Chapter 409: Those of you who didn’t attend the press conference will regret it.
Intelligent assistant Xiaoying?
What is a smart assistant?
In this era, artificial intelligence has not started at all, let alone what intelligence is.
Even though Microsoft claims to be the best software company in the world, it still dares not talk about the word "smart".
Even if Google is the world's best search engine company, it doesn't dare to use the word "smart" indiscriminately.
Now Changtian Technology actually uses intelligence in Yinghuo OS?
Everyone needs to take a look at what intelligence is!
At the press conference, Zhang Tianhua, vice president of Dell Xia Country, came to attend the press conference after receiving Michael’s order.
He also asked his assistant to bring a camera to record the entire press conference.
At this time, Zhang Tianhua was deep in thought.
Wang Xiang just said that Yinghuo OS is a closed operating system and conducted a series of demonstrations on the operating system.
At that time, Zhang Tianhua was able to 100% confirm that Yinghuo OS is definitely an independent operating system, completely different from WIN98 and WINXP, and its performance far exceeds that of LINUX.
Now that Wang Xiang has proposed an intelligent assistant, Zhang Tianhua is even more certain that the performance of Yinghuo OS has a higher upper limit.
Zhang Tianhua really wanted to take out his mobile phone and notify Dell's Xia Guo headquarters, so that Xia Guo headquarters would quickly call Michael and ask him to watch the live broadcast of this press conference.
But when Zhang Tianhua took out his mobile phone, he stood up and tried to take a look, and found that the impact of this press conference was still relatively small, and none of the media had live broadcast equipment.
At the entire press conference, except for Dell, which sent a representative, there seemed to be no representatives from any Western technology companies present.
Zhang Tianhua smiled bitterly and sat down helplessly. He said to himself: "After today, there may be many American technology companies that will regret not coming to the meeting."
All Zhang Tianhua can do now is to take out his notebook and record some important aspects of the press conference and the important functions of Yingying OS.
After the press conference, he will immediately report to the company.
The scene was completely silent.
Wang Xiang looked at the audience and said: "The biggest difference between Yinghuo OS and other operating systems, especially the WIN operating system, is that we have Xiaoying, an intelligent assistant that can assist users in using their computers."
"Before introducing Xiaoying, please watch the big screen. Changtian Technology has specially prepared two small videos for you."
These videos are some after-sales videos shot by Chen Xiaorang’s staff in the after-sales department of Shenchuan.
Of course, in order to protect the rights and interests of consumers, all characters are covered with thick mosaics.
In the first video, a fairy lady asked her boyfriend to carry her computer host to Shenchuan after-sales service, demanding a refund, and scolding Shenchuan's computer for poor quality and junk system.
The customer service staff of Shenchuan after-sales service must have been professionally trained, and they must be able to avoid hitting or scolding people, and they can always face consumers with a smile.
So what kind of malfunction did this fairy lady’s computer have?
The fairy lady said: "The computer I bought does not have my computer."
This made Shenchuan's after-sales service confused. What does it mean that the computer she bought didn't have my computer? If the computer she bought didn't have my computer, then who's computer is this computer packaged now?
Finally, after detailed communication and further understanding, the after-sales staff plugged the computer host into the monitor, and after turning it on, they discovered that the "My Computer" shortcut on the desktop could not be found.
Many photos of the young lady are stored in the D drive. You need to click "My Computer" and then click the fairy's photo folder on the D drive to find them.
This young lady’s boyfriend is also a computer novice. When he saw that Shenchuan’s computer didn’t have “my computer”, he immediately accused the young lady of spending thousands of dollars to buy a copycat product. The two even exchanged words with each other.
He made some accusations.
Under the strong request of her boyfriend, the young lady and her boyfriend held the computer host and aggressively went to the after-sales service of Shenchuan and asked the other party to return the computer and refund the money.
During the entire after-sales process, the young lady’s boyfriend kept chattering, something like:
"If I had known earlier, I would have asked you to buy Lianxiang. You must be greedy for cheap and buy some magical ship."
"The carbon crystal built-in and carbon crystal hard drives are all advertised outside. If these things are really good, why aren't they used in computers of major brands?"
Such words appear endlessly.
The after-sales staff of Shenship were not angry, but patiently checked the computer. After finally setting it up, they made "My Computer" reappear on the computer, and patiently explained the reason for this situation to the two of them.
The young lady must have accidentally deleted "My Computer" while using her computer.
Most computer novices don't even know that they can restore the "My Computer" shortcut through some settings in the control panel.
After repeated questioning, the two finally realized that this was not a problem with the computer, but a problem with the user, and they left awkwardly.
Wang Xiang smiled and said: "In fact, it is normal to encounter this situation. After all, PCs have just begun to become popular among ordinary users. Most of the users are computer novices. Changtian Technology has made a statistics. 85% of users
I don’t know where the control panel is, let alone how to set some system functions in the control panel.”
The second video is even more ridiculous, because the boy wanted to download the game online, and he downloaded the game for a long time. Then he went to the after-sales service, saying that the computer was broken and he could not download anything.
This made the after-sales staff dumbfounded, and they had no choice but to teach the boy how to download things.
After the two videos were played, the audience laughed.
But Yang Qing was deeply moved after seeing these two videos.
Because not only Shenchuan will encounter similar after-sales problems, but Lianxiang will also encounter them, and some of the after-sales problems encountered by Lianxiang are even more idiotic than these two videos.
Most after-sales problems are not computer hardware problems or system problems, but rather computer users who don't know how to use the operating system, or who accidentally touch some function, which prevents the computer from functioning properly.
These novice questions consume a lot of the energy of after-sales personnel and make the user experience very unsatisfactory.
Wang Xiang began to introduce the Xiaoying smart assistant, "After watching the video, let's get to the topic."
"I just introduced that Yinghuo OS is a closed system. The biggest advantage of a closed system is that there is an administrator in the system who can control the import and export of system data and ensure the stability and isolation of the system to the greatest extent.
External viruses and plug-ins."
"On this basis, our system will almost never crash due to viruses or plug-ins."
"But as an ordinary user, his computer ability and technology are definitely not as strong as our professionals. In the process of using computers, he will always encounter various problems."
"For example, how to make the computer font larger or smaller, how to display the file format, how to search for what you want on the computer, how to change the desktop wallpaper, or how to format documents, etc.
Wait, these problems may seem simple, but they are really big problems for many users.”
"When users encounter these problems, they will be at a loss and can't find a solution. Our Xiaoying is to solve all the difficulties users encounter when using computers."
Hearing what Wang Xiang said, everyone held their breath.
The problem Wang Xiang just mentioned is not a niche problem, but a universal problem.
Computers are a new thing for most of the Xia Kingdom. The computer training courses that have been popping up everywhere since 2000 can illustrate the problem.
After all, there are only a few boys who know computers, let alone girls and the elderly.
Just now, Wang Xiang asked some relatively simple questions. If he continues to ask more in-depth questions, more users will not know what to do.
For example, do you know the IP address or MAC code of your computer? Do you know how to check it?
Do you know how to lock your own documents and require a password to enter?
Etc., etc.
These problems are very common during use. For users more than ten or twenty years later, these are just child's play, but for users in 2002, they were indeed a big problem.
Wang Xiang began to demonstrate, and he said: "If we encounter any problems when using the computer, we can chat with Xiaoying for help through voice or text, and Xiaoying will help us solve the problem in time.
Part of the difficulty.”
Because the laptop comes with a microphone and speakers, Wang Xiang chose to communicate with Xiaoying through voice.
Wang Xiang clicked the Xiaoying button hidden under the desktop, and then said to Xiaoying: "Xiaoying, I want to turn up the computer volume a little louder."
Xiaoying: "Good master."
Soon, the big screen showed that the computer's volume had been turned up 5%.
This command seems relatively simple, but for professionals, it is actually the operation of a small program.
Wang Xiang added: "Xiaoying, I can't find a paper I wrote yesterday. The content is about the development of computer systems."
Xiaoying quickly found this paper and opened it.
The scene was filled with exclamations!
Zhang Tianhua and Yang Qing both stood up!
Windows XP also has relevant settings for searching file contents, but it is very troublesome to operate. Wang Xiang used the Xiaoying intelligent assistant and just said a word to Xiaoying, and Xiaoying completed all the search work.
From this small detail, we can already see that the Yinghuo OS system is much more advanced than WINXP.
Immediately afterwards, Xiaoying's performance made everyone at the scene unable to sit still.
Zhang Tianhua opened the paper document and said to Xiaoying: "Xiaoying, there is a picture named 'System Development History' on my computer. Help me insert it into page 4 of my paper. The size is appropriate and the picture settings are
To float below words.”
The most popular training item in computer training classes is the use of documents. In this era, for many computer novices, it is very difficult for them to typeset in Word, let alone insert certain pictures.
"Good master!" Xiaoying quickly found the picture Zhang Tianhua wanted, inserted it into page 4 of the paper, and also formatted it.
Now, everyone is excited!
"This...this...oh my god! Is this a domestic operating system?"
“Much better than Microsoft’s!”
[Influence +20]
[Influence +15]
…
Chen Xiao was behind the scenes, looking at the press conference and smiling calmly.
In fact, Xiaoying's intelligence stops here. After all, it is limited by the computer chip and some hardware performance, and it is very difficult for Xiaoying to complete some complex instructions.
For Chen Xiao, this is not artificial intelligence at all, it is just a collection of multiple commands in real time.