"Haha, I was about to fly back to Beigang, and your call came, so I just changed my ticket... What on earth is going on? I just saw reporters outside." Zhao Qiang smiled and looked at the sofa next to the office.
Walking over, there was a girl wearing a beautician's uniform sitting there. When she saw Zhao Qiang coming, although she didn't know who Zhao Qiang was, seeing Zhao Shanbai's polite look, she quickly stood up and greeted him.
Zhao Qiang nodded indifferently, smiled and motioned for her to sit down.
"Zhuzi, tell Mr. Zhao the situation." Zhao Shanbai also sat down on the sofa and said to the beautician.
"Okay." Although both of them were named Zhao, Zhuzi also knew that Zhao Shanbai was talking about Zhao Qiang, so he started to tell Zhao Qiang: "At around ten o'clock this morning, a guest came, about thirty years old.
Years old, a little thin, she wanted to have a facial, and she chose the product advertised by Tangtang... I helped her do it, but I didn't expect that halfway through, she said her face was itchy, and I
I was afraid that she was allergic to the product, so I quickly washed it off for her... When I washed off the mask on her face, her face was already a little red and there were some small pimples... I was a little scared at the time, so I hurriedly washed it off.
Notified Mr. Zhao. Mr. Zhao immediately sent a car to take her to the hospital, but unexpectedly, the customer went into shock on the way to the hospital..."
Zhuzi looked very anxious. The customer had a problem in her hands. If something happened, I'm afraid she wouldn't be able to shirk responsibility. Zhao Qiang thought for a while and said comfortingly: "Don't be anxious first.
Let me ask you a few questions...are customers using the product Tangtang advertises?"
"Yes." Zhuzi nodded and said.
"Have other customers used this product before?" Zhao Qiang then asked.
"Yes, because this product is endorsed by the famous celebrity Miss Tang Tang. Many customers choose this product specifically when they come to our beauty service area... The results are very good, and they are all very satisfied." Zhuzi
Answered seriously.
"Are the products you made for this customer newly opened? Has anyone else used them?"
"It's not newly opened, it's been opened. I've had three customers and they all had no adverse reactions." Zhuzi thought for a while and replied.
"Then...is there anything wrong with your method?"
When Zhuzi heard Zhao Qiang's question, she immediately became even more anxious. Beauticians are generally not very old and have never experienced anything. She was afraid that the hotel would shift all the blame to herself, and she couldn't sit still.
He said anxiously: "Mr. Zhao, the technique I did for her is no different from what others do...I don't know why she suddenly behaved like this..."
"Don't worry, I don't mean to blame you, I just want to ask about the situation. Okay, it's none of your business. You can go out first." Zhao Qiang comforted you with a smile, and Zhuzi turned his head to look.
After glancing at Zhao Shanbai, the little girl stood up and walked out. Zhao Qiang smiled and asked Zhao Shanbai, "What do you think?"
"It's not clear yet. We have to wait for the hospital's inspection results and the health department's cosmetics test results." Zhao Shanbai said with a wry smile.
"Oh? Someone from the health department has already come? Have you taken the product for testing?" Zhao Qiang narrowed his eyes and asked. The customer only came at ten o'clock. It is now about three o'clock in the afternoon. How efficient is the work of the health department?
So soon?
"Yeah, is there a problem?" Zhao Shanbai hasn't figured out the key to the problem yet.
Zhao Qiang smiled noncommittally, and then asked: "Have you had any contact with the customer's husband? Can it be private?"
Zhao Shanbai shook his head and said worriedly: "I just talked with the customer's husband outside and wanted to invite him to come to the office to sit down and talk about private matters. But he didn't want to come up and called him a lot.
Relatives and friends came to help, and now reporters are here... Qiangzi, we must handle this matter well. It doesn't matter our hotel's reputation or even losing money. I can also compensate you for all your capital...
But if this matter becomes public, Miss Tang's reputation will be greatly affected!"
Zhao Qiang suddenly discovered that Zhao Shanbai had really changed and knew how to care about others. Zhao Qiang smiled and said: "Well, I know. Let's go to the hospital to see the patient first, and then talk to her husband.
Let’s see if we can keep it private. If they insist on getting entangled there, then we’ll think of other ways.”
Zhao Qiang thought about it and still felt that many things were not right. So he called Kaohsiung again.
Zhao Qiang and Zhao Shanbai immediately rushed to the Third People's Hospital of the provincial capital where the shocked customer was being treated. No matter what the reason was, the customer had an accident in his own hotel after all, so they should go and see it.
"Brilliant Hotel" wants to be built into a first-class full-service hotel in China and strive to look like "heaven on earth", so if something goes wrong at this time, it is natural to show a responsible look.
The two people had already called the beauty instructor who had been accompanying the customer, and knew that they were on the third floor. When they took the elevator up, they saw a young man waiting at the door. The young man shouted honestly:
"Mr. Zhao..."
"This is the security guard we hired. He is very practical in his work." Zhao Shanbai introduced.
"Thank you for your hard work." Zhao Qiang patted the young man on the shoulder and asked, "How is the customer's situation now?"
"I'm awake now." The young man nodded and said, "The doctor said it's not life-threatening."
"Let's go take a look!" Zhao Shanbai said with a smile. The little security guard quickly ran to the front to lead the way.
When she arrived at the hospital ward, the patient had already woken up. However, the red spots on her face caused by allergies had not subsided. Two beauty instructors from the beauty service area of "Brilliant Hotel" were comforting her and asking her forgiveness with a smile on their faces.
But her attitude has always been cold. Seeing Zhao Qiang and Zhao Shanbai come in, the two beauty instructors quickly stood up to greet them. The allergic customer turned her face to the other side, not wanting to see Zhao Qiang and Zhao Shanbai.
.
"How is the situation? What did the doctor say?" Zhao Shanbai asked one of the beauty instructors.
The girl wearing a professional suit with a round face whispered: "The doctor said it is not life-threatening. The allergies on the face will slowly subside after taking medicine."
"Did anyone tell you what caused the allergy?"
"They couldn't say it was right. They said there might be a repulsion between customers and the product..."
Zhao Shanbai nodded, smiled and walked to the hospital bed, walked to the customer, sat down, and said apologetically: "I am the general manager of 'Brilliant Hotel', Zhao Shanbai. I am really sorry for letting you
Such a problem occurs in our beauty service area. On behalf of 'Brilliant Hotel', I apologize to you. You can take a good rest here first. All medical expenses will be borne by our 'Brilliant Hotel'."
"Humph! You made me look like this, just pay some medical bills and it's all over?" The thin woman lying on the hospital bed shouted angrily. Because of her anger, the red spots on her face became more vivid, and Zhao Qiang quickly moved
Try not to look at her facial expression...it was ugly enough before, but now...it's indescribably ugly.
"Haha, of course not. Miss, please don't get excited. The health department is currently testing our cosmetics. If there is indeed a problem with our products, we are willing to compensate you." Zhao Shanbai didn't care about the other party's bad behavior.
attitude, still maintaining a smile.
"What? Do you still need a test? It's not your products that are faulty, is there something wrong with my face? It's not like I haven't done it in other beauty salons, or in a one-stop service salon like yours. It's been so many years.
Why is there no problem at all? Why did it happen just once at your place and it turned out like this?" The woman suddenly sat up from the bed, pointed at Zhao Shanbai and cursed.
"Haha, miss, we are waiting for the test results from the health department just to confirm whether it is our responsibility. If it is, we will never shirk our responsibility. Because the product you used has been used by other customers and has not been used by other customers.
There are no signs of allergies, so some issues must be clarified." Zhao Shanbai explained patiently. Zhao Qiang thought to himself, it's a good thing that he didn't come alone. If he had come alone, he would have been killed long ago.
This crazy bitch was so angry that she ran away. When did Zhao Shanbai's character become so good? Birds of a feather flock together, no wonder I have a very good relationship with him now...
"Hmph! The matter is very clear. I went to your hotel's beauty service area for a beauty treatment. There was something wrong with your product, which caused my allergies and caused me to go into shock. If you don't compensate me, I'm going to be taken to court and published in the newspapers.
!" The woman turned her head angrily, unwilling to look at Zhao Shanbai. However, this made Zhao Shanbai feel a lot more comfortable. Because of politeness, he had to face her face full of red spots, with a still expression.
There can't be any difference, it's really a bit too difficult to be a human being.
"Then...how does the lady want our hotel to compensate?" Zhao Qiang asked with a smile.
"Compensate me with one million!" the woman shouted.
"What? One million?" The beauty instructor next to him shouted in surprise, and then the expression on his face changed from surprise to full of anger. This clearly meant that he was trying to trick their hotel! Even he was always cheerful.
The little security guard had an angry look on his face at this time.
"One million, don't you think it's too much?" Zhao Qiang asked with a sneer.