Customers who were originally looking at the "Little Cormorant" washing machine in the department store, or were hesitating between the two washing machines, quickly went to buy the "Wenjun Industrial" washing machine after watching the customer rolling around.
I bought a "Little Cormorant" washing machine but I didn't have time to take it away, so I quickly returned it and bought a "Wenjun Industrial" washing machine instead.
The department store did not dare to neglect, and called people to come to the door to recover the original price of the washing machines sold, comfort the injured customers, and call the "Little Cormorant" washing machine factory.
When such a major incident occurs, department stores usually put them on the blacklist and no longer sell any of the factory's products. However, "Little Cormorant" is a large local factory and cannot do too much.
The director of the "Little Cormorant" washing machine factory was shocked when he received a call from the department store. His first reaction was to call Kong Yuzhen.
When Kong Yuzhen heard this, he didn't say anything for a long time.
At that time, he sent people to the department store in Zhu City, trying to find a way to cause an accident to Li Wenjun's washing machine so that Li Wenjun's washing machine would be unsaleable. Unexpectedly, Li Wenjun designed a safety device, and his attempt was thwarted. It was theirs.
The washing machine worked perfectly according to his plan when something unexpected happened.
No need to ask, Li Wenjun must have tampered with a certain component, but did not indicate it on the drawing, so that the control panel made with ordinary components according to the drawing does not have this safety design.
This was definitely done deliberately by Li Wenjun, a naked satire and revenge on him.
The key is that he himself sent the drawings to his door to "learn from". No matter how angry he was, it was impossible to question Li Wenjun why he used the drawings to dig such a big hole for him.
Kong Yuzhen clenched his fists, tried hard to suppress his anger, and ordered the factory director on the phone: "Recover the original price of all the washing machines produced this time."
The factory director sighed and said, "This is definitely required. The injured customer must pay compensation, otherwise she will file a lawsuit."
He couldn't say it directly. Compensation was a trivial matter. The reputation "Little Cormorant" had accumulated over the past few years was completely destroyed. In fact, he did not dare to copy the panel casually at that time because he was afraid of such a situation happening.
Kong Yuzhen said: "You go and talk about it. How much compensation you want, as long as it is not too excessive, then we will pay it to her."
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The factory director had no choice but to go to the hospital with fruits and nutritional supplements to talk to the customer.
The customer was so excited that he cried and cursed: "I gave up the washing machine of 'Wenjun Industrial' and bought the washing machine of 'Little Cormorant' because I saw that 'Little Cormorant' was from an old factory. Who knew you would actually do this?"
Producing such a dangerous product. It killed my most beloved cat and almost killed me. The cost of medical expenses, mental damages, and compensation for the cat would cost more than a thousand yuan!"
The factory director took a breath: "Comrade, don't go too far. This washing machine only costs three hundred and eighty yuan. You actually want a thousand yuan in compensation. Isn't this just a rip-off?"
When the customer heard this, he became even more excited and shouted: "Can the physical and mental damage caused to me be measured by money? If I knew that the 'Little Cormorant' was this kind of thing, I wouldn't buy it if I paid 380 yuan!
"
The factory director was also very angry and said, "We can't pay for this much money."
The customer slapped the table with his uninjured hand: "Then you are seeking money and killing people. I will definitely file a complaint. I don't believe it. Working people have no place to reason."
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When the factory director came back from the hospital, he was very frustrated and called Kong Yuzhen again: "Boss, we can't reach an agreement. The other party wants us to pay a thousand yuan. I didn't agree."
Kong Yuzhen couldn't help but frown: "You are right, I definitely cannot agree to this kind of request."
It's not that they can't afford the money. It's just that once they open their mouth, others will think that the little cormorant is weak and easy to bully. Whenever something happens in the future, these people will open their mouths like a lion.
The factory director said: "What should I do? I can't convince her. That female customer is like a shrew and can't reason at all."
"I'll come back in person," Kong Yuzhen said.
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So Kong Yuzhen rushed back to Sushi from Cha County and went to the hospital to visit the customer in person.
Over and over again, customers always say the same thing: "If I don't have a thousand dollars, I will sue."
Kong Yuzhen calmly took out the instructions for "Little Cormorant", opened it and threw it on the aunt's lap: "Lesbian, I advise you not to make trouble. The operating procedures state that you cannot open the lid before the washing machine stops running.
.In the final analysis, you did not read the instructions and acted illegally. We come to you to discuss compensation, which is based on the conscience of a regular large manufacturer. In fact, we can also sue you without compensating a penny.
Malicious illegal operation and extortion. If the amount exceeds 1,000 yuan, you can be imprisoned for life. Comrade, you should think carefully about whether it is worth it for a washing machine."
When the female customer heard this, her arrogance immediately dropped by three points.
In fact, the salesperson warned her repeatedly when she bought this washing machine that the lid must not be opened while the drying process was still running. It was her impatience and the naughty cat that caused the accident. It must be said that it is entirely the manufacturer's responsibility.
It's indeed a bit of a shame.
Kong Yuzhen added: "I bought a light bulb and did not turn off the switch when installing it, which resulted in an electric shock. I bought a kite and went out to fly it when it was raining and thundering. I was struck to death by lightning. Do you also need to find the manufacturer of the light bulb and the kite manufacturer?
Trouble."
The female customer was originally wronged, but now she met a powerful character like Kong Yuzhen, so naturally she couldn't explain it.
She could only tremble: "Then you don't want to pay a penny, so you let me get hurt in vain?"
Kong Yuzhen's mouth twitched and said: "Since I'm here to find you, I naturally want to compensate you. In addition to your medical expenses, I will compensate you a total of one hundred yuan. If you accept it, accept it. If you don't accept it, we will go to court to litigate."
"
In fact, what he said can only scare such an old lady. The factory definitely doesn’t want to go to court for this kind of thing, otherwise it would not be like telling all customers in the world that their products are not good, and if there is a problem, they will be punished and shut down.
stand up.
The female customer said angrily: "Okay, okay, a hundred dollars is a hundred dollars, I'm in trouble."
Kong Yuzhen took out a statement and asked the female customer to sign it. It said that after detailed discussions, the "Little Cormorant" washing machine factory and the customer reached an agreement on the injuries caused by illegal operation of the washing machine. In addition to the resulting medical expenses and
The "Little Cormorant" washing machine factory no longer has to pay any compensation to the customer. The customer is not allowed to make any remarks that are unfavorable to the "Little Cormorant" anywhere on this matter, let alone claim compensation again, otherwise "Little Cormorant"
"Cormorant" has reason to believe that the customer is committing extortion.
