When Qi Nian's boat arrived at Cun Island, the sky suddenly darkened. Qi Nian looked up and saw a dark cloud hanging over Cun Island.

When he got home, Tian Shuangshuang was not at his home, and only the customer service girl was there. The customer service girl told Qi Nian that Tian Shuangshuang had gone out to understand the situation. Because he still didn’t know which express delivery company had complained about it, Tian Shuangshuang took him with him

I went to the door one by one with the delivery list to check.

Qi Nian called Tian Shuangshuang. Tian Shuangshuang said she was at the Sichuan restaurant in the Central Square. So Qi Nian also went.

When Qi Nian arrived at the Central Square, Tian Shuangshuang had just come out of a Sichuan restaurant.

Tian Shuangshuang said to Qi Nian: "Brother A Nian, I think this situation is very strange. I have visited more than a dozen stores now, and everyone says they have never complained. Ordinarily, every complaint is related to an order, and if there are 100 complaints, then

This shows that there are at least 100 express delivery problems. During this period, our total number of express delivery does not exceed 1,000, which means that one in ten express delivery companies has complaints. Even if I check randomly, there should always be complaints among more than a dozen express delivery companies.

One person complained. But now there is no one.”

Qi Nian asked: "Which one are you going to now?"

"The health center next to it." Tian Shuangshuang pointed forward.

"let's go together."

Upon entering the health center, Tian Shuangshuang saw the recipient sitting there receiving treatment. After the patient left, Tian Shuangshuang asked: "Doctor Feng, is there anything wrong with the express delivery I sent you the day before yesterday?"

"No wow, what's wrong?"

"You didn't come to our company to complain about us, did you?"

"No, why should I complain to you? What happened?"

Tian Shuangshuang explained: "Oh, we had a complaint recently, but we don't know who made the complaint and what the complaint was about. So I want to know the situation."

Dr. Feng adjusted his glasses and said: "Since it is a complaint, it is always to solve the problem. Once you explain the problem clearly, you can correct it next time. How can you not know who complained about what problem?"

"That is to say, the headquarters has also contacted us, but they have not informed us of the situation."

After coming out of the health center, Tian Shuangshuang said: "You see, every family is in this situation."

Qinian Xiangxiang asked: "Are there the same batch or the same type of goods in the recent express delivery? It may be that there is a problem with the same batch of goods. Otherwise, there would not be so many complaints suddenly."

"Well, that's the truth. I'll check it out later. Brother Anian, how big is the impact of these complaints?"

Qi Nian said: "I will be fined 200,000 yuan."

"200,000? Such a big fine?" Tian Shuangshuang opened her big eyes even wider.

"Yes. So before I came back, I was scolded bloody by Boss Zhao at the county company."

Tian Shuangshuang couldn't help laughing after hearing this.

Qi Nian said: "Why are you laughing?"

Tian Shuangshuang said: "I never thought that even a top student would be scolded by others."

Qi Nian said: "Why not? I was scolded by a man driving an Audi a few days ago. I don't know where I made a mistake this month, but why am I always scolded."

Tian Shuangshuang said: "Boss Zhao will be really angry if something like this happens right after the new outlet opens. However, brother Anian, you don't have to be too sad. There will always be a solution to the problem."

Qi Nian smiled and said: "You are right. We will always find a solution. Let's go, which one is next?"

The two went to several more stores together. The situation was the same as the ones they had visited before, and no one complained.

The two of them visited the island all afternoon and were completely exhausted.

On the way home for dinner, Qi Nian called Boss Zhao from the county company. He reported to him how he went back to Cundao to learn about the situation. He truthfully said that he had not learned anything about the situation. So he wanted to ask the county company for help.

Please contact the municipal company and headquarters to learn about the situation.

Boss Zhao's tone was a little calmer than that in the morning, but the unhappiness in his heart was still obvious: "Qi Nian, no matter what, you must find out the situation clearly. This is really terrible. I worked hard for two

For more than a month, I was supposed to get a quarterly bonus of 100,000 yuan. But not only did the bonus disappear, but I was also fined 200,000 yuan. Every time I entered and exited, I lost 300,000 yuan."

300,000? Even if it is 30,000 yuan for the whole year, it is still not enough money. Since the opening of the Huangyuzui outlet, the company still owes Tao Siya and Tian Shuangshuang 15,000 yuan each. This is not even

Calculate interest.

Boss Zhao went on to say: "300,000 yuan. Think about how much you earn per piece of express delivery this year? The courier earns one yuan, and you, the outlet owner, earn one yuan. For 300,000 yuan, you have to deliver 300,000 pieces of express delivery."

Only then can you earn it back. How many express deliveries have you made so far?"

How many express packages have been delivered now? I have been working for more than a month without weekends or holidays. I have delivered a total of 40,000 express items, which means I have earned 40,000 yuan. However, this 40,000 yuan is only income, after deducting costs and expenses.

What about profit? Negative 10,000 yuan. Not 10,000 yuan, but negative 10,000 yuan.

"Mr. Zhao, I..."

Boss Zhao interrupted Qi Nian's words, changed his tone and said: "I understand what you want to say. I have asked someone at the city and headquarters to ask. It's hard to say whether I can ask about the situation. What do you have over there?

Also tell me the new situation so that I can report it to the headquarters."

Qi Nian hung up Boss Zhao's call, and Tao Jin's call came in: "Brother A Nian, Xiaoting can tell you what she knows about her."

Xiaoting said to Qi Nian on the phone: "Brother Anian, generally customer complaints will go through our customer service. Although the customer service staff are employees of each branch, all customer service staff in our company have a dedicated group to communicate with each other. I

I also talked about this situation in the group, and everyone’s reaction was that it was impossible. Which outlet is involved in the complaint, that outlet must have the right to know. Everyone said that this matter is very unusual.”

Unusual! Of course unusual!

Although this kind of escalation complaint is the highest level among complaints, each express company and each outlet will encounter it once or twice a year. This is nothing. However, such a large-scale escalation complaint appears in a short period of time.

This is the first time that e-mail has appeared since its establishment. Moreover, the specific complaints have not been notified to the outlet and the county express company, the unit under the jurisdiction of the outlet. This is also a situation that has never been encountered before.

Not only Qi Nian, but Gu Xiaoting didn’t understand what happened, even Boss Sun and Boss Zhao didn’t understand what happened. Except for the managers at the headquarters who handle complaints and punishments, no one probably understands the situation. This is really unusual.

.

During the call with Qi Nian, Boss Zhao also conveyed a new message: The fine of 200,000 is just the beginning. No one can predict what will happen in the future. The worst possibility is that Qi Nian’s yellow croaker

With all the outlets, Boss Zhao’s county company has everything. It may even face the problem of being banned from entering the industry.

The last situation is related to laws, regulations and professional ethics. Although Boss Zhao believes that Qi Nian’s character is not enough to do those things. But who can guarantee that when the outlet operation is facing the risk of bankruptcy, he will not do something drastic?
Chapter completed!