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Chapter 19

The moment after the test, Gu Zhe knew that he had passed the test, and his mentality was very stable and he was not worried about the follow-up.

However, the process still has to be done. The notice of formal recruitment of Zhu Kezhen Academy has to be sent for more than ten days before it is issued.

Gu Zhe can't live in the dormitory of Donghai University now. Staying in the provincial capital for one more day will cost more, and it will cost at least 70 or 80 yuan per day.

For him who gave his mother two thousand yuan before going out and only had more than one thousand pocket money left on him, it would be boring to waste it anyway.

It’s better to go back to your hometown and wait for the notice, focus on the summer work of Shanghai Stock Connect Securities first, and make more orders as soon as possible.

So, after the exam, he only stayed in Ark City for one more night and confirmed that nothing was going to happen. The next day, he relaxed in the city during the day, and took a long-distance bus home in the evening.

The new campus of Donghai University is located in the west of Ark City, while Mingzhou is on the east side. It is a road ahead to pass through the city.

In 2002, the city of Ark was the time when the tourism industry further rose. The Xizi Lake Scenic Area was just opened for free this year.

So much so that there were so many tourists throughout the summer vacation, even in the scorching sun, people were crowding with parasols. There were still many people with accents in the crowd, but because I heard that I didn’t have tickets, I drove 150 kilometers to play.

Although Gu Zhe is good at mediation and has eloquence, he is still a little bit socially terrified in nature. Many social interactions are just for work and social needs, not because he likes social interaction.

Seeing this exaggerated crowded environment, he became lonely and wandered. After all, he had been together in the provincial capital for several years in his previous life and had played all the places he should play.

Finally, I just climbed the relatively sparsely populated Gem Mountain, overlooking Xizi Lake from a distance from the balcony, and then finished work and went home.

When going down the mountain, Gu Zhe chose a path with few people and suitable for fat-burning heart rate.

When I passed by Baopuyuan, I met a guy who saw a tourist passing by, and then I put on a Taoist robe and shouted to ask for a signature. Gu Zhe flashed by without touching his body.

...

After returning to Mingzhou, there is nothing to describe in detail about Gu Zhe's ten days.

It was nothing more than taking Shao Jia and Liu Kai, the two backbone members, who had a clear division of labor. One sent an email, optimized the writing method of email, one answered the phone, and the other fine-tuned and changed the code to complete the work of opening a new account in securities.

As time goes by mid-July, the scale of the project is getting bigger and bigger, and the team is getting more and more comfortable to work with.

From signing two or three customers a day at the end of June, it increased to seven or eight every day at the beginning of July, and then dozens a day in mid-day.

On Shao Jia's side, there is still a relatively large proportion gap between the number of calls received every day and the number of final confirmed signings. Basically, if you sign thirty people, you have to make more than 100 consultation calls.

It can be seen that 70% of potential users will still calm down at this stage, or think about something wrong, and suspicious and give up.

This success rate is also within Gu Zhe's acceptance range.

For professional and simple customer service, it is okay to answer 200 calls a day, but Shao Jia is not professional and she doesn't want to do this. Everyone is essentially a science student. In addition, the content of securities account opening consultation is quite complicated and lengthy, so Gu Zhe realized that he had to add someone.

Fortunately, they have gathered a small team, which is the same classmate who has also been admitted to Donghai University. They have already vaguely taken Gu Zhe and Lu Tanyou as the core and are more convinced of them.

So this matter is not difficult. Gu Zhe contacted Lin Jingjing and Ye Xiaomin, and they both urgently joined in, and were happy to earn extra money that "if you answer the phone and get a commission of twenty yuan per person after you answer the phone."

Of course, Gu Zhe's procedures were also handled very properly, so Lin Jingjing and Ye Xiaomin also signed a temporary summer job agreement at the Second Branch of Mingzhou Department in Shanghai, so that they could share the money and pay taxes according to the regulations.

Gu Zhe would not save this little money, nor would he take legal risks. And after signing the two girls, Gu Zhe could still borrow the office and customer service hotline of the business department—

Otherwise, according to the style of Gu Zhe only taking Lu Tanyou and Shao Jia to fight alone, the phone numbers and contact information they left in the emails would have to be different, so as to prevent a single person from being beaten up.

After you have an office space, you can use the number of the main extension and leave only one switch number in the email. After potential customers call in, they can directly access which one of the units they have free time to avoid delays.

After all, the patience of customers who come to the door is limited. If they are left with a busy place, they may lose it.

During this process, it was impossible for others in the second department of Mingzhou Business School to be completely unaware of it.

Fortunately, Gu Zhe was quite bright and he didn't plan to work for long, so he planned to gradually show up with Sun Zhenyue, the deputy manager in charge, and all kinds of hints to stabilize the other party. In addition, Gu Zhe was familiar with Sun Zhenyue's nature in his previous life and knew the precautions for dealing with the other party, so it would be fine to hold on for a month.

As long as Sun Zhenyue is willing to tolerate him and help cover it up, no one else except Sun Zhenyue will know the inside story of Gu Zhe's operation for the time being.

On the other hand, those newly joined girls were completely successful in just three or five days under Shao Jia's mentorship.

Although their current skills of answering phone calls are still worse than Shao Jia, with Lin Jingjing's extroverted and better grades in language subjects, it will be sooner or later that they will surpass Shao Jia.

Ye Xiaomin is a typical example of having strong math and not very good eloquence. A while ago, she applied for a financial major. She didn't know how to play emotional cards when answering the phone, but financial publicity was not entirely dependent on eloquence. Her cold tone sounded more professional and calm, and she was good at data analysis rhetoric, but the effect was not bad in the end.

After increasing the customer service to answer the phone to three, Gu Zhe felt that this summer vacation should be enough. Even if there are three or four hundred calls coming in every day and signing a one hundred more orders, he can withstand it.

In addition, as the stall gradually spread out, a small episode happened that made Gu Zhe feel very heartwarming, which further enhanced his trust in these two newly joined girls.

The thing is this: It was about July 20th, one Saturday, and it was just a week since Lin Jingjing and Ye Xiaomin joined.

Because securities closed on weekends, there are few consultation calls. If you have some free time, you can hold an internal meeting in private, sort out your accounts, and exchange and summarize your experience.

The girls are all not very experienced in the world. They just worked for so much time, so naturally they didn't spend much effort and were still in the stage of learning all social experiences. They were very enthusiastic about meetings and discussions, and they had the potential for social animals.

At an internal meeting, Gu Zhe distributed some beverages and snacks while helping them analyze performance data so that they can recognize the gaps, find the shortcomings they need to make up for, and improve service quality.

Then, Lin Jingjing and Ye Xiaomin saw a number that made them embarrassed - in the past week, the average conversion rate of potential customers who answered calls reached 32%, which means that they could actually sign in 32 orders after receiving 100 calls.

Lin Jingjing's average conversion rate is only 19%, while Ye Xiaomin is 21%. This is the result after an average of the whole week. If you look at the results of last Monday and Tuesday, when you just completed pre-job training and officially started picking up customers, the two of them were less than 15%.

In other words, only one of them opened an account after seven calls, and the other potential customer resources were wasted. By Friday, their success rate had only reached 25%, and the whole week was spread out to be around 20%.

Gu Zhe didn't think anything. When he mentioned these data, he looked forward completely based on the facts and for everyone's progress.

Lin Jingjing and the others thought of another question - they wasted so many potential customers that Gu Zhe used his tricks to bring back. The two of them combined received four or five hundred calls in a whole week. If these calls were asked by a skilled operator like Shao Jia to chat, they might be able to sign fifty more accounts!

Even if each account opening is not worth 200 yuan for commission and some of them have to be discounted, they will earn at least seven or eight thousand yuan less.

Who made the little girls have no social experience? They think that 30% of the "potential customers" should be converted into real performance. If they do poorly, they are wasting the customer traffic organized by Brother Gu.

Only Gu Che knew in his heart that the difference between "predictable benefits" and "actual profit" is more than just a Taoist calculation.

In real-world businesses, even if they sign a contract, there will be changes, dragging payments, and various risks, they are not so easy to cash out, and each link is losing.

Anyway, his traffic cost is very low, so it doesn’t matter if he spends a little bit of money.

In contrast, the operator's loyalty is the most important. If you can be more stern and keep it confidential for ten days and half a month, it is more realistic than anything else.

The "predictable benefits" of several thousand yuan are nothing as long as you can cultivate your confidant.

So, when the meeting was on, Lin Jingjing and Ye Xiaomin blushed and ashamed, and in turn, they wanted Gu Zhe to comfort him:

"Don't take it seriously. You can't make enough money. If you don't practice the novice's skills well, it's normal for a low success rate. You're also making obvious progress.

I have only been working intensively for a week, and the success rate has grown from 15% to 25%. It’s good that we can make progress, and we can do it for more than a month. This business is not long-lasting, and the more successful it is, the more likely it is to attract attention and be afraid.

Also, although Jingjing has the lowest success rate and the wording when answering the phone is relatively direct and not tactful, the average answering time you take for each account to open is the shortest among everyone.

This shows that you can become a customer in the shortest time to answer the phone. This is also an advantage, which is that it costs a little bit of a address book, and so many potential emails are flooded by you and turned into medicine.

Don’t feel psychologically stressed. This is just a summer practice. After a few days, the commission was issued for the first month. I would like to ask everyone to relax."

Gu Che said this, of course those classmates were even more devoted to him. After all, everyone has a scale in their hearts. When answering the phone, they can easily find girls who are patient and have good eloquence. They can do it with a little training.

A job worth twenty yuan if you receive an average of three or five calls, and now it is definitely a high salary. Gu Zhe is willing to use potential customer resources to train them in their ability to deal with people. Where can I find such a good organizer?

Don't think too much, just do it.

The new week is coming soon, and this is also the last trading week in July. After Gu Zhe considered it thoroughly, he decided to go to the showdown with Sun Zhenyue in the next few days, and then asked to withdraw the commission for July first.

However, at this critical moment, some emails were sent to the provincial capital, and the admission work of Zhu Kezhen College of Donghai University finally had the final official feedback.
Chapter completed!
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