Yang Di drank softly, with a gloomy and terrifying expression on his face. In fact, this matter was already very clear. Even Sister Dao Feng didn't need to say it, everyone knew who was behind this insidious method.
But the problem is that the top priority now is not to hold people accountable, but to try to recover the losses.
This is a huge disaster. If it is not handled well, it will be a major blow to the Shichen Vipshop online platform.
Although the monopoly effect of hot-selling products will not be affected, it is a bad result in terms of user experience.
Maybe you can talk about being attacked, but obviously, today's consumers don't understand much about this.
After their user information was lost, they mainly focused their grievances on the official Shichen Vipshop, accusing Yang Di of failing to meet the standards of technology and security defense.
What's even more terrible is that because it is an e-commerce platform, the user information involves the issue of "account balance". If the data is lost, what will happen to the funds in the members' accounts?
That is a massive database that cannot be printed out on paper and is completely archived on the server.
Originally, there was a database backup just in case in the past. That server would not participate in platform support and would only be responsible for backing up data. Moreover, the defense methods used were world-class and have been very strong in the cyber attacks in recent years.
It is said that no matter how powerful the hacker is, he cannot break through from the external data link.
But this time, Lu Ge and the others had immediately concluded that it was most likely done by an insider, and it was self-evident who this insider was.
Only Shang Min’s grandson has the ability and opportunity to do such a heartless act!
"Although that kid is arrogant, his ability in this area is terrifying. I heard people say that when Shang Min was studying abroad, he was also a member of the International Student Hacker Alliance, and he was quite famous in the circle. He is
This action was obviously deliberate." Ye Tianfeng said with the same cold eyes.
He, Zhang Hengshui, and Kawashima Kaede had a bad feeling before, worried that Shang Min would come back to cause trouble.
But the situation at that time was that Shang Min was transferred from the Human Resources Department as a handyman. They were short of manpower in this field and had no reason to refuse.
Moreover, who would have thought that the turtle grandson would be so ruthless in his actions. If he only caused some obstacles for the employees of the department at work, or even destroyed a few public facilities, Ye Tianfeng and the others would not take it too seriously, but that
Boy, he actually destroyed the platform as soon as he took action.
Attacking the platform database clearly aims to cause maximum damage to Shichen Vipshop.
If the people in the public relations department and the technical department were not clever, once this kind of news leaked out, tens of thousands of netizens would have come to the platform forum and major social networking sites to vent their complaints.
That is a terrible disaster of public opinion!
Just as Shen Chen thought, what Ye Tianfeng, Zhang Hengshui, and Kawashima Kaede are most worried about now is the serious issue of using their balance.
If the account level, transaction records, and points are lost, consumers will be strongly dissatisfied at most. As long as the platform introduces some compensation measures, and then announces the "involuntary" experience through the public relations department, and deals with it, the losses will be barely acceptable.
.
Although that would also hurt the user experience, at least it wouldn't cause a huge commotion.
But now, according to the bad news from Lu Yun, it was the entire server database that was attacked. In this matter, Shang Min, the turtle grandson, had to say, he is really damn capable, and he did such an incredible job.
, even experienced engineers such as Lu Yun lamented pessimistically that there is little hope for recovery.
In this way, if members of Shichen Vipshop knew that the balance in their accounts was missing, they would be furious.
What's even more terrible is that because Shichen Vipshop is an integrated online and offline platform, in order to pursue the best user experience, all member user accounts can not only consume online, but also consume offline.
With a membership card with the same data, you can directly swipe the card to buy medicines in a physical store.
Based on this convenience, coupled with the tireless efforts of the marketing department and publicity department in various channels in recent times, many users are very satisfied with the new platform of Shichen Vipshop. They have developed a small dependence on it and have high balances in their accounts.
There are not a few members with sufficient funds.
The money that comes in from the recharge, no matter how much, is naturally all in the official bank financial account of the platform. In essence, the money has not been lost at all!
But the problem is, how to explain to those members who still have balance in their accounts? Without the account data, they can't even make compensation.
"This matter should not be publicized for the time being. It is best if we can try to save it. Otherwise, even the financial regulatory authorities will intervene in the investigation." Su Yu whispered, a little worried for Yang Di and the others.
In addition to such a big matter, because it involves the property of consumers, the relevant departments must not just sit idly by and ignore it.
But once investigators intervene, the problem will be even more troublesome, which will jeopardize the platform's business license, e-commerce qualifications and other authority.
"Mr. Yang, the people on duty in the Public Relations Department and Customer Service Department are nervously waiting for your instructions. I suggest that this matter be suppressed and handled internally." Ye Tianfeng said in a hoarse voice.
He knew that this young man had little experience in this area. Naturally, at this time, he could no longer pass the most troublesome issues to Yang Di to make his own decisions. Instead, he could give the most appropriate suggestions based on his own experience.
"Okay!" Yang Di took a deep breath, nodded in agreement, and did not stubbornly go to extremes. Now is the time when people's hearts are floating. It is conceivable that the employees who come to work tomorrow will be very panicked if they know the inside story.
At this juncture, if even he, the boss, loses his mind, the employees under him will become even more unsure.
"You can declare to the outside world that the platform is temporarily closed for maintenance, and then find reasons to delay the follow-up issues." Li Xuanya also said cautiously.
When they suddenly heard about this incident, the high spirits of the people at their table were undoubtedly shocked.
But now is no longer the time to think about having fun. After something like this happened, I no longer have that mood. Now the girls also hope that the problem will be solved quickly. Although they don't understand, it sounds very serious.
Especially Ning Yunzhu and Ning Mo, the two girls were even more worried. Seeing Yang Di like that, they wanted to comfort him, but they were afraid of disturbing his thoughts and did not dare to add to the confusion.
"You can delay appropriately, but not for too long, otherwise you will be suspected of concealing the truth." Ye Tianfeng also took a deep breath. Now Yang Di can't mess up, and he doesn't dare to mess up. As the most important people in charge, naturally
It is necessary to do everything possible to reverse this disastrous situation.
After pondering for a moment, Ye Tianfeng continued: "In addition, we have to start thinking about the worst-case scenario in the future. If the data is completely irretrievable, we will start thinking about how to pay compensation or restore the member's account balance!"
Everyone was silent after hearing this. Yang Di frowned tightly, while Kawashima Kaede was trying to adjust her breathing. This girl didn't have much experience in the workplace, but she was very resilient. She was also trying her best to help at this time.
Thinking.
What Vice President Ye just said is undoubtedly the most difficult problem to solve at present, but it is also the most unavoidable problem.
It is definitely not possible to evade responsibility. Not only will the new platform completely lose its credibility, the relevant departments will definitely pursue it to the end.
Judicially, this can indeed be classified as force majeure through some relevant regulations, and then limited compensation can be made under the supervision of relevant departments.
But this kind of behavior is just a last resort. It passes the rules, but the credibility and favorability are gone. Those members who cannot get the compensation they deserve will basically not pay attention to this platform in the future, and others
Consumers, after hearing similar rumors, must be full of concerns when purchasing new platforms in the future.
Therefore, no matter what happens, unless the platform no longer wants it, it has no choice but to bear it, and it must take the initiative.
But the problem is that even if they want to take the responsibility now, they have no clue. To put it another way, if the money is really stolen, as long as the data is still there, the loss will only be a sum of money.
Although that number is definitely expensive, as some big guys said, anything that can be settled with money is no big deal.
In the eyes of Yang Di, the boss, even if he has to pay more losses for it, he will admit it!
But obviously, it’s not that simple!
After the user's information and data are completely lost, they have no basis for compensation. It is definitely not possible to distribute the funds equally according to the platform's financial account. Let the users report the figures themselves?
Damn! Isn’t this looking for death?
It's not that anyone doubts the quality of modern people, but it's human nature. Once such a loophole appears, people who are originally kind-hearted may take the opportunity to become greedy and blackmail them severely.
Not to mention that if you really do that kind of stupid thing, there will be some evil elements with bad intentions who will buy the membership certificates and defraud the official!
Therefore, this method sounds upright and courageous, but in fact, there is no possibility of putting it into action, and he cannot afford to pay Bill Gates for it.
"If it really comes to that point, your most ideal strategy is to make consumers feel entangled and resentful, and carry out cumbersome selection and confirmation compensation procedures!"
After thinking for a moment, Su Yu was the first to think of a way. She looked at Yang Di and the others and said her own strategy: "The recharge must have bank records. With the bank statement, you can confirm all the recharge amounts in the user account."
, Secondly, you were mainly engaged in e-commerce before, and the logistics company you cooperate with must also have specific information on delivery. Based on that, you can calculate the online consumption records. Subtract the two to get the account balance!"
Hearing this, everyone's eyes lit up, including Zhang Hengshui and Ye Tianfeng, as if they were helpless and had grasped a real straw.