Niu Xiaobai gritted his teeth and said to himself secretly: "Calm down! Niu Xiaobai! This is the person you chose, and you have to train him with tears in your eyes!" He picked up the big teacup in front of him and shook his head fiercely.
He took a sip of tea and tried to calm down his emotions.
After a while, Niu Xiaobai said calmly: "Okay, Manager Tang, let's do it step by step. Now, please open your work notebook and look at the information you plan to report to me. It contains a total of
How many are there?”
Tang Cheng quickly moved his chubby hands and turned to the page just now. He pressed the left half of the work notebook with his left hand and counted carefully one by one with his index finger on his right hand: "1, 2, 3,
4...Uh, um...Vice President Niu, I have recorded a total of 8 pieces of information that I want to report to you."
"There are 8 messages in total, right? Okay! Don't tell me what the specific content of these 8 messages is. Now, you can extract a keyword to summarize the content of that message."
Tang Cheng was like an obedient primary school student who received homework instructions from the teacher. He muttered the words and carefully thought about every piece of information. After about 5 minutes, he looked at Niu Xiaobai: "Vice President Niu, everything is fine.
.”
"Very good! Merge similar items. Now, tell me: How many keywords are there in your notebook?" Niu Xiaobai crossed his arms and looked at Tang Cheng, and continued to ask in a calm tone.
Tang Cheng used his chubby right index finger to check it from top to bottom again, and then said firmly: "Actually, I took a look and found that all this information can be described with one keyword, that is: production
Progress delays.”
Niu Xiaobai nodded with satisfaction: "Manager Tang, this is the answer I want! Before you report to me in the future, do your homework as you did just now, and don't let me spend time guessing what you want to say.
List everything you want to say, extract keywords, combine similar items, and then tell me the conclusion you draw. Sometimes there may be more than one conclusion, so you can say the most important one first according to its importance."
Niu Xiaobai explained: "Tell me the conclusion first, and everyone can discuss around this conclusion. This can greatly save everyone's understanding time. After the topic is determined, you can then explain in detail how you came to this conclusion.
Those supporting data are explained one by one.”
"I still want
As pointed out, the supporting data you provide must be quantified. For example, if you say that the production order is delayed, then you need to tell me specifically what percentage of the production plan is delayed? How many products are affected? For example, you
When you say that employees are unusually absent from work, you can't just say that someone didn't come to work again, but you have to tell me how many people didn't come to work? How long were their absences? How many production plans were delayed?..."
Niu Xiaobai spent more than an hour focusing on training Tang Cheng on how to report work to superiors, until he felt that Tang Cheng had completely understood it.
When Niu Xiaobai explained to him, Tang Cheng nodded repeatedly like pounding garlic while carefully recording every word Niu Xiaobai said.
Finally, Niu Xiaobai confirmed again: "Did you understand everything?"
Tang Cheng nodded heavily: "Vice President Niu, I understand everything. Next time, I will report to you in this way."
"That's good! No one is born with it. The more you study and practice, the more you will continue to improve. Now, please report to me again in this way."
"Okay, Vice President Niu!" Tang Cheng wrote in his work notebook, sorted out his thoughts a little, and then reported loudly: "The production progress of the machine shop this week is behind schedule, about 300 pieces
The product was delayed as a result, and we believe there are four main reasons."
First, two batches of raw materials were of abnormal quality and had been returned by the quality department. As a result, nearly 100 products could not be produced normally;
Second, the effective output of each shift in the finishing process for three consecutive days was about 10% lower than the target value, and almost 100 products failed to keep up with the production plan;
Third, two operators, who worked a total of 16 hours, had abnormal attendance. The specific reason is being investigated by the foreman. Affected by this, about 50 products fell behind the production plan;
Fourth, the grinder was shut down abnormally for 8 hours. The engineering department is cooperating to investigate the cause of the shutdown. 50 products were affected and fell behind the production plan.
Niu Xiaobai gave Tang Cheng a thumbs up: "Mr. Tang, very good! This is the effect I want! Did you find that the information structure you just reported is a bit like a pyramid? You first put it in
The conclusion of the spire was presented to me, and then
Go to the next level to analyze the possible reasons, and if necessary, go to the next level and continue to elaborate. This has a good sense of hierarchy and is very clear, so that the audience can understand what you want to say at once!"
Tang Cheng scratched his scalp, smiled shyly, and said sincerely: "Thank you, Vice President Niu, for your hard work! I have benefited a lot from this conversation with you."
Niu Xiaobai waved his hand: "Mr. Tang, I won't say anything polite." He grabbed the big tea cup in front of him and took a sip of water. He breathed a long sigh of relief, and then continued to look at Tang Cheng and asked.
:"Then what?"
"Then?" Tang Cheng looked confused: "There is no more...I have reported everything that needs to be reported."
Niu Xiaobai smiled bitterly unconsciously, frowned and asked: "Manager Tang, as your superior, do you think I just want to hear your reaction to the situation? If you were me, you would be far away now.
I'm in the machine shop, but I supervise the work there. If I were your subordinate, what would you want me to do?"
"Of course... I hope my subordinates can effectively solve these problems!" Tang Cheng suddenly realized. It seems that he is not too stupid.
Niu Xiaobai nodded seriously: "Yes! What you just said is only half of the report work. There is another half of the more important work that has not been done, that is, now that you have discovered these problems, how should you solve them?
?So, for each specific reason, you need to take effective countermeasures and achieve the results we want through your or your team's efforts."
Seeing Tang Cheng's embarrassed look, Niu Xiaobai sighed: "I know it may be a bit difficult for you to tell all the countermeasures and action plans at once. In this way, after you go back, organize
Have a meeting with your subordinate planners, foremen, and engineers to discuss with them what should be done? If you need my help, please contact me in time. Remember: your goals are clear, and those who are lagging behind should be
The production schedule is all back up and the shipment plan cannot be affected!”
Tang Cheng nodded firmly: "Vice President Niu, I understand, I'll go back and take care of it right away."
Watching Tang Cheng's leaving figure, Niu Xiaobai was thinking: If I hadn't met Senior Brother Leng and not received his careful guidance, would my work level have been as bad as Tang Cheng's?