Tan Zixing rubbed his hair fiercely at this moment, almost losing his breath, and said:
"Lin Mo, what did you say? This joke is not easy to make!"
"We are meeting now to discuss this patient's problem!"
Tan Zixing's balls hurt, and his whole body ached a little.
Good guy, he received a report call from the patient's family members, and he came here personally to solve the problem. He not only helped the patients solve their complaints, but also helped the clinical doctors mediate the conflicts with the patients.
Is it easy for him?
After arriving at the emergency department, everyone was called to ask about the situation!
As a result, during the questioning process, the patient's family members brought fruit baskets and banners.
So, are we lonely?
Did Yan Haihan and Guo Haoran deliberately arrange this TN scene and let themselves come to watch the show?
The attending physician named Lin Mo smiled bitterly and said, "Director Guo, of course I don't dare to joke."
"Now the patient's family is waiting outside, and they have also sent fruit baskets to other doctors and nurses in the emergency department. I just said that I have to thank you in person."
When Qin Zixing heard this, the corners of his mouth continued to twitch, and he patted the table gently and asked, "Director Guo, Director Yan, what's going on with you?"
"Are you asking me to resolve the complaint today? Or are you asking me to watch you collect the banner?"
At the same time, he signaled to the people in his office to stop writing and stop working in vain.
What the hell, everyone is not idle, they all have their own affairs and responsibilities. To put it bluntly, my complaints office is responsible for the complaints of the whole hospital, so I don’t have so much time to joke with you here.
And this scene is really not good to watch.
"Director Qin, I'm sorry."
"Director Guo and I don't know the situation, so let's go out and take a look."
"Actually, I didn't even know I was being complained before you called me." Yan Haihan stood up immediately and said proactively.
This incident originated from the orthopedics department and happened in the emergency department. Although Qin Zixing and the others felt that whichever department it happened in, the relevant departments were responsible, so they called Guo Haoran in, but as human beings, we can't be so shameless.
Qin Zixing has his own perspective, and Yan Haihan also has his own perspective.
I just feel that this family member may be a little confused. They want to report something as soon as it comes out, and then send fruit baskets and pennants...
And in this gap, Luo Yun finally had time to secretly check his mobile phone. After all, he called Zhou Cheng over, and he didn't worry so he just left him to Liang Xueya and ignored him.
But after seeing the information, Luo Yun's expression immediately changed.
After thinking for a moment, he lowered his voice and said, "Director Yan, I may know what's going on."
After hearing Luo Yun's words, everyone immediately turned their eyes over.
Yan Haihan tilted his head and blinked, with a puzzled expression: "Do you know the situation?"
"What do you know?"
"Well! I understand the situation, but it's hard to say now. Let's wait until we go out to see the patient and resolve the complaint first, and then we can discuss it in detail."
"How is the dislocation on the patient's side? That's the purpose of our meeting today. Director Yan."
Luo Yun had no choice but to take over the conversation, but at the same time he had to hide it.
This young man Zhou Cheng is so courageous that he dares to go to other groups to show off his power and interfere with patients in other treatment groups without the instructions of Cai Dongfan and Luo Yun.
He can only cover it up first, wait until he sees the results, and then slowly make a conclusion...
When Yan Haihan, Guo Haoran and Qin Zixing heard this, they did not pursue Luo Yun's problem of leaving half of what he said to make them confused. Luo Yun was right, the patient was the root of the matter.
If it's handled well over there, everything else will be easy to talk about later.
If there is a problem there, then today's matter will have to continue, or it may even reach a higher level.
Yan Haihan and his party hurried out of the door, and then they saw the family members of Sheng Kaimei. Sure enough, they were chatting and laughing with other doctors in the emergency department. They had several banners under their arms, and they kept smiling and showing off their food to everyone.
Nice fruit compote.
At the same time, while still scanning, he happened to see Yan Haihan and others. He immediately turned around and walked over. Then he held up the banner very respectfully and said, "Fellow doctors, you have worked hard. Thank you, thank you!"
"Thank you so much. Thank you for putting so much thought into my wife's affairs."
"I feel very guilty in my heart now. It was me who made trouble unreasonably. I'm sorry for you!" He apologized and handed over the banner.
Let everyone see it inexplicably!
If he had such a good temper and was so easy to talk to before, there would definitely be no complaints today.
Yan Haihan and Guo Haoran did not dare to take over the banner.
Zheng Guowei immediately glanced at Liang Xueya and waved to him. Liang Xueya walked over immediately, and then whispered proactively: "Director Guo, Director Zheng."
"Not long ago, while I was communicating with Sheng Kaimei's family members, Sheng Kaimei walked out of the operating room wearing a forearm sling for some unknown reason."
"Then she took the initiative to thank me, which confused me and her husband, who was quarreling with me."
"I found out after asking. Sheng Kaimei said that an orthopedic doctor had already done a reset for her. I took a look and found that the square shoulder deformity had disappeared. The patient went to the imaging department for an examination alone."
"I found out that my husband had a conflict with the department, so I insisted on going alone and asked my husband to apologize to the doctors in the department."
"This is what happened."
Guo Haoran understood Liang Xueya's explanation, which was not too clear, and asked hurriedly: "Then you didn't ask, who is that orthopedic surgeon?"
"You just let an unknown person go to the operation room?"
Liang Xueya usually only followed Zheng Guowei, but was still very afraid of senior directors like Guo Haoran. He explained in a low voice: "The patient's family was very emotional at the time, and I was trying to calm his emotions. Otherwise, I was afraid that he would cause trouble."
Lin Mo also nodded and added: "What Xiaoliang said is true. The family almost demolished the emergency department just now. They made all kinds of excuses and insisted on requiring orthopedic doctors to come. Xiaoliang has been dealing with patients..."
Guo Haoran felt that he couldn't explain clearly, so he turned to look at Yan Haihan.
"Director Yan, who is this from your orthopedics department?"
I found that Yan Haihan was even more confused than himself at the moment.
He looked at Luo Yun, because when he left the conference room, Luo Yun said that he might know what was going on.
Others naturally followed Yan Haihan's gaze and looked at Luo Yun: "Is it Director Cai?"
Luo Yun knew that he could no longer hide it, so he said, "No, it's not Director Cai."
Then he took a step back and said in a lower voice: "Director Yan, I guess it's Zhou Cheng. He is the only one free to come to the emergency department at the moment."
When Yan Haihan heard the words "Zhou Cheng", his face was instantly filled with panic: "How dare he use this kind of method to restore irreversible joint dislocation?"
"Hmm!" Luo Yun heard Yan Haihan's words getting worse and worse, and immediately tightened his voice to remind him.
Director Yan, you are the director of the Department of Orthopedics. Now we are in the ward of the emergency department, and there are people from the Complaints Office of the Medical Department next to us. As the director, you should protect your brothers instead of adding insult to injury.
So Luo Yun then reminded: "Director Yan, didn't we discuss it just now? This operation and surgery is a Class I surgery stipulated in a document issued by the National Health Commission."
"Authorization for first-level surgery can be granted by the chief physician or deputy chief physician. In emergency situations, it can be granted by the attending physician. We have submitted an application form for surgical authority to the medical department and it has been approved."
"We just came to the conclusion that residents can perform Level I surgeries and procedures."
As he spoke, he kept reminding Yan Haihan not to talk nonsense, otherwise, there is still a person with the title of resident physician standing here. Although he is a doctor, he is still only a resident physician.
According to your theory, he should have been beheaded first and exposed to the public.
"What we need to pay special attention to now is the patient's recovery status and the review films. The patient's family is still waiting for us." Luo Yun continued to remind in a low voice.
When Luo Yun was speaking, Pang Dingkun's face looked uncertain for a while. Luo Yun's words were obviously a blow to him.
But he couldn't help it. It was indeed because of him that Luo Yundu was called off the stage today...
It's not that Luo Yun wanted to connotate Pang Dingkun deliberately, but Luo Yun really could only say this in order to punish others without blaming others.
Otherwise, with Yan Haihan's temper, no matter how things are done at Zhou Cheng's place, he will definitely be forced to do it in public later.
Seeing that the doctors didn't reply, the patient continued a little embarrassedly: "Director Yan, Director Guo, I know there was something wrong with what I did before, but aren't I also worried about my wife's condition?"
"I hope you guys can be considerate."
My wife's dislocation has healed, and he is still quite polite when he speaks.
Only then did Yan Haihan take the initiative to confront him and said: "We are doctors, and it is our duty to treat illnesses and save people. We dare not accept the banner. Our hospital has express regulations not to accept anything from patients."
"Whether it's money or not, the director of our hospital's complaint office is here. You can't let me make mistakes."
"Let's take a look at the patient's review film first."
Naturally, Yan Haihan refused to accept the banner he sent. As for whether these words made him psychologically stimulated, he felt that Yan Haihan was unwilling to forgive him, but Yan Haihan didn't care so much.
When he complained before, he never thought about these worldly things.
From the beginning to the end, there was no problem with the orthopedic treatment. He was the one who complained in the first place and caused trouble.
Guo Haoran and others next to him could tell that Yan Haihan's words had a different meaning.
Both the hospital and the Health Commission have expressly stipulated that doctors are not allowed to accept bribes, but the banners that patients take the initiative to accept are not within the scope of bribery.
Of course, strictly speaking, this is what the patient paid for, so Yan Haihan deliberately stepped on this sensitive point. It makes sense, as some people are unwilling to accept the banner.
Soon, Blooming Plum came back from the Imaging Department.
Wearing a forearm sling, I saw my husband awkwardly holding a banner in front of a group of doctors, but no one took it away, so I took the initiative to step forward and bow:
"Thank you, doctor, it's all my fault."
"My husband was mainly worried about me, so he did something wrong in a panic. Thank you so much for not caring about our mistakes and giving me treatment."
Patients actually don't know that as long as they receive the first diagnosis in the hospital, they must be responsible to the end.
This responsibility, whether it is treatment or transfer, must be taken to the end. The treatment must be treated to the point where the patient can be discharged. Transfer requires that the patient has completed the transfer procedures, has a receiving hospital and has been hospitalized, then the responsibility is considered to be over.
Otherwise, the process of transferring patients to another hospital would be strictly traceable, which would be extremely troublesome.
Upon hearing this, Luo Yun stepped forward and said, "Well, you still can't feel this hand yet? Director Yan and Guo, I, and I may have to do a physical examination on you. Can you go to the operating room more easily?"
There are four signs of joint dislocation.
One is the deformity of the affected limb, which can be determined by inspection.
The second is pain, even severe pain. This is the patient's primary feeling.
The third is limited activity due to pain, which needs to be determined through physical examination.
The third is that the plain radiograph shows that the humeral head is separated from the glenoid of the shoulder joint and is in an abnormal state. It is confirmed by the plain radiograph.
The signs of successful joint dislocation reduction are exactly the opposite of this.
The disappearance of pain is actually the most direct, and the patient himself feels competent. It is the easiest way to confirm that the reduction is successful.
But this does not apply now. In order to facilitate the reset, the patient was given a nerve block and anesthesia, so he no longer felt pain.
Therefore, it can only be determined through other three aspects.
1. The deformity of the affected limb disappears and is discovered through inspection, which is also determined by inspection.
Second, the recovery of passive range of motion means that under the intervention of external force, the shoulder joint can complete movements in all directions. The reason why active movement cannot be done is because of nerve block anesthesia.
After anesthesia, the feeling is so soft that you don't even know the existence of this part. How can you actively move it?
Third, the plain film showed that the joint structure was normal...
"Okay, okay!" Blooming Plum replied immediately.
If a doctor is willing to take the trouble to do more tests on her, she will naturally be very willing to accept it.
"..."
About ten minutes later, the patient and his family members bowed to everyone with gratitude.
Yan Haihan confronted the patient's family members and refused to accept the banners no matter what, and asked them to return the banners...
Luo Yun asked Pang Dingkun to write down the medical instructions that needed to be paid attention to in the emergency medical record book, which also gave him a chance to settle the matter completely.
Guo Haoran, Qin Zixing and others went about their own business after seeing the patient leave.
What they are concerned about is whether the patient is still causing trouble, whether the patient has been properly handled, whether they need to take responsibility or whether they will continue to be in troublesome entanglements.
So I am not interested in asking who is the person in the orthopedics department who did the reset? Did he get too involved and meddle in other people's business?
They only want the people in the orthopedics department to not make any low-level mistakes such as skipping operations, which affects them.
All other things are internal affairs of the Department of Orthopedics, and they are things that Yan Haihan should worry about. They are not interested in them.
They have determined before that there is nothing wrong with residents performing first-level surgeries. The most they can do is say that the superior physician is not present. If the superior physician is not present, then they have to ask why the superior physician is not present? This is
why?
…
After Guo Haoran and others left, Luo Yun took the initiative to find Yan Haihan and followed Yan Haihan in an unconventional manner.
Although Pang Dingkun was left to communicate with the patient's family, this matter was over for Luo Yun and Yan Haihan.
But Pang Dingkun's troubles haven't been resolved yet. He has to persuade the patient's family to cancel the complaint...
Complaints can be made over the phone, but to cancel the complaint, he and the complainant must go to the complaint office in person to make sure that the complainant has not been threatened, is willing, and has received relatively appropriate treatment.
This is to protect the interests of patients...
Seeing that there were fewer people around, Luo Yun took the initiative and said, "Director Yan, this incident is mainly my fault. I was the one who called Zhou Cheng to the emergency department."
"Otherwise, he won't have a chance to act recklessly, and I will call him later to severely criticize him."
"What do you mean by this? He is young and not sensible yet."
"Where can this patient get his turn?"
Hearing this, Yan Haihan glanced at Luo Yun casually, twitched his face, interrupted Luo Yun, and asked: "Luo Yun, what do you mean by these words, is there something in your words?"
Luo Yun immediately stopped talking and looked up at Yan Haihan, seeming to be thinking about the meaning of Yan Haihan's words.
Yan Haihan continued to walk forward and said, "You go and replace Cai Dongfan. It is inappropriate for our team to call him to the operating room."
"Besides, I also know about this matter. If it weren't for Zhou Cheng, he wouldn't be so kind. I'm not a fool, and I wouldn't be so unkind as to trouble Zhou Cheng."
"You don't have to go around in big circles to protect this kid."
After Yan Haihan finished speaking, he left, leaving Luo Yun dazed in place for a while.
Then he walked towards the operating room, but he was still thinking about how Yan Haihan would handle this matter. With Yan Haihan's temperament, he would definitely not let it go.
But there is no other way. The only one who can confront Yan Haihan is Cai Dongfan. It would be better to tell Director Cai about this matter.
There was still an emergency surgery, so Luo Yun sent Zhou Cheng a few more messages and beat him for a while, then returned to the operating room, replaced Cai Dongfan, so that Cai Dongfan could step down and continue the emergency brick-moving surgery...
…
The next day, I turned in my class early.
Luo Yun and Zhou Cheng were both a little anxiously waiting for the shift handover between the nurse on duty and the doctor on duty to end, and then what kind of tricks Yan Haihan would use.
But Yan Haihan didn't know if today was the surgery day for his team, so he immediately ended the shift: "There is nothing else to do today, the shift is over."
"Dong Qiansheng, you lead the ward rounds, I will take people directly to the operating room."
Naturally, Hu Ming and Cai Dongfan didn't want to say anything more, so they took their own people to check the ward.
However, when Cai Dongfan left the shift room, Yan Haihan patted Cai Dongfan on the shoulder and said, "Director Cai, thank you for what happened yesterday."
Cai Dongfan said: "It's a small matter, Director Yan. We are all in the same department and we should help each other. I can't say thank you."
Hu Ming yawned at the corner of his mouth. He obviously knew what Cai Dongfan and Yan Haihan were playing in riddles, but he didn't explain it. He just patted the stunned chief of his team and pushed him forward.
Yan Haihan took the people away and left the operating room.
Cai Dongfan conducted ward rounds as usual, and after completing the ward rounds, he called Luo Yun and Zhou Cheng to the director's office.
Du Yanjun and Zhang Zhengquan still went to grab the medicine cart every day, and the other went to the office to write medical records. Zhang Zhengquan, including Zhang Zhengquan, suddenly became full of enthusiasm.
After all, even though Zhang Zhengquan gave up his fight for a place to stay in the hospital, he still couldn't resist the overwhelming attention he received when Cai Dongfan personally performed emergency surgery yesterday in Zhou Cheng's absence.
Zhang Zhengquan felt that if he didn't be more proactive, he would really be sorry for paying so much attention to Cai Dongfan, so this morning, he arrived at the department at seven o'clock early.
Although Brother Zhou Cheng has been led into alleys many times, I have never seen Director Cai and Teacher Luo Yun teach him so attentively...
If Cai Dongfan and Luo Yun knew what Zhang Zhengquan was thinking at this moment, they might feel very sorry for the child.
——
In the director's office, Cai Dongfan placed his hands flat on the table with his fingers intertwined.
Then he looked at the two little ones, Luo Yun and Zhou Cheng, and said directly: "If anyone asks about what happened yesterday, just say that I was the one who reset it."
Luo Yun and Zhou Cheng pursed their lips and remained silent.
After finishing speaking, Cai Dongfan continued to say to Zhou Cheng: "Because I am the only one who has the free time to interfere with other groups of patients when I feel like it hurts. You two still owe me a little."
"People in the department, Yan Haihan and I both know who did it, and we are confident in our hearts. But we can only say this externally."
"Pang Dingkun is a doctor and a doctor in our hospital. We are all in the circle of the Eighth Hospital. We are still brothers in the trenches. Those who deserve to save some face should save some. You will benefit from it."
"But if you can take care of other people's face while getting benefits, it's a win-win situation."
Having said this, Cai Dongfan took his right hand off the interlocking fingers, knocked on the table, looked at Luo Yun, and said: "Yan Haihan is going to set up a general duty in the department for joint dislocation and fracture reduction."
"Luo Yun, what do you think of this matter?"
Luo Yun's eyes widened——
⊙﹏⊙?
"Ninety percent of all the performance of this general shift is under your personal control. The department only takes a symbolic 10%." Cai Dongfan continued to tap the table unhurriedly, like a devil,
Tempting Luo Yun.
_?
"Ah~? This~?"
Can I refuse this?
…
At the same time, in a certain operating room.
After hearing what her teacher said, a girl was so frightened that her face turned pale, and she stomped her feet back several steps!
Then, with a pale and aggrieved look on his face, he cast an aggrieved look at his teacher and muttered in a low voice: "Ah~?"