Font
Large
Medium
Small
Night
Prev Index    Favorite Next

Chapter 70 After-sales is the most important,

Jiao Kaifu's surgery went very smoothly.

After sending the tumor tissue he cut to the pathology department for pathology for pathological analysis, it was found that the resection was very clean and there was no residue.

Kong Shuo's surgical skills are still very good!

As for the postoperative period, Jiao Kaifu only needs to heal the wound after waking up and then is discharged from the hospital. Although the disease he suffered is a type of tumor, this tumor does not advocate drug treatment or common treatment methods such as radiotherapy and chemotherapy for the treatment of tumors.

The important thing in treating this disease is whether the tumor cells can be removed during surgical removal. As long as the cut is clean enough, there is no need for other treatments in the future, which can save a lot of money.

As for the metastasis that is more concerned by tumors, adenocarcinoma rarely undergoes pathogenic metastasis, and generally only occurs in situ recurrence.

This is why Kong Shuo has always emphasized that if the second recurrence occurs, it will be much more difficult to perform the resection than the first resection, because the second recurrence will also recur at the original position, and the abdominal wall is damaged during the first resection, and the flap is also retransplanted.

If you want to cut it again, the operation will be many times more difficult and it will be difficult to cut it clean.

Fortunately, Kong Shuo's cut was clean enough this time, which greatly reduced the chance of recurrence. Although the probability still exists, the doctor cannot grasp such uncertainty. At least he has done his best and achieved the best surgical effect.

As for the next recurrence problem, it can only depend on God’s arrangement.

The day after the operation, after staying in the operating observation room for a day, after confirming that Jiao Kaifu's physical indicators were normal and there was no danger, the nurse transferred him to the general ward.

The ward he was staying in was the one prepared by the hospital for Ruikang Medical. However, it was no longer a double standard room at this time. Chen Changan asked the hospital to temporarily add a bed to the hospital and turned into a triple room.

Just when Jiao Kaifu was moved in, patients had already been admitted to the other two beds in the ward, and one of them was still using Ruikang Medical's invasive ventilator for mechanical ventilation.

The curious Jiao Kaifu asked more questions and found out that the patient in the bed next door had a serious lung disease. He is currently inseparable from a ventilator, and he must also use an invasive ventilator.

Because I have been in the hospital for more than ten days, I was introduced by Director Chen of the General Surgery Department to be a subject for Ruikang. This kind of patient who needs long-term ventilation with an invasive ventilator also meets the requirements of the subject, so I was naturally accepted by Ruikang and became Jiao Kaifu's co-sleep.

The other is a patient who also needs to undergo a major general anesthesia surgery. He is currently undergoing pre-operative preparations and will go to the operating room tomorrow for surgery.

He is naturally also a subject of Ruikang Medical. He was also introduced by Director Chen of General Surgery. Because the cost of surgery and the cost of postoperative intensive care are too expensive, the family is unable to afford such a high treatment cost, so with the mentality of saving a little, he became a subject of Ruikang Medical.

Like Jiao Kaifu, the cost of the operation is borne by Ruikang Medical. As for the cost of postoperative intensive care, Ruikang bears half of the cost. Because Ruikang's invasive ventilator is also required to use Ruikang's invasive ventilator for mechanical ventilation during supervision, Ruikang is willing to bear half of the cost.

Ruikang's cost to bear this patient is not low. The two are about 100,000 yuan in total, and it is almost up to the cost of ordinary general anesthesia surgery like Jiao Kaifu.

However, it is worth it. This patient always needs to use an invasive ventilator from the time of the operation until he enters the intensive care unit after the operation, which can accumulate a large amount of data for clinical trials.

Jiao Kaifu only took a ventilator for five hours and had to bear 30,000 yuan of surgical expenses. In this way, Jiao Kaifu is the more expensive one.

In addition, Ruikang also found some patients with cardiogenic pulmonary edema, severe bronchial asthma, chronic obstructive pulmonary disease, etc. who need invasive ventilators to provide ventilation support for clinical trials and collect various data.

Guan Kou estimated that this clinical trial would cost about one million yuan and take two or three months to collect enough clinical data and pass the registration approval.

The facts are similar to what she estimated. Ruikang's clinical team spent nearly three months, spent more than 2 million yuan, recruited more than 100 subjects in two hospitals, covering patients with various invasive ventilator-applicable diseases, and thus collected all clinical data.

However, although the process was a little difficult, the result was very smooth.

During the entire test, no test product had excessive failures, especially the mechanical hardware.

However, there have been several bugs in the intelligent operating system of the ventilator, most of which are not responding to the switch mode, or software problems such as system identification errors. With the intervention of the company's engineers, the bug was quickly resolved.

After almost the same amount of the test data was collected, Guan Kou led the experimental team to statistics and analysis of clinical data, and finally summarized a summary report that proved that the invasive ventilator in the clinical trial is safe and effective, and the risk the patients suffered was less than their benefits, so he began to lead the team to register products and license production and sales.

Chen Changan has not been idle for the past few months. Although he doesn't have to worry about clinical matters, there are many logistical matters at all.

He has been focusing on after-sales issues in the past few months!

No matter how good the equipment is, it will be a waste if it is not good after-sales service!

Competition for medical equipment like ventilators is more of an after-sales competition. Except for the exclusive high-end invasive ventilator products from various manufacturers, almost all conventional product technologies are very mature, and there is basically little difference in products of the same quality.

Currently, the homogenization of ventilators is too serious.

In addition to one or two exclusive technologies, such as the high-end version of Ruikang's ventilator equipped with the equal-proportional ventilation mode and the ultrasonic sensor with high adjustment accuracy and accurate sensors, which can create innovative high-end technologies for newborns, are not popular.

Conventional basic modes such as capacitive control, pressure control, command ventilation, spontaneous breathing, bidirectional airway pressure release ventilation, non-invasive, air leakage compensation, etc. These modes are basically available to every invasive ventilator.

Therefore, the quality of a ventilator cannot be reflected intuitively in terms of parameters, and the stability of the equipment can only be known after medical staff use it.

This has led to a widely circulated saying in the ventilator industry.

There is no best ventilator, only the best after-sales service!

Whether you have the support of a strong clinical team, whether you can arrive on site for maintenance as soon as possible, whether you have sufficient emergency measures to deal with emergencies, whether you have sufficient supply and accessories guarantees, etc., are all factors that judge the manufacturer's ability.

The better the after-sales service, the more willing the major hospitals will be to buy your products.

This is also the reason why the market for YouChuang high-end ventilators is almost monopolized by foreign giants!

There are many domestic brands of turbine gas-supplying invasive ventilators that cost about 100,000 yuan per unit, and they only need less than 100,000 yuan to buy them. However, hospitals would rather buy imported goods worth more than 100,000 yuan per unit than be happy to buy domestic goods worth 100,000 yuan.

Not to mention the invasive ventilator that supplies air compressors, there is no domestic model at all.

The reason for this is not just because people master the core high-end technology!

Another large part of the reason is that small domestic manufacturers are really doing poor after-sales service. They often report repairs and have no repair staff to repair them. No one picks up after-sales service, or are pushed and pushed in various ways, which greatly delays the hospital's treatment work.

And the after-sales service of international big brands is so good!

Their after-sales network is densely distributed in every prefecture-level city across the country, and there are many after-sales engineers in each city, and each of them is rich in experience.

The maintenance department has all kinds of spare parts. As long as the hospital calls to report the repair, the after-sales engineer will arrive at the hospital for repair within two hours, and the equipment can be repaired within half a day, trying to save the medical burden added to the hospital by equipment failure.

If you have any problems, repair them, replace them if you can't repair them. Even if the shelf life has passed, the maintenance will only charge one part for the cost price, which is very considerate.

This perfect after-sales service will naturally make all hospitals fall in love with you!

For international giants, every ventilator sold is not a simple one-time transaction. A complete after-sales service system must be provided to ensure that the consumer rights and interests of every consumer are protected.

Over time, everyone is naturally willing to buy imported ventilators.
Chapter completed!
Prev Index    Favorite Next