Every time he entered the association, he would first get angry, take a deep breath, and be ready to fight a tough battle.
There is really no way to do anything... These big brothers all have too good ideas, and it is impossible to suppress them unless they have a better aura.
Taking a deep breath slowly, Chen Jianhai dropped the smile on his face and said seriously:
"Long story short."
Chen Jianhai briefly described what happened recently.
"The city has already allocated funds for purchasing shuttle buses."
"As for the text message promotion, although the official did not agree to the association's application,"
"However, the association has already contacted the three major operators of Nanjiang, namely Xuntong, Shine and Guangxin. We will directly send greeting messages to tourists coming to Jiang under the name of [Coconut Umbrella Five-Star Hotel Industry Association].
.”
"In addition, I have also negotiated cooperation with the local tourism cooperative in Nanjiang City, Nanjiang Traffic Broadcasting."
"Next Saturday, I will accept an exclusive interview with Nanjiang Traffic Radio to promote the association's cross-hotel reservation work."
Everyone looked at Chen Jianhai, and the emotions that they were about to pressurize and scold were suppressed in an instant.
Even Wan Rong had a look of surprise in his eyes. He didn't expect that in just a few days, Chen Jianhai would negotiate such a large-scale publicity.
Realizing that everyone was looking at him, Chen Jianhai said calmly:
"The working conditions of the association are generally like this. Do you have any objections or problems?"
Chen Jianhai looked at everyone, waited for about 5 seconds, and then said:
"Okay, let's continue the meeting. I'm here with you today mainly to emphasize one thing."
“Sending text messages, promoting travel agencies and universities, and promoting radio and television media... At this stage, the association’s strength and funds can only do these.
"But I think this propaganda is enough!"
Chen Jianhai looked around and his voice gradually became colder.
“Don’t think that our purpose of launching cross-hotel packages is to improve the level of the association.”
“Introducing cross-hotel packages is not the purpose,”
"Our goal is to increase the hotel occupancy rate and customer praise rate, so that everyone here can make a lot of money together!"
The straightforward and unabashed words made everyone stunned. Even Wan Rong's eyelids twitched, and they didn't expect Chen Jianhai to throw such words on the table without any concealment.
Chen Jianhai's eyes passed over everyone.
“The association’s proposal of plans and communication and coordination to carry out publicity work are only one aspect.”
"But whether it can make money and improve its reputation, the main player that plays a role is not the association, but our hotel itself!"
"If we don't develop ourselves, improve our services at all times, and make up for our loopholes and shortcomings,"
"Even if the association is a good publicity, it's all for nothing if you can't retain the guests!"
As soon as these words came out, the grumpy old guys present were immediately unhappy.
Everyone is the boss. On weekdays, no one will obey anyone else.
In the past, everyone in the conference room was filled with smoke, insulting each other, and zigzagging forward amidst fierce quarrels.
Now it's Chen Jianhai's turn to give advice on the country alone, why do I feel so unhappy!
Several hot-tempered brothers wanted to refute, but what Chen Jianhai said was indeed reasonable.
Whoever quarrels with someone is forced to do it, and they can only listen with a blushing face.
Chen Jianhai stretched out his hand and patted the thick stack of envelopes next to him.
"In the past few days, I have carefully studied the living environment and actual situation of each hotel, and found some problems that I think need to be solved and improved."
"For confidentiality reasons, I personally put these questions in the material bag of each hotel, and no other person knows."
"I will send the materials to you now on the spot."
"As for whether to change it or not, and to what extent it should be changed, it's your business. I won't make any forced demands."
“But the service quality and accommodation effect must be improved!”
Upon hearing this, the faces of everyone present suddenly turned red and black.
Not only because Chen Jianhai was rude, but also because every hotel does have its own shortcomings.
No one dares to say that their hotel is monolithic.
But having an outsider point out problems in my hotel makes me feel unhappy.
Chen Jianhai didn't bother to care about these people's mood.
"There is still a little more than a week left before the association comprehensively promotes publicity work and formulates a national reservation system,"
Chen Jianhai's expression was rare and serious.
"We will usher in the first wave of tourists in half a month at the latest."
"If we can successfully seize this opportunity, this boom will boost our peak season tourist business and significantly increase the overall occupancy rate and turnover of major hotels."
"If we fail..."
Chen Jianhai paused, with a murderous look in his eyes.
"First of all, I don't allow failure."
"Secondly, in order to better track the quality and comfort of customers in real time, I asked the design department and technical department of the association to set up separate scoring intentions for each hotel in the package. The scoring and evaluation will be fully open and transparent.
On the website.”
"All good and bad reviews are clearly stated on the front page, and you can tell whether they are good or bad at a glance. No one can even think about deleting negative reviews or changing the ratings in the backend of the association."
Chen Jianhai pulled a straight face and said in a calm tone:
“Doesn’t the association conduct member hotel assessments at the end of every year??”
"This year we will not deal with the fictitious ones, but will conduct actual assessments directly. The assessment criteria will be the public reviews and ratings from customers!"
"Those with ratings and favorable reviews below 85 will be included in the wait-and-see range and will be inspected for half a year. If you pass the assessment period, you can continue to stay in the association."
"If the rating and praise rate are lower than 80, you will voluntarily withdraw from the membership and have your stars reduced. Don't waste the association's resources."
When they heard the word "reaching for the stars", everyone present immediately exploded!
"Wait a minute!" An irritable old man interrupted Chen Jianhai, "The association has clear standards and procedures for assessment and evaluation. Who are you to quit the membership just because you told us to quit?!"
"How big will you be?!"
"Who do you think you are?"
"that is!
"
"Lao Wan, please stop pretending to be dead and speak out!
"
…
The people who had been suppressing finally found an opportunity to yell and yelled one sentence after another.
Chen Jianhai said indifferently: "What? I usually brag that my hotel is the best in the world, but now I'm afraid of the real rating and evaluation??"
"Don't change the subject..." A grumpy old man said unceremoniously: "What everyone is questioning is that you changed the assessment standards without everyone's consent!"
Chen Jianhai looked as if he had heard a joke and asked, "Is there any difference between the two?"
Everyone choked again.
"You have chosen me as the president." Chen Jianhai glanced at everyone and said expressionlessly, "The rules I mentioned are naturally the rules of the association."
"If you don't like me, you can throw me in now. I'm happy to have to take care of this mess!"
"Everyone, please stop talking!" Wan Rong saw Chen Jianhai looking like he was about to break up, and quickly came out to calm the atmosphere.
"Lao Wan, are you going to attack him?" an irritable old man shouted angrily in a rough voice.
"If I'm not facing him, why should I be facing you!" Wan Rong replied directly in one sentence.
"Every one scolds you more cruelly than the next, and each one is more scheming! If you can figure out a way to solve the association's affairs now, I will support you immediately!"
Wanrong’s teeth were bitten and itched,
These old guys usually just mess around and curse people, but now at such a critical time, they are all competing with each other like big bullies.
Everyone saw that Wan Rong was so anxious that no one said a word.
"President Chen is right!"
“The association’s assessment system over the years has been too superficial, mechanized and formulaic.”
"Since we display the brand of a five-star hotel, we must afford the services of a five-star hotel and win the evaluation of a five-star hotel!"
"Those who fail to meet the requirements are not qualified to call themselves a five-star hotel."
"Anyone who disagrees with Chairman Chen can withdraw from the membership now without waiting for an online review!"
Wan Rong stared angrily, and the scene fell silent for an instant.
A few of them screamed happily just now, but now they are silent.
"If no one comes out to withdraw from the meeting, then we will continue to follow Chairman Chen's arrangements!" Wan Rong said angrily.
Everyone present fell silent.
Chen Jianhai glanced at everyone and saw that no one stood up to object, so he said directly:
"If everyone has no objections, then I will continue to participate in the exclusive interview with China Radio and Television Station as the president of the association this Saturday, and all other arrangements will remain as usual."
"The meeting is dismissed!"
Hearing these two words, everyone here held their breath and left with their respective material bags.
In the end, only Chen Jianhai and Wan Rong were left.
"Huh...it's not easy!"
Chen Jianhai let out a breath, and his tense body finally relaxed.
No wonder so many people quit their jobs because of interpersonal relationships.
Dealing with these big bullies every day, it's like going to war every time you go to work. If you don't show off, others will bully you. Who can stand it?!
I still have some confidence, and I have the capital and strength to follow my opponent's lead.
If it were an amateur with no background sitting here, he would be crushed to death by these people.
Seeing Chen Jianhai exhaling secretly, Wan Rong helplessly shook his head.
"I didn't expect that our Wanrong Hotel would be here."
With that said, Wan Rong opened the information bag without anyone noticing and read it in front of Chen Jianhai.
Chen Jianhai smiled awkwardly.
The shortcomings of each hotel are analyzed by him based on the "Nanjiang Five-Star Hotel Illustrated Book", which is of great reference value.
The shortcoming of Wanrong Hotel is very simple, insufficient shuttle bus.
It usually happens that customers can't call for a taxi for a long time, and there is no taxi to pick them up, so the waiting time is very long.
Although this is not a big deal, it affects the hotel experience quite a bit and many guests have to spend at least 20 minutes walking from their rooms to the outdoor swimming pool.
Wan Rong looked at the contents of the material, smiled with an unnatural expression on his face, and then stuffed the material back into the document bag, packed it, and held it in his hand.
"President Chen is really observant and thoughtful."
"I would like to ask curiously, President Chen can find the shortcomings of our hotel, but what are the shortcomings of Lang Ai Hotel?"
Chen Jianhai said honestly: "Boss, it's almost."
……What?
Wan Rong seemed not to hear clearly what the other party said, so he asked again.
Chen Jianhai originally didn't want to talk to the other party, but at least he already knew the other party's shortcomings. It would be too stingy for him not to say anything.
At the moment, Chen Jianhai could only suppress his shame and said awkwardly:
"Boss can't..."
Wan Rong looked at each other in astonishment.
"President Chen, you are so humble!"
"If you can't do it, then we old guys can't do it!"
Chen Jianhai's smile was awkward and bitter.
It’s not like he’s being self-effacing...!
This shortcoming was not summed up by him, but by that crappy "Nanjiang Five-Star Hotel Illustrated Book".
There is only one comment on Langai Hotel and Jasmine Hotel: the boss is not good...
It’s day!
Now that Chen Jianhai thought of those four words, he felt so anxious that he wanted to tear up the book.
That system thief is definitely biased against himself!
Why can't I do it myself?
Seeing Chen Jianhai's sad, angry and depressed look, Wan Rong thought he was in a bad mood because of the revolt from the hotel owners just now.
He immediately opened his mouth to console and said:
"Boss Chen, you have only been in the club for a short time and your contact time with them is short."
"Although they are usually scolding and bad-tempered, they are actually very nice people. They just can't keep their old faces for the time being and are willing to choke on a few words."
"When your measures work, they will naturally admire your strength and sincerely support you."
Chen Jianhai smiled bitterly and said, "It's up to you whether you support or not, I'm afraid I won't be able to hold back and start scolding them on the table together."
Wan Rong laughed and said: "If you need to scold me, scold me. Some people's emotions are brought out by drinking, and some are brought out by scolding."
"Maybe if you scold me a few times next time, everyone will accept it."
Chen Jianhai: Haha, I believed your ghost.
In today's posture, if he even curses, those elders and brothers will be like a volcano erupting, and the spittle will drown him.
Let’s convince others with virtue!
…
After seeing Wan Rong off, Chen Jianhai turned around and walked towards the president's office.
Du Fengyi is waiting at the door with a folder.
"How's the car going?" Chen Jianhai asked.
"President, here are the vehicle conditions and car rental price lists of three car companies: Quanta, Anyun, and Zilong. Please take a look."
Du Fengyi handed the folder in her hand to Chen Jianhai.
Chen Jianhai opened the file and saw the densely packed tables and comparisons of various configurations. Prices and vehicle conditions ranged from high to low, and each had its own strengths and weaknesses.
"Which one do you think is better?" Chen Jianhai frowned and asked.
Du Fengyi's eyelids trembled.
He carefully glanced at Chen Jianhai's expression, trying to tell whether the other party was testing or really wanted to hear his opinion.
But Chen Jianhai had a serious look on his face from the moment he walked in, and it was impossible to tell what he was thinking.
In desperation, Du Fengyi could only bite the bullet and said truthfully:
"President, I think Zilong Car Company is more cost-effective..."
"Okay!" Chen Jianhai directly handed the folder back to Du Fengyi and said, "Then Zilong Company."