. Chen suddenly stood up and walked to Qi Nian, shook hands with him and said, "We are partners, not opponents."

Applause rang out from the audience, expressing his recognition of Ms. Chen's behavior.

Qi Nian said: "Thank you for your trust in us. We are indeed a cooperative relationship, not an opposing relationship. If there are any problems, we can solve the problem, instead of criticizing and attacking each other. Our express company has also conducted in-depth analysis of the solutions mentioned by the host."

Qi Nian asked the staff to show a picture and said, "Please look at it. This picture shows the changes in the volume of the express company's pieces within a year. It is obvious that March to September each year is the off-season, and September to March of the second year is the peak season. Among them, the quantity of the ‘Double 11’ is 2 to 5 times the off-season. This means that all the resources of the express company, including personnel, equipment, vehicles, IT systems, and venues, need to be equipped according to the volume of the ‘Double 11’. However, after the ‘Double 11’, many resources are idle. This causes huge waste and is also the source of huge costs for the company."

"Our solution is to mobilize all resources that can be mobilized to cut peaks and fill valleys. I will complete the work with quality and quantity under the premise of controlling costs."

After that, the guests spoke in turn.

Finally, the host Yu Han made a summary speech: "I understand the suggestions of several guests. In fact, there is no harm in saying a word without buying or selling. Hahaha. If you don't be a shopping spree and don't buy so many things, the express company will not have the pressure to sort, and violent sorting will not exist."

Finally, Yu Han said: "Thank you very much for taking the precious time out of your busy schedule to come to our studio to participate in this episode of the 'Dialogue with Han' program. Thank you very much for Mr. Qi. It has been difficult for him these days. Not only faced the accusations of the people of Ren City, but also the responsibilities of the people of the whole country. But we also see the sense of responsibility of a courier. Everyone can make mistakes, but how to face the mistakes they make is more important."

All the guests and the audience gave Qi Nian warm applause.
Chapter completed!