"The driver is a good driver, but he made me impulsive and lose love. If I had continued to be confused, at least I could still get close to her, but now I have no chance to get close to her. I'll teach you a lesson, and you'll do well in the future.
Just drive and don’t meddle in other people’s business.”
Seeing this bad review, Yang Chen couldn't help but laugh.
This kind of person is too careless. He helps him pretend to be cool and recognizes the true face of Neptune. Shouldn't he be grateful?
How the hell do you repay kindness with hatred?
If he loses his so-called love, he must find someone to take the blame.
It seems that there is a reason why licking dogs can become licking dogs. Their thoughts are different from normal people and cannot be understood at all.
At this time, the system issued a reminder.
"Congratulations to the owner for getting a bad review. The system rewards the owner with a Rolls-Royce Cullinan. Please go to the Haicheng Rolls-Royce 4S store to pick up the car."
He already has sports cars and sedans, but Yang Chen really lacks an SUV.
Rolls-Royce Cullinan is the ceiling among SUVs, and the system is indeed very powerful.
From now on, Yu Shishi will really need a car when she goes out to do errands. She can't let her take a taxi every day, or drive his sports car out to build it.
It can be said that this reward is very practical.
After sending the passengers to their destination, Yang Chen called Yu Shishi.
Yu Shishi: "Hey, sir, do you have anything to tell me?"
Yang Chen: "What are you doing now?"
Yu Shishi: "I hired some temporary workers to come over to repair the garden and swimming pool, and I am supervising their work at the moment."
Yang Chen: "Well. I just bought a car. You can drive it when you go out. When you are done, call me and we will pick up the car together."
Yu Shishi: "Thank you, sir. You are so kind to me. Hehe... Then I will call you when I feel better."
Yang Chen: "Well. You should be busy and pay attention to the things at home."
Yu Shishi: "Well, don't worry, I've taken videos and photos of my home, and when they clean it up, if anything is different, I won't let them leave."
Well, this girl is quite thoughtful.
Yesterday I got a bad review because I didn’t turn left and go retrograde, and now I got another bad review because I caused people to lose their love.
Two consecutive negative reviews caused Yang Chen's comprehensive rating to become anxious. Either he received many orders in a short period of time and received good reviews to offset the impact of the negative reviews, or he had to eliminate at least one negative review.
Otherwise, his order priority will be affected.
Moreover, when passengers see that his overall score is obviously very low, they may take the initiative to cancel the order.
Therefore, running orders is not what Yang Chen should do now. He should find a way to eliminate at least one bad review.
The Bibi platform has clear regulations (please do not contact the actual platform according to the needs of the plot). Only when customers complain, the platform will automatically pop up a complaint window, and the driver will upload evidence for customer service to review and determine whether it is valid.
If the evidence shows that the passenger is obviously at fault, such as the passenger making unreasonable and excessive demands, or threatening the driver, the customer service will determine that the passenger's complaint is not valid, and the negative review will be deleted.
If the evidence does not show that the passenger was at obvious fault and the driver's appeal is unsuccessful, the complaint and negative review will be valid. In addition to deducting points, money will also be deducted.
There is a lot of room for manipulation.
Whether the passenger's request is excessive and whether the driver's solution is reasonable or not depends entirely on the customer service's judgment.
In addition to one party obviously having a major fault, both the driver and the passenger have complaints and negative reviews. If the customer service says it is true, it will be true. If the customer service says it is not true, it will not be true.
If a passenger only leaves a negative review and does not complain, the Bibi platform will not automatically pop up a complaint window.
At this time, the driver needs to take the initiative to contact customer service to explain the situation.
If the customer service staff feels that there is no need for the driver to appeal, they will directly reject it and give a reasonable explanation.
If the customer service feels that the driver needs to appeal, he will repeat the appeal operation.
Of course, these rules are displayed for the public to see. It seems that the Bibi platform is a fair, just and open platform. It does not protect drivers or favor passengers. Everything speaks based on facts.
However, the Bibi platform customer service department has an unwritten rule, which is to favor passengers in actual handling.
Because the survival of the platform depends on passengers. Without passengers placing orders, it is useless to have drivers. But if passengers place orders, there is no need to worry about not having drivers join.
Let the driver suffer some losses when necessary. As long as the passengers are happy, they can continue to place orders on the platform.
This is an unspoken rule that exists in many industries, not just online ride-hailing, food delivery, express delivery, etc.
If there is a dispute, first arrest your own employees and punish them. Anyway, employees dare not resist in order to support their families.
You can’t offend customers and expect them to place orders.
Because there are such unspoken rules, it is very important to have an internal customer service representative.
Yang Chen was about to send a WeChat message to Liu Xueqing, but she sent a message instead.
"Brother Chen, I saw you have two negative reviews. Do you need to appeal?"
See, it is useful to have a customer service "friend".
Yang Chen is also very sensible. He can’t always ask others to help him, he has to give him some benefits.
"I was just about to tell you this. How long will your lunch break take?"
"(Smiley face) Hee hee... I have a break for more than an hour at noon. Do you want to treat me to dinner?"
"Well. If it's convenient, I'll treat you to dinner."
"Okay! 11:40-13:00, just look at the arrangement. Just don't delay my work in the afternoon. I will open the appeal window for you now. You upload the materials and I will review them for you."
"Okay."
Soon, the platform reminded the appeal window to open.
Yang Chen quickly compiled the evidence and uploaded it to Liu Xueqing for review.
Liu Xueqing immediately deleted the negative comment yesterday that asked Yang Chen to go retrograde.
But Liu Xueqing didn’t dare to delete the bad review about dog-licking just now.
She sent a message to Yang Chen, explaining the reason in detail.
According to the video and audio recordings in the car, there are no problems inside the car. However, because Yang Chen's car has been waiting under the apartment for a long time, and he and his passengers have both gotten out of the car, the video in the car cannot reflect what happened outside the car.
It is impossible to determine whether there is any behavior harmful to passengers.
This chapter is not over yet, please click on the next page to continue reading!
In line with the principle of giving priority to protecting the interests of passengers, this negative review must not be deleted according to the rules. Otherwise, once the department randomly checks this negative review, she will definitely be punished or even be transferred from her position.
If Yang Chen and the passenger were in the car all the time, it can be judged from the in-car video that Yang Chen did not do anything wrong, and the passenger made a malicious negative review, which can definitely be deleted.
To put it bluntly, the bad thing is that both Yang Chen and Liigou got off the bus.
This also reminded him that he must not get out of the car unless he has to, and even if he gets off, he must do so in a place that can be captured by the driving recorder and in-car surveillance.
In fact, Yang Chen knew it well, and he also guessed that it was difficult to get rid of the negative reviews given by Li Gou.
Therefore, what he thought was that he could eliminate just one of them and it would not significantly affect the score.
I finally developed a customer service "friend", but I can't let her take risks just because of a bad review. I still have to take a long-term view.
"It doesn't matter, just follow the rules. I will go downstairs to your headquarters later. Come down directly when you have a rest."
"Okay. Thank you, Brother Chen, for your understanding. Hehe... we'll see you later."
After resting for a while, Yang Chen continued to take orders for sports cars.
I invited Liu Xueqing to have a meal at noon and talk about our feelings.
At three o'clock in the afternoon, Yu Shishi called Yang Chen.
The house is already busy and she can go out now.
Yang Chen is far away from home now, so he did not go back to pick up Yu Shishi and asked her to take a taxi directly to the Rolls-Royce 4S store in Haicheng.
Because he was troubled by negative reviews, Yang Chen had to be more diligent.
Even if he goes to a 4S store to pick up the car, he still wants to place an order.
What a coincidence, one of the orders pushed by the system happened to be for the Rolls-Royce 4S store in Haicheng.
Yang Chen quickly grabbed the order and followed the navigation to find it.
Because of the road construction ahead, Yang Chen had to take a detour, which was delayed for an extra two minutes.
When he arrived at the place, Yang Chen dialed the passenger phone number.
At this time, one of the six women next to her answered the phone.
Yang Chen quickly said: "Hello, Beep Taxi, come here."
After saying that, Yang Chen waved to the elder sister.
Originally, Yang Chen thought it was the elder sister who made the phone call, but what happened?
Good guy, all those women are here.
I'm a good boy, even if we are frugal, we won't be so frugal.
Yang Chen quickly said: "Ladies, do you think there are so many of you just asking me to take a car?"
The elder sister who placed the order said: "That's right! Just squeeze in. There is no need to book another car."
Yang Chen was puzzled. These were all people who went to the Rolls-Royce 4S store. How could they care about such a small amount of money?
Seeing that they are all dressed up as strong women, they should not be short of money.
Yang Chen quickly explained: "Ladies, I'm sorry. My car carries five people, and if you six ride together, I will be overloaded."
The eldest sister who placed the order said: "We are all in good shape, just squeeze in a little bit! Aren't we all sitting on it? You delayed us for 8 minutes and we didn't even say anything. Why are you still arguing with us about overloading?"<
/p>
Other women also started chirping.
"That's right! You're still grabbing two kilometers. Aren't you working harder than us to make money?"
"We didn't blame you for the timeout, so don't blame us for the overload."
"Drive quickly, we are in a hurry. Hurry up!"
"Isn't taking a taxi just for the sake of being cheap? If we take an extra taxi, why not drive there ourselves?"
……
Holy crap, this excuse is really frustrating.
Yang Chen explained: "The road is being built over there, so I have to go a little further. Okay, okay, you guys sit tight, we'll set off now."
The lady who placed the order: "That's pretty much it. We're in a hurry, so drive faster."
Yang Chen hummed.
Overloading is the norm when taking online ride-hailing services. There are too many people who deliberately embarrass drivers in order to save money.
Therefore, Yang Chen had no choice but to compromise.
It is said that three women make one play, but six women make two plays.
They started chattering non-stop as soon as the car started moving.
"Sister Li, you will come first later. Have you memorized all your lines clearly?"
"Remember it clearly, I will recite it to you. I was once a housewife who was made things difficult by my mother-in-law, despised by my husband, and looked down upon by my children. I accidentally joined the TMD family, and my destiny changed. After three years
After months of hard work, I finally bought my first Rolls-Royce. The new era of micro-business and new women, career on the left and family on the right, welcome to join our big family, you will be the next one to pick up the car!" p>
"Beautiful, what you said is so good, I don't even know how to recite it like you."
"Your lines may be a little more difficult than mine. Please recite them to us."
"In the past, in order to reduce the burden on my family, I would always buy the cheapest bag of salt. I took good care of my parents-in-law, I let my husband go out decently, I kept my children fed and clothed, and I gave everything for the family. Even for
I borrowed more than one million from my parents' family to treat my parents-in-law. However, my husband talked coldly to me every day because I had turned into a yellow-faced woman and didn't make any money. Later, I divorced him and entered the lowest point in my life.
period. It was at that time that I joined the TMD family. It only took half a year for me to buy my first Rolls-Royce. I was just an ordinary member of the TMD family. I hope to be like our supervisor in a year.
Hi, Harmony. Now my ex-husband begs me to remarry every day, but I am very busy every day, how can I have time to care about him? He didn’t cherish me before, but he can’t reach me now. Independent woman
The most confident and confident women are the most beautiful. Come on!"
……
Yang Chen was immediately confused. Is this the legendary Xiti Harmony?
