After finishing the business negotiations with MKL Company, Niu Xiaobai and his party found a small restaurant near MKL Company for a simple lunch, and then continued to visit other customers in Shanghai without stopping.
Thanks to Pei Yuan's superb negotiation skills, Fuma Company has won several very huge sales orders in a row. This was an eye-opener for Niu Xiaobai and Dong Xiaoya. They repeatedly said that they had learned a lot, which was really true.
This trip.
Since there were still business negotiations to be conducted with some clients the next day, in the evening of that day, Niu Xiaobai and others checked into a business hotel located in the center of Shanghai.
…
When the three of them were sitting in the magnificent Chinese restaurant in the business hotel, waiting for the food to be served, Pei Yuan, who was in a good mood due to today's brilliant results, said with great interest: "I will give you a very classic sales question to test the two of them.
By the way, you and the richest man in the world are the only two people in the desert at the same time. He has no water to drink and is dying of thirst; and you still have two bottles of mineral water. At this time, the richest man in the world wants to buy a bottle from you.
How would you price mineral water?"
Niu Xiaobai thought about it and replied: "What about this? Under normal circumstances, a bottle of mineral water only costs two or three yuan, but the price is different in the desert. Maybe it is worth more than gold.
.I think, no matter how bad it is, the price should be increased a hundred times, right?"
Dong Xiaoya made a face at Niu Xiaobai: "Haha! Xiaobai, 'increased price a hundred times' means two to three hundred yuan. Your appetite is too small, right?"
"I haven't finished talking yet! What's the point of earning two to three hundred yuan from the richest man in the world? I will give him this bottle of mineral water for free. Anyway, I have another bottle to save my life. It is not so much to earn his two hundred yuan.
Three hundred yuan, why not let him owe me a favor... This favor will be valuable after we walk out of the desert together." Niu Xiaobai continued to explain.
Pei Yuan nodded in approval and said: "Haha! Xiaobai, I can see that you are a person who values affection and love. If you just want to be good friends with the world's richest man, date him and learn from him in the future,
There is nothing wrong with this idea...but if you want to use this favor to gain benefits in the mall, it won't work."
"Minister Pei, what is the standard answer to this question?" Dong Xiaoya asked curiously.
"Haha! There is no standard answer to such an open question in the world... If I were that person, I would directly offer 10 billion, and it would still be US dollars... No matter what the world's richest man was begging for at that time
Still arguing, crying or making trouble, teasing or ridiculing... I don't pay attention to it, always face it as a good-hearted person, saying that everything is for the benefit of the world's richest man: the price of water is high to ensure quality, and water is delivered thousands of miles away.
My dear daughter, I did business with him just to make friends with him... I just insisted on the price and let the world's richest man raise the price step by step until I was satisfied. Everyone is saying that in the shopping mall, there is no
Eternal friends only have eternal interests. Also, only when these interests fall into your account can they be called 'interests'."
After hearing this, Dong Xiaoya frowned and asked with a melancholy look on his face: "Is it true that every businessman should be chasing after capital and profit, and forgetting righteousness at the sight of profit? Don't they all?
Are you someone who will do anything for profit?"
Pei Yuan smiled and explained: "'Businessmen value profits more than separation'. This is
People's overall impression of businessmen since ancient times. Are these judgments right or wrong? "Looking at the side is like a ridge and the side is like a peak". A thousand people have a thousand opinions. I can't enumerate everyone's opinions. But I think
Whether it is an entrepreneur or a company manager, their core mission is to make the company they work for profitable so that the company can survive. Only when it survives can we talk about other things. So, I think'
"Chasing capital and profit" is not a derogatory term. It's just that a gentleman loves money in a proper way. Managers must abide by disciplines and laws in the process of operation and management; abide by contracts with suppliers and customers, mutual benefit and reciprocity, and cannot see profits.
Forgotten..."
Pei Yuan picked up the tea cup, took a sip of tea, and continued: "In fact, there are many well-known entrepreneurs. After their companies completed capital accumulation and got on the normal track, they took on their social responsibilities and used
Take practical actions to repay society. For example, they donate money and materials when natural and man-made disasters occur; when the social environment is not good, they work hard to create job opportunities to stabilize social and people's livelihood... These responsible and accomplished entrepreneurs
In your eyes, do you think we are the kind of businessmen who will do anything for profit?"
At the end, Pei Yuan said meaningfully to Dong Xiaoya: "So, some people are not what you imagined, but you just didn't try to understand them..."
Pei Yuan's words seemed to convince Dong Xiaoya. She lowered her head and said nothing, as if she was thinking about some important issue...
At this time, there was a noise from the other side of the Chinese restaurant. Niu Xiaobai and others looked in the direction of the sound, and saw a middle-aged man wearing a light gray casual suit, heading towards
The hotel lobby manager standing in front of him roared loudly: "What the hell is going on with you? We two have been sitting here for a long time, why haven't we been served a plate? Do you want to starve us to death?"
Two?" Judging from his accent, he should be from Baodao Province.
Sitting opposite the middle-aged man was a well-dressed middle-aged woman, her heavily made-up face was full of anger. Except for a decorative rose and two glasses of mineral water, their table was indeed empty.
The lobby manager patiently explained: "This guest, I'm really sorry! Since there are too many guests dining now, we will be too busy for a while. Please wait patiently, we will be back soon.
Your food will be served soon..."
The middle-aged man didn't buy it and continued to roar: "How soon is soon? How long will it take? It's been almost an hour since I ordered the food!"
"This... Sir, please understand that our restaurant follows the 'first come, first served' (FIFO) principle, and the ordering system will automatically line up for you... while we wait for those guests who arrived before you
Our dishes have been served, so naturally it's your turn... Please wait a moment and be patient..." The lobby manager continued to explain with a smile.
Hearing this, the middle-aged man stood up with a bang, took the middle-aged woman's hand and said: "Honey, let's go, we won't eat here! If we continue to wait here, we will starve to death."
No..." After saying that, the two of them walked out of the Chinese restaurant angrily...
Pei Yuan, who witnessed this scene, stood up, walked around the Chinese restaurant, and soon sat back down with a clear look.
He took his seat and asked Niu Xiaobai with a smile: "Manager Niu, as the manager of the company, when you saw the two guests from Baodao Province leaving angrily just now, what did you think? In order to improve customer satisfaction,
Du, do you have any suggestions for the management of this Chinese restaurant?"
"This..." Niu Xiaobai couldn't answer for a while. He also followed Pei Yuan's behavior just now and looked around the Chinese restaurant: It was the peak time for dinner.
There were indeed a lot of dining guests, and the entire hall was full. Obviously, at this time, the service capabilities of the service staff could not meet the needs of the guests.
Do we need to increase the number of service staff? Niu Xiaobai quickly rejected this answer. Because the guests who dine in the Chinese restaurant are concentrated in the three periods of breakfast, lunch and dinner. If we only increase the number of service staff,
production capacity, then these production capacities will be wasted during non-dining hours.
Suddenly, Niu Xiaobai noticed a very strange phenomenon: dozens of tables in the Chinese restaurant were filled with guests, and some tables were filled with food. For a while, these guests had no time to eat. Fortunately,
It is summer now. If it were winter, the food would have been cold long ago; and some tables were just like the two guests from Baodao Province. There was nothing on the tables. The guests just sat there drinking water and chatting.
Guests who are impatient or really hungry are complaining that the food is served too slowly...
"Haha! Minister Pei, I found the answer." Niu Xiaobai sat back in his seat and said to Pei Yuan with confidence.
"Oh? Really? Then tell me." Pei Yuan looked at the young man in front of him with admiration.
Dong Xiaoya reminded with a bad smile: "Xiaobai, if you don't know, don't talk nonsense, humbly ask our Minister Pei for advice, and don't show off in front of Guan Gong. You can say this: 'I am a person who does things well.
Either don't do it, or do your best; so this time I chose not to answer because I didn't answer well!'"
But Niu Xiaobai said confidently: "No! Xiaoya, you are wrong, I have really found the answer. Minister Pei, I think the reason why the guests in this Chinese restaurant are so dissatisfied lies precisely in the
It’s a ‘first come, first served’ rule.”
Dong Xiaoya quickly shook his head in denial: "Impossible! 'First come, first served' is a universal rule that everyone in the service industry accepts by default. I think this rule is very fair. No matter who you are, no matter how noble you are, you must
Queue up on a first-come, first-served basis..."
Pei Yuan smiled and waved to Dong Xiaoya: "Xiaoya, let Manager Niu continue."
"Haha! Xiaoya, there is no problem with this rule itself. The problem is that the people who implement this rule are too rigid... Look, this Chinese restaurant serves dishes strictly in the order in which the guests place their orders, and they all order the first order.
After all the dishes ordered by the first batch of guests are polished, go and serve the second batch of guests. When the number of guests coming to eat suddenly increases and the kitchen’s production capacity cannot keep up, you will find such a strange phenomenon: the first batch of guests
All the dishes ordered by the guests were served, and they had no time to eat them in a short while; but the second group of guests had nothing to eat... I think the solution to the problem is actually very simple, that is, take turns to serve each guest.
When everyone at the table has something to eat, even if someone complains that the serving speed is too slow, they won't get so angry."