The waiter brought it, but was stopped by You Xiang at the door. He waved his hand to signal the waiters to leave, put the red wine on the dining car, and pushed the door open together with the leader.
You Xiang had already reminded Li Manjun on the phone, pretending not to recognize her, and the two of them didn't even look at each other.
Li Manjun put down the kuaizi in his hand and looked at the man who was obviously not a waiter with confusion, "You are"
The man smiled politely at her and said, "Hello, dear guest, I am Fang Yun, the deputy general manager of the Foreign Hotel. Today is our hotel's monthly user feedback day. Can you cooperate and answer a few questions for me?"
"Of course, it may take up some of your precious time. If it's convenient, your purchases in my store today will be half price."
As he spoke, he turned into a waiter, picked up the bottle opener, opened the red wine, poured a glass for Li Manjun, and rearranged the messy dishes on the table. He quickly cleared the table and tried to provide the best dining service to the guests.
.
Faced with such sincere service and the half-price discount, unless they are very busy customers, they will generally not refuse.
Li Manjun nodded and said he could cooperate.
Fang Yun stood in front of her with a smile. In order not to appear condescending, he squatted down, his eyes were level with Li Manjun's, and then he asked her if she was satisfied with today's dishes and service.
If you are dissatisfied with something, you can tell it and they will definitely make it right.
Li Manjun smiled and said, "It's all good. I'm not dissatisfied at all."
"What about hygiene, do you think the hygiene of today's meal is satisfactory?" Fang Yun asked with a smile.
Li Manjun thought for a while, and there was indeed one. He pointed to the spoon on the table, "This spoon is used to serve soup, but there was a little water stain when I used it. I haven't cleaned it up yet. But the waiter took the initiative to find it later and solved it for me in advance."
Already."
One thing, Li Manjun must admit, the reason why foreign hotels have become the number one in Rongcheng has a lot to do with their proactive service awareness.
This kind of service awareness is rarely found among Chinese people. On the contrary, imported stores and supermarkets will put customer first slogans on their walls and emphasize that store employees must have a strong sense of proactive service.
This is taken to the extreme in karaoke entertainment venues such as Golden Throat.
But in other places, because people have a high awareness of equality, this kind of behavior is something that store owners disdain to do.
It’s just that with the development of the times, the economy is soaring, and various service industries have sprung up. In the fierce competition, everyone will gradually realize the importance of service.
Because under the premise of consistent hardware conditions, there are very few things that everyone can come up with to compete.
If you want to be different from other peers, excellent services will definitely bring spiritual satisfaction to customers, and then form unique competitiveness.
This is also the reason why, for both hotpot restaurants, Haidilao has higher prices and more customers.
Li Manjun didn’t dare to talk about others, only herself. She used to go to Haidilao to eat hot pot with her colleagues because she liked the service in their store, as well as the free and unlimited refills of drinks, dipping sauces, rice, etc.
Of course, no matter how good a restaurant's service is, it will not be successful if it forgets its core "deliciousness".
When it comes to a hotel, not only must the service be good, but the catering must also be good.
During Fang Yun's inquiry, Li Manjun saw that foreign hotels attach great importance to customers and pay attention to details. This can easily make people have a good impression of it and give them a sense of dignity as being treated with special services.
The questioning time was also well controlled, and it was over within about five minutes.
In just five minutes, the hotel can not only get first-hand feedback, but the guests can also get half-price discounts and distinguished services, a win-win situation.
There is a wine storage service for unfinished red wine. Li Manjun asked the waiter to store the remaining wine for him next time.
【In view of the general environment,
She has long been a gold card vi user of a foreign hotel.
Wine is free.
This kind of membership system is the only foreign hotel in Rongcheng.
They divide customers into three levels according to their consumption amount and frequency: ordinary members, silver members, and gold members, and provide them with different levels of services.
The comparison mentality that rich people care about most is firmly grasped by hotels.
This entire system was not surprising in first-tier cities in the late 1990s.
But this is Rongcheng. A city that exists between two cities that are about to become super first-tier cities and has a weak sense of presence can actually come up with this entire hotel service system. What does this mean?
"There is a boss in your hotel!"
Li Manjun said firmly.
After finishing her meal, she waited in the car until You Xiang got off work. She waited until 8:30 in the evening.
There was no way, today was a special day, Fang Yun didn't leave until eight o'clock, and it was half past eight when she started to clean up.
You Xiang changed into civilian clothes, got into Li Manjun's car like a thief, and urged her to drive away quickly.
"The boss has just left. If we happen to meet him while driving out of the parking lot behind our hotel, I will be in trouble." You Xiang's expression was very exaggerated.
Li Manjun chuckled, followed her, drove out of the hotel, drove the car onto the newly built ring road, slowed down, and drove around slowly.
You Xiang hasn't had dinner yet, so he packed a sandwich from the hotel kitchen, and now he has time to take it out to eat.
"Do you want it?" she asked Li Manjun.
Li Manjun shook her head. She had eaten too much in the afternoon.
"Then I'll eat it myself." You Xiang didn't show any pretense to her, he tore open the packing paper and chewed it like a starving ghost reincarnated.
Li Manjun was not in a hurry and waited patiently for her to finish eating before asking: "Who is Fang Yun from?"
You Xiang wiped his mouth clean and burped before he regained his composure and replied: "I heard that our boss hired him from a five-star hotel abroad at a huge price. He has a master's degree in hotel management from that university.
What’s it called? The Ecole Hotelie de Lausanne in Switzerland. My family has a holiday estate in the UK. It’s very impressive!”
Li Manjun recalled that she met Fang Yun today. In just a few minutes of contact, she only felt the other person's professionalism. As for other things, she didn't feel that he was special at the moment."
But now hearing what You Xiang said, Li Manjun was almost certain to say: "It's him!"
"I'll pay you twice as much as your boss paid for it!"
When You Xiang heard this, he almost choked on his own saliva, "Ahem, cough, cough, are you too hasty? We just met once."
Although it took her two full months to identify Fang Yun, it still took her two months!
How long has it been since Li Manjun?
The total meeting time is less than ten minutes, and it is too casual to pay double the price to poach someone!