Wang Sheng's face suddenly turned white. He had already received news that the head office Huayu Group would send people to the World Trade Center to conduct investigations in the next few days, and he was also instructed in advance by Jiang Tao, the general manager of the World Trade Center.
Pay close attention to the investigators sent by the World Trade Center and do a good job in reception.
In the past, Huayu Group has sent investigators, but before coming, they would contact the management of the World Trade Center, and then the management of the World Trade Center would come out to receive them in advance.
What Wang Sheng didn't expect was that this time Ye Feng and Bai Xin came without notifying the management of the World Trade Center in advance.
Ye Feng claimed in front of everyone that he was an investigator sent by the Huayu Group, so this identity would probably not be false, and he would not bother to question the authenticity of Ye Feng's identity. What made him uneasy was what happened today.
These things that happened obviously made Ye Feng feel very unhappy.
Wang Li listened to Ye Feng's eloquent words and wanted to sneer and ridicule a few words, but when she finally heard that Ye Feng was an investigator sent by the Huayu Group, her face was stunned, and her eyes were stunned but with a trace of
He looked at Ye Feng in panic.
She suddenly became confused and looked at her brother Wang Sheng for help, but Wang Sheng glared at her fiercely.
"The World Trade Center once had great glory, but later it was unable to retain customers. This is related to the change in the attitude of the World Trade Center from the management to the waiters. I ask all customers and friends to believe that Huayu Group will take concrete actions.
Improve this problem. When you come to shop, you not only enjoy the convenience and elegant environment brought by the World Trade Center as a high-end commercial building, but on the other hand, you are also entitled to enjoy the services you deserve. Here, I promise that this problem will be solved thoroughly
You can make any suggestions for improvement. I will carefully sort it out and summarize it." Ye Feng's sincere tone, coupled with the convincing aura he exuded, actually infected the onlookers in the field.
customer.
One after another, these customers spoke their minds.
Bai Xin had already taken out a notebook and jotted down some notes.
Based on the opinions of these customers, the biggest problems are the service attitude and personnel quality of the World Trade Center, as well as the laxity and inaction of the management. For example, sometimes customers return products due to quality problems, and sometimes they are criticized by waiters.
Unreasonable refusal, even if the management comes forward, there is no explanation, etc.
Ye Feng listened carefully to the sincere speeches of every customer in the venue, and felt more and more that the World Trade Center Tower only had this superficial problem, which was already extremely serious.
And these superficial problems are all caused internally, that is to say, there are serious problems within the management of the World Trade Center, and for now, he is probably not qualified to deal with these serious internal problems. In this case, he decided
The entire problem of the World Trade Center was uncovered layer by layer, from the outside to the inside.
"I have listened to your questions. I can hear that you have feelings for the World Trade Center and are happy to shop here. In this case, there is no reason why we cannot make the World Trade Center better and provide better humanized services.
." Ye Feng said sincerely, and then said, "Don't worry, Huayu Group will carefully consider the problems and suggestions you have reported and solve them as soon as possible. Next, if you should go shopping, go shopping, and if you should shop, go shopping.
.Thank you for coming.”
Those customers seemed very satisfied when they saw Ye Feng being so sincere and letting go of his airs.
"Hello, are you the investigators sent by the head office?" At this time, Wang Shengcai walked up and asked with a look of fear on his face.
"Are you Deputy Manager Wang? Your sister is very awesome. When people go shopping and don't buy anything, she will make sarcastic remarks and make sarcastic remarks. I wonder if you, your sister, want to pounce on rich people to help them clean their shoes?
Isn’t it true that you have to change your face for customers who have no money? In that case, why bother coming here to work as a waiter? With such superb face-changing skills, it would be a shame not to learn face-changing in Sichuan opera." Ye Feng sneered.
Wang Li's face turned blue and red, but she didn't dare to say anything. If she hadn't known Ye Feng's identity, she would have jumped out and cursed him loudly after hearing these words.
However, after knowing that Ye Feng and Bai Xin were investigators sent by the head office, they were just like imperial envoys on patrol, so she did not dare to make any mistakes.
"Don't dare, don't dare. My sister is still young and I hope you can forgive me for being ignorant. I learned that one of the investigators sent by the company this time is named Ye Feng and the other is named Bai Xin. You must be
Mr. Ye and Ms. Bai, right?" Wang Sheng said.
"Yes, it's us. It's said that you can see the whole thing at a glance. I have already begun to understand some of the problems and disadvantages of the World Trade Center. Deputy Manager Wang, you can take care of yourself. We have other things to do, so we won't stop here." Ye Feng said and turned around.
She looked at Bai Xin and said, "Sister Bai, let's go."
"Mr. Ye, Mr. Ye, since you are sent by the head office, please come to my office to sit down and talk. I called Manager Jiang. When he learned that Mr. Ye was here, he would definitely come to entertain you. At the same time, Manager Jiang
I will also tell Mr. Ye about the World Trade Center. At the same time, Mr. Ye, if you have any information that you need to check, Manager Jiang will do his best to provide it." Wang Sheng hurriedly walked up and tried to persuade him.
"This is unnecessary. I think I have no interest in seeing the so-called information you have prepared in advance. I only believe what I see and hear." Ye Feng said in a calm tone, pulling Bai Xin and walked straight away.
opened.
"Mr. Ye, Mr. Ye——"
Wang Sheng shouted a few times, but Ye Feng and Bai Xin left without looking back.
It wasn't until Ye Feng and the others disappeared that Wang Li walked up to Wang Sheng and asked, "Brother, what should I do?"
"What should I do? You, you, are getting more and more presumptuous. It's all your fault for causing such a thing. Why are you talking back to others? It seems that you are really used to being arrogant! This time I really need to find out.
Whatever the problem, don’t talk about you, I will be implicated by you!" Wang Sheng said angrily.
Wang Li gritted her teeth. She really regretted it in her heart, but she couldn't undo what had happened. Maybe she would lose the opportunity to work in the World Trade Center because of this. She was fine, but if she was harmed by it
When it comes to his brother Wang Sheng, a series of related problems are discovered, and their entire family will be implicated.
"Brother, I didn't know he was an investigator sent by the head office." Wang Li said aggrievedly.
"Are you still reasonable? Could it be that if other customers were to go shopping and not buy clothes, you would have a reason to be sarcastic to others? I shouldn't have brought you here in the first place! Just take care of yourself!" Wang Sheng said angrily
, he left the scene quickly. He wanted to call Jiang Tao, the general manager of the World Trade Center, to see if Jiang Tao had any remedies.
…
Ye Feng and Bai Xin drove away directly after leaving the World Trade Center.
"Ye Feng, shall we go back to the company directly now?" Bai Xin asked.
Ye Feng nodded and said: "At least this problem with the World Trade Center should be reported as soon as possible. There should be no delay."
"The bad attitude of the waiters at the World Trade Center is more a problem with the management. Are we just reporting this superficial problem?" Bai Xin asked.
"Sister Bai, for now, we can't touch the management issues of the World Trade Center. It may involve a certain boss from the head office. I heard that the president of our company is a vigorous and resolute man who can't be touched. As long as
After this superficial problem has been reported, the president will naturally be able to peek from this superficial problem to the internal problems existing in the World Trade Center." Ye Feng said slowly, and then said, "When the president gives us more power and authority, we can
Only by coming into contact with the problems of the management of the World Trade Center can we find out the problems and shortcomings existing inside and outside the World Trade Center."
Bai Xin's eyes lit up after hearing this, she smiled and said, "You're right. Mr. Xiao has made drastic reforms since he took office, and under her leadership, the company has taken on a completely new look. She will definitely take this issue seriously when reported to her, and she will definitely do it.
Let us investigate thoroughly without any hesitation!"
"Mr. Xiao?!"
After hearing this, Ye Feng looked at Bai Xin, a trace of doubt flashing in his eyes. At that moment, he vaguely guessed something.