One of the best ways is to encourage users to replace their systems by offering after-sales profits.
After all, due to restrictions from Microsoft, all operating systems installed on Shenchuan computers are pirated, and this problem will have to be solved sooner or later.
In the current Xia computer market and existing usage environment, it is normal to use pirated operating systems.
But if a PC company organizes and encourages users to use pirated operating systems, then ultimately, this is not normal.
And there are considerable commercial and legal risks involved.
Now Xia Guo has joined the WTO and has been in line with international standards in terms of intellectual property protection.
Whether it is Changtian Technology or Shenchuan, if they want to become bigger and stronger and go overseas, the use of pirated systems must be resolved.
Since we have been unable to reach an agreement with Microsoft and cannot use the genuine Windows system, the best and only solution is to find ways to let users use Firefly OS.
Chen Xiao has a different opinion.
He told Wu Jun: "For a mature operating system, an operating system that can be accepted by the majority of users, the users must discover the benefits and advantages themselves and actively request replacement."
"If we use extended after-sales or other profit-sharing methods to encourage users to use Firefly OS, but users do not recognize our operating system, then sooner or later this group of users will replace the installed Firefly OS with Windows
XP.”
"Replacing the operating system at an outside computer repair shop only costs 10 or 20 yuan."
"If a large number of Shenship users replace Yinghuo OS in order to get our extended warranty policy, and then ask outside computer repairmen to replace the system with Windows XP. If this kind of thing spreads, the reputation of Yinghuo OS will be
A big blow.”
After hearing Chen Xiao's words, Wu Jun was suddenly enlightened.
For a new thing that has just been born, the most important thing is word of mouth.
If your reputation is ruined, no matter how good you are in the future, you will not be able to recover the previous losses.
Chen Xiao gave a solution: "I suggest that Shenzhou's after-sales service method should not be changed. We should continue to contact every user, introduce them to Yinghuo OS, and encourage them to switch to Yinghuo OS."
"If the effect of making phone calls or proactive communication is not good, it doesn't matter. After all, starting from today, all newly sold Shenchuan computers will be installed with Yinghuo OS."
"I firmly believe that Yinghuo OS's reputation will rise sooner or later, it just depends on the length of time."
"Changtian Technology can afford to wait for this time."
Changtian Technology is currently the largest shareholder of Shenship, owning 60% of Shenship's shares, so Chen Xiao's personal opinion is very important.
After Wu Jun talked to Chen Xiao on the phone, he thought about it and decided to adopt Chen Xiao's opinion.
If Yinghuo OS wants to succeed, it must be recognized by users sooner or later. Otherwise, any shortcuts you take will be useless.
Wu Jun arranged for people to continue to stay in the conference room and watch the real-time statistics, while he returned to the office.
Although Wu Jun did not put any pressure on the people below, the after-sales personnel actually working on the front line were already sweating profusely.
How they hope to hear users say - OK, let me try this operating system.
Unfortunately, so far, no user is willing to try Firefly OS. Most of them hang up the phone directly. The few who are willing to answer the phone say they are unavailable or unwilling.
Shenzhen City, Huaqiang North.
After-sales point of Shenzhou.
Si Xiaoyan, a prospective sophomore student at Shenzhen University, and several classmates brought their own hosts to the Shenchuan after-sales point.
Si Xiaoyan is a second-generation immigrant from Shenzhen City. Because her college entrance examination results were not particularly good, she missed out on major universities. She had no choice but to study locally, and Shenzhen University was the only better choice. (This
The popularity of Shenzhen University in the 1990s was far less than that of ten or twenty years later, and the admission scores were not particularly high.)
Si Xiaoyan is a student in the art department, mainly studying art design.
Shenzhen City is the front station for opening up to the outside world. Of course, Shenzhen City University also takes advantage of the east wind of opening up to require students to integrate with international standards.
Therefore, using computers for artistic creation and drawing is a compulsory course for freshmen at the Art School of Shenzhen University.
During the summer vacation, Si Xiaoyan did not go back. Instead, she used her major to work part-time at some advertising companies outside the school, helping them design some advertising graphics for clients.
As a heavy user of computers, every design of Si Xiaoyan is inseparable from computers.
But a sad thing happened. Just after starting up Si Xiaoyan's computer yesterday, it was stuck in the Windows XP interface and couldn't get in no matter what.
Seeing that the design results were about to be handed in and the computer was unusable, Si Xiaoyan was as anxious as an ant on a hot pot.
In Si Xiaoyan's class, there are also some boys who choose to work-study in Shenzhen during the summer vacation instead of going back.
Seeing Si Xiaoyan encounter this situation, she took the initiative to ask Ying for help.
It stands to reason that boys know more about computers than girls. These classmates of Si Xiaoyan also had a pirated Windows XP system CD, and they took the initiative to help Si Xiaoyan reinstall the system.
However, it is a pity that two of Si Xiaoyan's male classmates used pirated systems they bought in Huaqiangbei to install them. As a result, the Windows XP interface got stuck there, and they could not even move the mouse.
The last boy judged Si Xiaoyan very decisively and said:
"The motherboard must be broken. Shenzhou uses the inferior Onda motherboard. It's normal if it's broken. Your computer is still under warranty. Go to Shenzhou's after-sales service."
Si Xiaoyan regrets that.
When she first bought Shenchuan's computer, she was tempted because Shenchuan had excellent performance and was cheaper than Lianxiang and other brands.
Little did we know that less than a year after I got it, the motherboard was broken.
Si Xiaoyan and her classmates placed the main unit on the Shenchuan after-sales counter and said in a very bad mood: "The motherboard is broken and I have only used it for less than a year. What is the quality of your Shenchuan?"
When Shenchuan was first born, there were indeed quality problems of one kind or another, especially with hardware such as motherboards.
However, after the cooperation between Shenchuan and Changtian Technology, at the request of Chen Xiao, Shenchuan paid special attention to the quality of these basic hardware, and the attitude of the after-sales personnel was also very good.
So when Shenchuan's after-sales staff heard that the computer had a motherboard failure, they quickly went through the after-sales procedures for it. After getting Si Xiaoyan's consent, they immediately disassembled the computer and inspected it.
After about 10 or 20 minutes, Shenzhou's professional maintenance personnel found that there was no problem with the motherboard.
Onda's motherboard is designed by Chen Xiao personally, and the production procedures and quality are controlled by Changtian Technology's professional team.
In fact, when it comes to quality, the quality of motherboards produced by Onda is many times higher than that of ASUS and Gigabyte of the same model.
After-sales staff Xiao Li said to Si Xiaoyan very politely:
"This classmate is really sorry. Our engineers just checked the motherboard of the computer in detail. We are sure that there is no problem. We also checked other components, including the CPU, memory, hard disk, etc., and there are no problems."
Now Ma Kai, the male classmate who helped Si Xiaoyan reinstall the system, became unhappy:
"There is definitely something wrong with the motherboard. If there is no problem, how could it be stuck on the Windows XP interface and unable to run? Moreover, my classmates and I have repeatedly reinstalled the system with this problem."
Shenzhou's maintenance engineer was not in a hurry, and immediately reinstalled the computer and clicked to start it up.
Sure enough, the system got stuck in the Windows XP interface and could not be entered.
Is it because of pirated discs?
Shenchuan engineers used their own system disk for installation and found the same problem.
Finally, after a detailed problem analysis by the after-sales staff, it was determined that the computer was infected with a Trojan, and it was a very stubborn Trojan.
Because most of the systems currently on the market use CD-ROM installations, they use the mirror system installation method, which cannot deeply clean some of the original traces of the system, including stubborn Trojans.
As soon as the system was installed, the Trojan modified the boot index.
The Trojan caused a boot index error, so the card was stuck.
After Xiao Li explained it to Si Xiaoyan and others in detail, he got their approval.
Engineer Xiao Li suddenly thought of a question.
He saw that Si Xiaoyan was a girl. In addition to being able to use her usual design software, she was also a novice on the entire computer operation, especially some system settings.
In order to complete her own design studio, Si Xiaoyan is likely to search and download some of the materials and information she needs on various websites.
In this case, it is inevitable that the computer will be infected with some viruses.
Xiao Li was caught in this situation and introduced to Si Xiaoyan: "Just last night, Changtian Technology announced the domestic computer operating system Yinghuo OS. Yinghuo OS is a closed operating system and has an intelligent assistant, especially
Suitable for users who don’t know much about computers.”
"Classmate, I strongly recommend you to use Yinghuo OS. Now our Shenchuan can help you install Yinghuo OS for free."
When he heard that a domestic operating system was to be installed, Si Xiaoyan’s classmate Ma Kai’s first reaction was distrust.
"Are domestic operating systems reliable? I know that many domestic operating systems were deceptive in the past."
Xiao Li explained patiently:
"Yinghuo OS is different from all previous domestic operating systems. It is a closed operating system. Even if you browse some unknown web pages that may have potential virus risks, or download some pictures directly from the web pages,
, potential viruses and Trojans on these websites have no way to modify the system settings."
"I can guarantee that if you use this system, you won't have to reinstall the operating system for two or three years, and you won't have to worry about a lot of excess junk on your computer."
Ma Kai was still a little worried, but Si Xiaoyan's eyes lit up when she heard what Xiao Li said: "You said I don't have to worry about anything, just use my app, and I won't be infected with the virus.
Are you worried that the system will freeze if I mess it up?"
Xiao Li smiled and said: "I also know that when new things come out, everyone has some doubts."
"Well, I'll take you a few minutes and I'll install the Yinghuo OS system on the computer first. You guys can try it out first. If you feel it's not good, I'll reinstall Windows XP for you."
"Installing the system will not erase any of your data except the system disk, so you can rest assured."
When Si Xiaoyan heard what Xiao Li said, she was willing to let Xiao Li give it a try.
After all, it had been a year since she bought the computer. While using the computer, Si Xiaoyan encountered various usage problems almost every day, either she could not connect to the Internet, or the web page was stuck, or some inexplicable shortcuts appeared on the desktop.
The biggest problem is that after Si Xiaoyan used Windows XP1 for two months, the system became extremely laggy and she had to reinstall the system before she could use it.
These problems gave Si Xiaoyan a headache. It only took her an hour to complete the design task, but it took her a lot of time to tinker with the system or ask others to help tinker with the system.
Moreover, Si Xiaoyan knew that the problem with the system was not due to the Shenchuan computer. She had three good sisters in total in the same dormitory. The other three bought computers from Lianxiang, Dell and HP respectively, and almost all of them had the same problem as her.
question.
As long as the system is used for a long time, it will become laggy.
Moreover, Lianxiang, Dell or HP are all original and genuine operating systems.
What made Si Xiaoyan find it a bit funny and speechless the most was that after her roommates used the genuine system and it got stuck, they asked the computer repairman in the school to help them reinstall the system, and after a lot of tinkering, they installed a pirated operating system.
If Yinghuo OS can really solve these problems, then Si Xiaoyan will certainly be willing.
Si Xiaoyan nodded quickly and said: "Then give it a try. Anyway, I don't have high requirements for using computers. As long as I can use the design software I commonly use, such as CAD, photoshop and office software, then it will be no problem.
Already."
Xiao Li explained very patiently: "Yinghuo OS does not use Microsoft's office. We use Jingshan's office. However, for most ordinary users, Jingshan's office has the same functions as Microsoft's.
Affects you."
Si Xiaoyan said: "That's no problem. Just reinstall it for me. I'm still waiting to hand in my homework."
Ma Kai, who was standing by, was not happy at all. He thought he was a computer expert and obviously did not agree with Xiao Li's approach. He said coldly:
"I have never heard of any computer company installing a domestic operating system. What market is there for a domestic operating system? It doesn't even have an ecosystem, and you can't use it even if you install it."
Listening to Ma Kai's complaints, Xiao Li didn't care, but patiently started to install the Yinghuo OS operating system.
This time, Xiao Li did not use a CD, but a special USB flash drive developed by Changtian Technology and produced with carbon crystal storage.
In order to improve the efficiency of system installation, all installation programs are one-click installation fool-proof operations that have been set up by Changtian Technology in advance.
After 15 minutes, the Yinghuo os installation was completed.