Chapter 256 The moment of life and death (2 more updates please order)
What to do?
This is an urgent problem that needs to be solved.
Because the Internet speed of Shenchuan and Changtian Technology is relatively fast, the computers connected to the Internet have automatically updated the system, and there is a situation where there is no way to enter the desktop.
Those users use broadband dial-up Internet access, and the network speed must be slower. However, as long as the computer is connected to the Internet, it will trigger the system to automatically upgrade, and it will not be possible to back out.
The user is not a professional IT engineer. In this situation, the computer cannot be used at all.
If this situation continues, it will severely impact the market reputation and sales of carbon crystal hard drives, as well as the sales of Shenchuan.
Chen Xiao said: "It is necessary for Shenchuan to immediately send an announcement to users, asking users who have not turned on the computer to unplug the network cable before using the computer until we find a solution."
Wu Jun was anxious: "But!"
Chen Xiao said: "Mr. Wu, now is not the time to analyze the reasons. The most important thing now is to ask users not to upgrade the system for the time being."
Wu Jun also knew this. After hanging up the phone, he immediately asked Shenchuan to issue the latest announcement and notify Shenchuan's dealers.
Announcements and dealers clearly inform users that before using a computer equipped with a carbon crystal hard drive, unplug the network cable and then turn it on.
The newly established after-sales department of Shenchuan is also very busy. People in the after-sales department call the phone numbers reserved by users one by one to inform and explain.
During the phone call, I also encountered some very incomprehensible users.
These users directly scolded the after-sales staff indiscriminately.
"Am I buying your computer just for my own use? Why can't I go online?! If there is a problem with my computer going online, that's your business, not our consumers! If it happens after the computer goes online
Problem, you have to pay for it! I asked for a return! You also have to bear my round trip fare and lost work time!"
"I bought the Shenchuan computer just to play online games. If you don't let me play games online, why would I buy your computer?"
“I’m asking for a refund now! Return it!
"
"Shenchuan is indeed a rubbish brand. I didn't listen to my friend's advice and buy Lianxiang. Now I regret it! You must return it to me!"
"You're actually calling now? I just turned on the computer, and now it's stuck on the upgrade screen. I can't even ask someone to reinstall the system! I want a return and a refund!"
As time goes by, more and more Shenchuan users have fallen victim to the scam, which has put Shenchuan’s after-sales pressure very high.
More serious things have also happened. Some users have gone to Shenship dealers and directly requested returns and refunds.
Dealers do make money selling computers, but how can they return a computer that has passed the replacement period and get a refund?
Most of Shenship's dealers are quite upright. They immediately arranged for engineers to help users reinstall the system, but there was no way to reinstall the system. The computer was still stuck in the interface where the hard drive could not be recognized.
In the end, the dealer was forced to admit defeat and installed a mechanical hard drive for the user, which brought the computer back to life.
In other words, the root cause of the problems with the Shenchuan computer is that it is equipped with a carbon crystal hard drive.
However, dealers are not rich. It is impossible for every user who has a problem to come here and help others replace the mechanical hard drive.
Replacing machinery generally comes with a cost.
The super hard drives used by Shenship users have relatively large capacities, ranging from 80 G to 120 or even 160 G.
Although the price of mechanical hard drives has dropped during this period, they are not cheap.
The dealer cannot always advance money.
Many dealers could no longer withstand the pressure and went to Shenship's headquarters.
Now everyone is looking at the situation with a blank look, not knowing whether this situation is temporary or long-term.
If the carbon crystal hard drive cannot be used for a long time, what kind of magic ship will everyone sell?
Wu Jun is indeed under a lot of pressure. He has organized many high-level meetings and still has no way to solve this problem.
Wu Jun was waiting for the technical department, but the technical department was helpless.
After all, Microsoft owns all the underlying code of the Windows 98 system. This upgrade must have involved surgery on the lowest level code.
The conventional method is to modify the system to allow the system to accept carbon crystal hard drives, which is very difficult.
There have been some disagreements within Shenchuan. Some senior officials asked Wu Jun to immediately replace the Shenchuan T1 series PCs with mechanical hard drives to recover losses to the greatest extent possible.
Some senior officials also asked Wu Jun to seek advice from Changtian Technology and ask Changtian Technology to compensate for the losses.
"This has caused huge losses to us! In addition to the T1 series, our sales of other series are also very good!"
"Other series use ordinary mechanical hard drives, and they are not said to be unacceptable to the market! I strongly request that the T1 series also be replaced with mechanical hard drives!"
"We have suffered such a big loss, so we must ask Changtian Technology for an explanation. Changtian Technology must compensate us for our losses!"
Wu Jun is one of the top two, so starting a business will definitely encounter some difficulties.
But I didn't expect these difficulties to be so great.
This is completely to force the divine ship to a dead end.
Who would have thought that the carbon crystal hard drive, which was originally a plus point for Shenship, would become a hindrance overnight.
Looking at the discussions among the senior executives, many senior executives directly passed the responsibility to Changtian Technology.
Wu Jun stood up immediately, slammed the table and said, "If anyone makes any noise to me again, get out!"
Wu Jun told the executives: "Changtian Technology is currently one of the largest shareholders of Shenship! When Shenship was first established, without the addition of carbon crystal hard drives, our PCs would not have been sold within a month. 2
Wan Tai!”
"At this time, we need to work together with Changtian Technology to find ways to deal with the problem! Instead of blaming and complaining about each other!"
Wu Jun told the office: "Continue to ask the after-sales service to explain to consumers, and let consumers give us a period of time. If consumers are really unwilling to accept our solution, we will pay for the replacement of the mechanical hard drive!"
After saying this, Wu Jun left the meeting room angrily.
The news that Microsoft is banning carbon crystal hard drives is getting more intense.
One day later, nearly 5,000 users who had used carbon crystal hard drives were unable to access the desktop.
The news was also widely reported by the media and attracted great attention in the industry.
"The carbon crystal hard drive suddenly died!"
"Microsoft is working hard to completely block carbon crystal hard drives in Windows systems."
The Internet and online media are reporting this news like crazy.
There are many people in the industry who have the mentality that the rabbit will die and the fox will be sad.
After all, Changtian Technology is the first relatively competitive technology company in Xia State. If it is killed by the United States like this, it will be a major blow to Xia State's science and technology community.
Ordinary people and netizens were hit hard when they saw such news.