Chapter 370: There is no one who is purified, only one can purify himself
The senior brother said: "I'm not saying that our tour guides must have this condition. Not everyone is a little white dragon. His traffic is here, and he alone is a travel agency."
The travel agency representative breathed a sigh of relief and began to envy Xingxing Travel Agency again and admired Zhang Qishan's decision-making.
Although they don’t charge a penny, if the Little White Dragon Group is placed in Xingxing Travel Agency, it will bring a lot of traffic to the travel agency!
The senior brother said: "What I mean by this is that Xiao Bailong can do well by just caring about his own Xiao Bailong group. Why is he still sitting here? Maybe some people are scolding him in their hearts now."
Everyone shook their heads and refused to admit it.
The leaders laughed and said nothing.
"At least he has scolded him," the senior brother said. "Now it is inevitable that colleagues from all over the country will scold him! But Xiao Bailong said something yesterday, which shocked me very much.
He said that if he could not change the industry, he would leave the industry. Even if he leaves the industry, he will still feel heartbroken when he sees others criticizing Yunzhou."
The leaders looked at each other.
Director Cheng looked at Xiao Bailong and was very moved.
"Xiao Bailong said that if everyone stops scolding Yunzhou, just scold him if his colleagues scold him."
Everyone looked at He Huan.
“I think we have always given Yunzhou tourism such a bad reputation because we have never had an overall concept and only think about our own immediate three-point interests.
We have never cherished such good tourism resources, failed to maintain this land, and failed to cherish our reputation. We are all ruining it together, so it is getting worse and worse.
No matter what kind of tour guide or travel agency you are, if you are in this pool of water, if it smells bad, who can clean it yourself?
I have been a tour guide for ten years, and I consider myself a good tour guide! I never force tourists to shop. I can only make a living by explaining and providing services. But I have to acquiesce in many rules.
After listening to Xiao Bailong’s words yesterday, I realized what the gap is between us and him! We don’t take the initiative to deceive tourists, but we accept the rules that deceive tourists. By default, we are accomplices!
Everyone has accepted such rules, but in the end, isn’t it hurting each and every one of us? We can’t change ourselves and don’t dare to challenge the rules, but we scold those who dare to break the rules. Why do we?”
Colleagues lowered their heads.
"So Xiao Bailong's words yesterday deeply shocked me. Only if we love Yunzhou like him can tourism in Yunzhou become better."
The tour guides looked at Senior Brother and then at Little White Dragon.
Director Cheng nodded, "Yes! Thousands of people beat the drum, and the word "Yunzhou" was included. Since the meeting, it has been a hot search. The media and netizens like it. Good things don't go out, and the media doesn't like to report on good tour guides.
Netizens don’t like to see it either.
A thousand good tour guides who serve tourists well cannot compare to one tour guide who tells tourists that they must spend more than three thousand!
Just after we introduced a 30-day return policy and entered into the contract, someone still committed a crime! The tourist signed up for a group tour of 1,500 yuan for two people, and the tour guide said that each person must spend more than 3,000 yuan, so he was photographed.
The person who shot the video wouldn’t ask himself why he signed up for a six-day, five-night trip to Yunzhou for two people with $1,500 for two people? The media wouldn’t focus on the six-day, five-night trip for two people with $1,500 for two people! The media would only focus on each person.
You must spend more than 3,000 to put it in the title!
Three thousand? Is it too much? You all know that it is not too much. If a person comes to Yunzhou for six days and five nights, the group fee of several hundred yuan is just enough to cover the platform and online store.
When you come here, you spend 3,000 in a shopping store. The shopping store has no cost? No need to make money? Travel agencies, hotels, tour guides, drivers, no meals? 3,000 is just enough cost!
But tourists don’t do calculations like this. If they do, they would sign up for a three- to four-thousand-dollar tour from the beginning. Will this happen? No! Moreover, tourists who join purely fun groups will go home after playing, and they will not go online.
Find a sense of identity.
Even if you share it, it won’t spread. Because the media doesn’t like it, netizens don’t like it, and there’s no traffic or hits!
Regular tour guides cannot make the news. Only if they sacrifice their lives to save lives can they be praised by everyone.
But the tour guide, without beating or scolding, just said that you must spend more than 3,000 yuan, and it will be in the news! This is the reality!
Tourists, media, and netizens, scold the tour guide and Yunzhou! Anyway, scolding is the right thing to do! There is no such thing as self-cleansing, only public opinion can win gold!"
Everyone was silent.
"Even if someone asked her why she signed up for a tour for two people with a price of 1,500 yuan? She would only say that the customer service said that shopping is not compulsory. The tour guide also did not force it! If you are really determined not to buy, what can the tour guide do to you?
This kind of tourists shoot videos and upload them online as soon as possible. They want to travel at a low price and want everyone to scold the tour guide and Yunzhou together.
You are so naive. You feel that you have been deceived and wronged. Didn’t you submit the evidence to the Tourism Bureau to complain as soon as possible? Won’t the Tourism Bureau handle it? We will handle it very quickly and strictly!
If we really don’t deal with it, why don’t you post it on the Internet? No, she thinks she is naive and wronged, and the whole Yunzhou is bad, and everyone is bullying her. She must post it on the Internet to let everyone scold Yunzhou, and let everyone say that they will never go to Yunzhou again.
State!
Let us take the initiative to contact her to apologize and punish the tour guide and the travel agency. She happily refunded the tour fee and went home for six days! She has occupied the high ground both morally and economically! She has the tools of public opinion!
This is the horror of the Internet age!" Director Cheng patted the table.
Looking at the silent representative, "Are these tourists what you want?"
No one said anything. Who is not afraid of such tourists?
"Do you still want to do such a low-cost tour?"
Everyone shook their heads.
“So, how passive is the tourism bureau’s work now? Netizens scolded the tourism bureau for not handling it. Have you given the tourism bureau time and a chance to handle it?
It was you who lit the fire. The fire spread all over the Internet. Only then did the tourism bureau find out and come out to put out the fire.
You also complain about the severe punishment imposed by the Tourism Bureau, but why can't it be banned even if the punishment is so severe? No matter how severe the punishment is, it will not save public opinion.
Thousands of people are beating the drum! People are happy after beating it, but you still care about what happens next? There is no explosive point, no traffic, and no one wants to read it.
So whether it is a tour guide, travel agency or tourism bureau, they are all afraid of complaining. What is more scary than complaining is that if she doesn’t complain, she will directly send it to you online!”
Everyone was silent.
"Are you wrong? Who told you to do a low-price tour? What kind of tourists do you want to attract at this price?"
Director Cheng paused and took a sip of tea.
"So now, in addition to bringing Yunzhou to the hot search, bringing Xiaobailong to the hot search is so great! Regular tour guides can no longer make the news. Only tour guides who are not only formal but also talented like Xiao Bailong can be on the hot search."
Only a tour guide like Bai Long can be in the news. This is the best opportunity!
Only when quality tourism becomes mainstream, only when there are more and more tour guides like Xiaobailong, and only when tourists love to share the beauty and joy of the journey like Xiaobailong Group, can we reverse the situation that has been criticized by thousands of people!
Therefore, I ask tour guides and drivers to pay attention to their words and deeds! Tour guides must work hard to improve their service skills! Travel agencies and passenger transport companies must protect the rights and interests of tour guides and drivers!
Don’t pass the pressure on to the tour guides! Let the tour guides return from shopping guides to tour guides!”
The tour guides all had tears in their eyes. Who started working as a tour guide just to be a shopping guide? Tour guides have been looking forward to returning to their job!
“Director Sun is right, we are all in the same pool, so don’t think that everything will be fine if the tour guide takes the blame. The tour guide faces the tourists directly, and everyone scolds the tour guide, but in the end it will affect the entire Yunzhou tourism.
Only by protecting the rights and dignity of frontline workers can we protect the health and reputation of Yunzhou tourism!"
Director Cheng looked at the representatives of the Transportation Association and the Travel Agents Association, "Can you do it?"
Representatives from both parties nodded.
Director Cheng looked at the tour guide representative and the driver representative again, "You can talk about your conditions."
Both the tour guide representative and the driver representative put forward conditions one after another, which were all reasonable and not excessive. Representatives from travel agencies and transportation associations also did not object.
Director Cheng said: "Both tour guides and drivers just mentioned insurance. To protect the interests of tour guides and drivers, for people like them who often travel outside, the most important thing is insurance. But they have never bought insurance. Why?"
"It's only available if you're on duty," the travel agency representative said. "Their working hours are too flexible, so it's hard to calculate."
"Why is it so hard to calculate? When the tour guides are leading tours, they have to worry around the clock. Why do they have to go to work when they are not leading tours? Are they afraid that they will be more comfortable as workers? Why can't they take a break after they have finished their work?
When they were leading the tour, they were always worried about the tourists. If the tourists had something to do at night, they wouldn't call you to wake them up, right? They would handle everything they could by themselves. At that time, you were sleeping at home!"
Several leaders of the group nodded in sympathy, and one leader said: "Yes, yes! Tourists really ask for a tour guide if they have something to do at night!"
This time, a tourist ate fried skewers in the scenic area and had diarrhea at night. He called the tour guide at one or two o'clock and asked him to go to the hospital and ask for compensation! If they had eaten barbecue at home and had diarrhea at night, it would definitely not be such a big deal.
Go to bed after bathing!"
The tour guides laughed. The leaders have benefited a lot from this group tour! They all spoke in such a down-to-earth manner!
"But when traveling, if anything happens during the trip, tourists will contact the tour guide! My tour guide dealt with it all night, accompanying him to the hospital to comfort and negotiate.
The next morning, I took a tour again and dozed off. Some tourists asked the tour guide why you didn't explain it? Are you sleeping there?
Tourists have no idea how tired tour guides are, but how can travel agencies not know? If they are so tired when leading a group, how can they be asked to work when they are not leading a group?"
The travel agency representatives looked at each other.
In the end, the Travel Agency Association and the Transportation Association signed a letter of commitment, promising that travel agencies and passenger transport companies would pay tour guides and drivers a basic salary, which is the Yunzhou minimum wage standard, and pay social security.
The salary consists of basic salary, tour service fee, meal allowance, and telephone allowance.
All hotel, scenic spot and performance rebates belong to the travel agency. The commissions generated from the points recommended by the tour guide and self-expenses are divided between the tour guide, driver and travel agency at a ratio of 2:1:1.
In this way, the accounts are clear, and whoever belongs belongs to whom. It is not like before where everything was mixed together and no one was satisfied.
Although the travel agency has additional guide fees and subsidies, it does not need to distribute the rebates from the itinerary to the tour guide and driver. The tour guide and driver have a basic salary and insurance, and they also have a guarantee.
After a one-day meeting, the Travel Agency Association invited all participants to have dinner at a hotel near the Tourism Bureau to celebrate the success of the meeting.
While celebrating, He Huan received a call from Miss Long: "I miss you."