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【137】Ten elements

Hu Meier's fuss made Gu Yu feel as big as a head. He even forgot how he got to the classroom.

But when he walked into the classroom with Hu Meier, the whole class's eyes were focused on the two of them, maybe because of the sudden appearance of the legendary figure who had never shown up, or maybe because of this beautiful Hu Meier.

Hu Meier felt a little uncomfortable under the scorching eyes of everyone. She glanced at Gu Yu nervously and said in a low voice: "Hey, why are they all looking at me like this? Do I have flowers on my face?"

Gu Yu rolled his eyes at her and said, "You don't have flowers on your face, but your face is prettier than flowers."

Hu Meier's pretty face blushed slightly, and she said coquettishly: "If you hate me, you know how to clean me up."

Gu Yu had long been immune to Hu Meier's coquettishness, and walked towards the classroom without even looking at it. However, other people in the classroom had never seen such a beautiful woman. At this moment, she showed such a charming look, and they were immediately taken aback.

There was a loud sound, and the sound of drool dripping on the table was like water dripping on stones by the stream, continuously.

They stared blankly at Hu Mei'er, who looked like a little girl, following closely behind Gu Yu, and they all speculated about who such a beauty whose beauty could only exist in the sky was, and what her relationship was with Gu Yu.

Lan Rui'er, on the other hand, was relatively calm. When she saw Gu Yu and Hu Mei'er walking towards her, she quickly moved to the side.

After Gu Yu and Hu Mei'er both sat down, Lan Rui'er leaned forward with a smile and whispered: "Brother Yu, why did you bring Mei'er with you? Don't you want to cause a disturbance?"

Gu Yu pursed his lips and said, "Do you think I want this girl to come with me because she is too bored at home?"

Lan Ruier chuckled, raised her eyebrows slightly, and said with a vulgar expression: "Didn't you get stopped by the guard when you came in? Those students saw such a beautiful girl and didn't come up to talk to her?"

Gu Yu smiled bitterly and said, "Don't mention it. When we first entered the school, a battle of the century broke out. Two gangs of people beat her to death for her."

Lan Ruier was slightly shocked and said, "Isn't that right? So cruel?"

Gu Yu pursed his lips and said, "That's not the case. This girl is just a beauty."

Hu Mei'er listened to the conversation between the two with her ears. When Gu Yu said this, her little mouth suddenly became high-pitched: "How can I? You obviously don't care about my business. You are making false accusations. What do they care about me when they fight!"

Gu Yu glared at Hu Meier: "You still have the nerve to say that you encouraged others to fight. If I hadn't waited for you to leave quickly, maybe those two groups would have fought like that."

Hu Meier was scolded by Gu Yu and immediately lowered her head with an aggrieved face.

When Gu Yu saw Hu Meier like this, he couldn't help but feel soft, and sighed and said: "Forget it, I can't blame you entirely for this. It's all because these guys have never seen the world, and they get so angry when they see a beautiful woman, ugh...

…Why can’t you just sit back and relax like my brother?”

"Puch..."

Hu Mei'er and Lan Rui'er couldn't help laughing.

Lan Rui'er tugged on Guyu's sleeve and whispered: "I've seen thick-skinned people before, but I've never seen anyone as thick-skinned as you. It's simply thicker than the corner of the city wall."

Gu Yu smiled disapprovingly: "Originally, you see, I face so many beauties every day, why am I not as excited as them? It's because they don't have enough concentration."

Hu Meier pursed her lips and muttered: "I'm sorry to say that, if you weren't a cultivator, I think you would be fascinated, so I wouldn't have to work so hard."

"Meier, what did you say?"

Hu Meier suddenly raised her head, smiled and shook her head and said: "Nothing, nothing, I said you have a firm mind, okay..."

Gu Yu chuckled and said: "Okay, listen carefully. I want to be a good student and become a pillar of society and the country."

Lan Ruier glanced at Gu Yu and said, "Tsk, what you say is better than what you sing. You didn't even bring a book, so you're still a student."

Gu Yu touched his nose and said with a smile: "This, haha, a mistake, purely a mistake, I forgot to bring it again. Well, Rui'er, isn't it you? Your book is my book, come and borrow it.

Brother, take a look."

Lan Rui'er protected her book, raised her neck and said, "No, good students bring their own books, so how can they ask others to borrow them. If you don't want to borrow it, I won't borrow it."

Gu Yu hugged Lan Rui'er's shoulders and said coquettishly: "Rui'er, Hao Rui'er, just follow me. Come on, let me take a look..."

Gu Yu's appearance made Lan Rui'er burst into laughter, and in the end she had to hand over the book "reluctantly".

After getting the book, Gu Yu sat upright, looking like a good student, and looked towards the audience, but it was better that he didn't look. When he looked at it, he suddenly broke out in cold sweat and his mouth went dry.

I saw that the eyes of the whole class were focused on their row, and everyone opened their mouths and looked at them as if they were looking at Western toys.

Several people who were close to Gu Yu even had obscene smiles, which made Gu Yu's back feel numb. And the teacher who had always been sanctimonious was actually looking at their row with an exaggerated expression at this moment.

Of course, the person she was looking at was not Gu Yu, but Hu Meier, who was as beautiful as a fairy next to Gu Yu.

"nnd, miscalculation, brother's reputation has been ruined in this life..." Gu Yu secretly cursed, touched his nose and said with a smile: "What are you looking at? Haven't you seen a handsome guy and a beautiful girl? I'm in class..."

"cut……"

Everyone sneered and turned their heads, but Dou Xi stared closely at Hu Meier next to Gu Yu, with many complicated emotions in his eyes, but then he turned around.

The teacher glanced at Hu Meier reluctantly, coughed slightly and said, "Students, what we are going to talk about today is how to improve productivity under the existing conditions through reasonable organization and allocation of human, financial, material and other factors.

level."

"In other words, how can we use the existing conditions at hand and use these conditions more rationally to improve productivity."

"I'm sorry, teacher, this chapter has already been discussed..." At this time, a man with glasses sitting in the front row quickly reminded him.

"Um, ah, have you talked about it before? Well, which chapter should we talk about today?" The teacher seemed to have not recovered from Hu Meier's flattery, and was still in a daze.

"Today we should talk about the ten elements of hotel management." The man with glasses reminded in a low voice.

"Um, haha, let's talk about the ten elements of hotel management today. May I ask the students, what are the ten elements of hotel management? What are the ten elements of hotel management?"

"Don't know? Don't you even know?"

"Then let's talk about the ten elements of hotel management today."



"Gu Yu, is this your teacher?" Hu Meier looked at the teacher who was acting like a monkey on the stage in surprise.

Gu Yu curled his lips and said, "No."

"It feels so stained. I don't even know what he is talking about."

Gu Yu glanced at Hu Mei'er faintly and thought to himself, it's not because you, a little goblin, are here, even this sanctimonious teacher is suffering from a disease. But he didn't dare to say that, he just smiled and said: "He is not in good condition today.

Bar."

Hu Meier sighed slightly and said: "This is the class you are taking. It is too boring. It is a shame that your parents spent so much money to send you to college."

Gu Yu smiled and said: "This, hehe, this is the situation. As for why, I don't know, hehe...hehe..."

The teacher was still talking nonstop on the podium, glancing at Hu Meier from time to time, as if hoping that Hu Meier would be attracted by his passionate speech.

But Hu Meier was not interested in listening to his lecture at all and yawned out of boredom.

The teacher suddenly stopped the lesson as if his self-esteem had been trampled, looked at Hu Meier faintly, and said, "My classmate, you look very dissatisfied with the lesson I taught. I wonder what your opinion is?"

Hu Mei'er was very uninterested in what the teacher said, so naturally she didn't have any insights. She faltered, but she couldn't explain why.

Hu Meier glanced at Gu Yu as if asking for help, hoping that Gu Yu would give him some fresh air.

But Gu Yu turned a blind eye to him as if nothing was wrong.

Hu Meier squealed, stamped her foot, pointed at Gu Yu and said, "I don't know, just ask him, he knows."

Gu Yu was shocked for a moment. This girl actually dragged him into the water. This was too unkind.

The teacher glanced directly at Gu Yu: "Then for this classmate, you can answer for her."

The eyes of the whole class also glanced at Gu Yu, and many of them had a joking look in their eyes.

The corner of Gu Yu's mouth twitched, this damn old guy is deliberately trying to make me lose face.

"Well, um, there are ten elements of hotel management, right? One purpose: customers are God, repeat customers. Two attitudes: attentiveness, smile. Three yields, three gentlenesses: give up seats, give way, give way to elevators; walk softly, speak softly, move softly

Light. Four Diligences: Diligence with eyes, diligence with words, diligence with feet, Diligence with hands. Five Cleanliness: Cleanliness of work clothes, personal cleanliness, cleanliness of linens, cleanness of service supplies, cleanliness of environment. Sixth Arrival: arrival of guests, arrival with smile, arrival with enthusiasm, welcome

Come, honorific, and service. The six are the same: foreign guests and domestic guests, strangers and regular customers, free time and busy time, inspection and non-inspection, and leadership presence and absence.

, the service is the same according to the attitude of the guests. Seven sounds: welcome, greeting, honorific, thank you, apology, reply, and see off guests. Eight services: standing service, smile service, active service, honorific service.

Flexible service, family service, sales service, tracking service. Nine standards: service should be standardized, appearance should be standardized, standing should be standardized, squatting posture should be standardized, gestures should be standardized, language should be standardized, guidance should be standardized, hospitality should be standardized, skills

Be standardized. Ten initiatives: take the initiative to greet and see off, take the initiative to say hello, take the initiative to guide guests, take the initiative to introduce the situation, take the initiative to serve guests, take the initiative to promote, take the initiative to take care of the elderly, weak, sick and disabled, take the initiative to carry luggage, take the initiative to press the elevator, take the initiative to solicit opinions from guests

.In a word, customers are God, and customers are our parents. We can starve ourselves, but we cannot starve our parents. We can also be beaten and scolded by our parents, but we cannot beat or scold our parents. What do our parents need?

, we will be satisfied. Even if we cannot be satisfied, we must find a way to satisfy him. In short, we must serve our parents more than our parents."

Gu Yu talked a lot without blushing and out of breath. After finishing speaking, he secretly breathed a sigh of relief. Fortunately, when he was working in Huayu Real Estate, he read a lot of management books and had already memorized this hotel management knowledge.

The melon is overripe.

Everyone was stunned by Gu Yu's wild bombardment. They only knew that Gu Yu talked a lot. As for what he said, they didn't understand a word. They only understood the last sentence.

Mom and Dad.

The teacher was stunned for a moment, then waved his hand and said, "Not bad, it seems you listened to my lecture carefully. Sit down."

Gu Yu smiled, nodded and sat down. He glanced at Hu Mei'er next to him hatefully and said, "You stinky girl, you dare to harm me. Fortunately, I was prepared in advance, otherwise I would have been tricked by you."

Hu Meier glanced at Gu Yu timidly and said, "It's precisely because I know you can definitely call me that I asked you to answer."

Gu Yu glared at Hu Meier fiercely and said, "You still have the nerve to say..."

Seeing Gu Yu's appearance, Hu Meier knew that she had made a mistake. She quickly lowered her head and said pitifully: "I'm sorry, I was wrong..."


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