This night was destined to be uneventful, and Wu Hao basically didn't get much rest. Every once in a while, he would ask about relevant progress.
At 11 o'clock in the evening, the user of the third faulty mobile phone was finally found. Compared with the second person, this person seemed calmer and handed the phone directly to the personnel of the crisis public relations team.
When asked why he did not contact the after-sales service in time, he said that his mobile phone broke during a business trip. So he posted on Weibo angrily, and then he was busy with work and never went to the after-sales service. He just got home and was going to go to the after-sales service tomorrow.
Well, he was found at the door.
Although I don’t really believe this person’s words, as long as I get the phone, half of the work is done.
The most important thing for them at the moment is to send the phone back, and leave this person to the crisis public relations team to deal with it slowly.
After getting the mobile phone, the crisis public relations team immediately sent someone to return the mobile phone to Shenzhen City. Because it was already early in the morning, there were no flights to this city that day. They could only drive more than 200 kilometers to catch the flight in another city.
Take a regular flight to Yangcheng, then get off the plane and take the high-speed rail back to Shenzhen.
By the time Fang Zhiyuan and the others got the phone, it was already past five o'clock in the morning. Regardless of the tiredness of Fang Zhiyuan and the others, they quickly began to dismantle and analyze the phone. Compared with the previous two phones, this phone was just
It is relatively complete, so the disassembly work goes smoothly.
After receiving the news, Wu Hao's heart finally fell by the wayside, and he immediately prepared to seize the time to rest for the upcoming press conference.
At 10:30 in the morning, Wu Hao and Tao Zhengyang arrived at the hotel where the press conference was held by car, and were watched by a large group of people outside the hotel.
"Are these all reporters?" Wu Hao asked the staff around him who was leading them.
"There are some reporters, and most of the others are self-media and anchors and Internet celebrities who can't get in. They come to join in the fun." The staff around him quickly explained to him.
Haha, Wu Hao glanced at the people on both sides, and then walked quickly inside. Seeing this, Tao Zhengyang also quickened his pace to follow.
Arriving backstage, the two of them met up with Fang Zhiyuan and his fault investigation team who were already waiting here.
"Thank you for your hard work." Wu Hao held Fang Zhiyuan's hand and said.
Fang Zhiyuan smiled and shook his head and said: "I just stayed up for a few nights, nothing happened, just go back and catch up on some sleep."
Wu Hao smiled and said: "Okay, after this incident, I will grant you a few more days of leave. You can find an exclusive hotel to have a good rest for a few days. All expenses will be reimbursed by the company."
"Thank you, Mr. Wu!" Not only Fang Zhiyuan, but also several team members who came with Fang Zhiyuan this time were also excited.
Wu Hao waved his hand and said to him: "Are the results reliable?"
Fang Zhiyuan nodded and said seriously: "Don't worry, this is the unanimous result reached by our fault investigation team after careful analysis. It is absolutely reliable."
"I feel relieved about this." Wu Hao nodded.
At this time, Tao Zhengyang came over with a middle-aged man in his early forties: "Mr. Wu, let me introduce to you. This is Huang Zhizhong, the director of our R&D department, and the leader of the fault investigation team. He will introduce it to you in a moment.
The reporters introduced the relevant situation of these three faulty mobile phones, and your worker Fang (Fang Zhiyuan) added."
"No problem, I have admired Mr. Huang for a long time." Wu Hao smiled and shook hands.
Huang Zhizhong smiled at him and said: "No, your name, Mr. Wu, is the one I hear most."
Ha ha ha ha……
At the reminder of the press conference staff, Wu Hao and Tao Zhengyang tidied up their attire, and then walked into the press conference together.
As soon as he entered the venue, he saw a burst of flash lights flashing in front of his eyes, which was very dazzling. Resisting the discomfort, Wu Hao and the others calmly walked to their seats to prepare.
Immediately, the host announced: "Dear friends from the media, our press conference has officially begun. First, I would like to ask H, Mr. Tao Zhengyang, general manager of the mobile phone product division, to introduce the basic situation of this incident."
Because it was a press conference, the scene seemed quite serious. Upon seeing this, Tao Zhengyang immediately took out the speech he had prepared earlier in the morning and began to speak into the microphone.
Wu Hao, who was sitting next to him, was sitting upright, listening and sizing up the reporters in the audience.
According to his rough estimate, there were about a hundred journalists of various types at the scene. There were a row of long guns and cannons, including some official media and international media. It seemed that everyone was very concerned about this press conference.
"...This is the specific incident. Now we invite Huang Zhizhong, the leader of the fault investigation team for this incident and the director of our H Wei mobile phone R&D department, to announce the results of our fault investigation on these three mobile phones."
After speaking, Tao Zhengyang nodded towards Huang Zhizhong. Upon seeing this, Huang Zhizhong took out a report, then stood up and came to the large LCD screen on the side to preach to the media in the audience.
"Good morning, dear friends from the media. After this incident, the company attached great importance to it and instructed us to immediately initiate a fault investigation procedure.
After hearing the news, Mr. Fang Zhiyuan, the head of the battery technology R&D laboratory of Haoyu Technology, and Suixi team members, as well as staff and technicians from relevant authorities, established an incident failure investigation team to investigate the three incidents that occurred this time.
Investigate mobile phone security incidents.
During this investigation, we encountered a lot of troubles. First of all, time was very tight. Mr. Tao and Mr. Wu only gave us three days and required us to produce a complete and accurate fault report within three days.
.
Secondly, we encountered trouble when contacting these three users and finding these three faulty mobile phones. We..."
After introducing the entire process, Huang Zhizhong waved, and then had someone bring out three disassembled parts of three faulty mobile phones that were placed in glass display boxes.
"These are the three mobile phones that malfunctioned in this three incidents. Due to time constraints, we did not restore them after disassembly and research, but kept them in a disassembled state.
Everyone, please look at the big screen. What is displayed on the big screen is exactly the status when we found these three mobile phones. These are the screenshots of the Weibo account background posted by the owners of these three mobile phones, as well as the relevant ID cards and real photos.
In order to respect relevant laws and protect privacy, we have mosaicd the faces and ID number names of these three people.
This is the relevant certification document we asked the local public security department to issue, and this is a copy of the relevant confession."
After showing these to the reporters, Huang Zhizhong said seriously to the media reporters in the audience: "I can responsibly tell you here that these three mobile phones..."
