Su Yun folded her arms and turned around, her expression becoming serious.
Gu Jinnian looked at He Qiang, who thought he needed to avoid him.
"I……"
"No, Director He, just listen here. You will know it soon." Gu Jinnian interrupted He Qiang's words, turned around and looked at Su Yun and said word by word, "A customer said that in the beef jerky we just distributed
Cigarette butts and hair were found inside..."
"What?"
"What?"
Su Yun and He Qiang asked in surprise at the same time, and He Qiang's face turned pale. "How... how is it possible? How is it possible?"
If the company's products have quality problems, he, the director of the production workshop, must bear the first responsibility. He has just come to work here not long ago. When he came, he swore to thank He Wanmin for finding this opportunity for him, saying that he would definitely
I will work hard to repay He Wanmin's trust...
How long has it been...how long has it been...that something happened?
"Mr. Su..."
He Qiang looked at Su Yun and was about to cry.
To be honest, Su Yun is also very annoyed now, but she can still control her emotions, not as exaggerated as He Qiang. She thought for a while with a sullen face, her red lips slightly opened and said, "Go ahead, there will be a meeting in all management conference rooms in ten minutes."
!”
After that, she added, "You contact the customer personally, and we will refund the full amount of the goods that have been sent to them. All losses incurred during this period will be borne by Yunji."
"Yes, Mr. Su."
Gu Jinnian agreed and turned around to go to work. Su Yun glanced at Liu Meizhu and left for the conference room.
The products they produce are unclean, which is a fatal blow to food companies! It only takes a few times to completely destroy the reputation she has worked so hard to build over the past few years.
This is something Su Yun will never allow to happen.
"Director He will sort out the worker's work list for the past few days. It will be needed for the meeting."
"Okay, okay Mr. Su. I'm going to do it now."
Su Yun returned to the office, reached out and pinched her eyebrows, her temples were throbbing with pain.
What are these things?
"Aunt..."
Xu Wanhao walked in from the outside, and his face that usually had a smile on his face changed to a rare serious expression. "The conference room is ready. Shall we go over now?"
"Um……"
Su Yun put down the hand holding her eyebrows and said, "Have you written down the customer's feedback form?"
"I got it from the after-sales department." Xu Wanhao handed the record in his hand to Su Yun. Su Yun took it and looked at it carefully. It recorded the customer's reaction in detail.
When they were unpacking, one of the employees planned to buy some to send home to relatives, but when he took the things out, he found cigarette butts in the bag...
Another employee also found hair in one of the bags in another box...
Without saying anything, the customer immediately contacted Yunji’s dedicated after-sales service.
Yes, Su Yun has set up an after-sales department, which is responsible for tracking a series of situations after the products leave the manufacturer. I have to say that the after-sales department she set up is very effective. There are usually professional people to collect statistics, so that they can quickly and directly
Understand the needs of customers.
And in special times, such as now, they can also quickly collect customers' opinions and needs.
Su Yun flipped through the notes in her hand, which were written very clearly. She found that she had clearly remembered the passage of the cigarette butt and the hair, as well as how long the cigarette butt was and how long the hair was.
Su Yun looked at the throbbing pain in her head.
She closed the book and probably already had a number in mind.
The meeting also started.
The conference room here is in the administrative building, which is downstairs from Su Yun's office. The conference room downstairs can accommodate thirty people for a meeting at the same time, which is considered a relatively large conference room.
Su Yun closed her book and went downstairs with Xu Wanhao. Xu Wanhao followed her with a serious face, concentrating on thinking about the solution to the matter before him.
The huge conference room was already full of people.
Before Su Yun came in, they were all whispering to the people next to them, seeming to be discussing a solution. When Su Yun opened the door, those people immediately sat up straight and looked ahead without saying a word.
She didn't pay attention to them either.
After looking around and Gu Jinnian hadn't come yet, she walked to her place and sat down.
There are two seats next to her, one is occupied by Xu Wanhao, who is the secretary, and the other is occupied by Gu Jinnian, who has been promoted to the company's financial general manager.
After Su Yun sat down, Xu Wanhao also sat down in his seat.
He put his hand on the table.
"Okay, let each department explain the situation this time!"
Su Yun's tone was calm, making it hard to tell whether she was angry or not.
But the heads of various departments sitting below, especially the leaders of the production department and the quality inspection department, were simply sitting on pins and needles.
He Qiang wiped the sweat from his forehead and stood up majestically.
"Su...Su...Mr. Su..."
He was holding the work list that Su Yun had just asked him to compile in his hands, and his hands were trembling visibly.
Su Yun glanced at Xu Wanhao, who took the list and handed it to her. She lowered her head and slowly flipped through the list of workers in the past few days in her hand, signaling to the people in the quality inspection department to talk first.
How did food with such quality issues pass the final hurdle and be sold outside?
Qiu Fangjun, the director of the quality inspection department, suddenly changed his face.
"Su...Mr. Su..." He stood up in a hurry, almost knocking over the stool behind him. It could be seen that his nervousness was no less than that of He Qiang in the production department.
"Mr. Su... our quality inspection department really checked each package and confirmed that there are no quality problems before packing them and sending them away."
Qiu Fangjun also wanted to cry.
He used to work in the quality inspection department of a state-owned factory, but later the factory failed to perform well and closed down. He came here through someone's introduction and applied for the job of head of the quality inspection department here.
Although it is a little far away from the city, Su Yun's salary and benefits are high, and the generous benefits offset the shortcomings of the slightly remote location of the food factory.
Focusing on the company's future development prospects, Qiu Fangjun devoted himself seriously to his work and expected to create a new world with his young boss in the future.
Who would have known that less than a month after he took office, the first batch of products that left his hands would have quality problems. Now the company is facing a large amount of compensation. If the compensation is borne by him...
Qiu Fangjun did not dare to think further.
Su Yun raised her head from her notebook and glanced at Qiu Fangjun, who was so nervous that she was about to cry. She frowned and said, "Manager Qiu, what's wrong with you?"
Qiu Fangjun, who was already thinking that he was going to lose everything:????
"Mr. Su???"
"I asked you to tell me about the situation in your department. You just need to tell the truth. I have no intention of asking your department to bear compensation."
Su Yun put down the pen in her hand and looked around.
"The same goes for you. If there is a problem now, it proves that there are loopholes in the management and operation of our company. The purpose of this meeting is to hope that everyone will tell the truth about how each department is operating this time."