President Xu held hands with each other. She was probably not used to Hu Zongren and I getting straight to the point at the beginning. Maybe in the past, she would have to be polite to visiting guests before talking about business. President Xu was silent for a while.
Say, this is what happened.
About two or three days ago, their front desk received a complaint from a customer, saying that there seemed to be something wrong with the automatic teller machine, which often made noises for no reason. At first, when we received the complaint, we thought it was the money counting system in the machine.
The banknotes in the machine would be counted regularly, resulting in the noise, so I explained to the customer, but the customer said that it was not like this, but that it made a sound like he was entering a password. The reason why he wanted to complain was because at that time
He was withdrawing money from the teller machine. He didn't even touch the machine, but when he entered the withdrawal amount, a strange withdrawal amount popped up, which was 260 yuan, and he pressed OK. The reason why he didn't spit out the money was because
It was entirely because the cash machine did not support denominations of 60 yuan. The customer who complained said that he felt very strange at the time and repeated the operation several times. He realized that something was wrong and was afraid that the card would be locked, so he
I pressed the button to return the card and then changed to a cash machine. Then I took out the money.
Despite this, this customer still feels that this is unreasonable. If he happens to have a lot of money on his card, wouldn't he withdraw money randomly due to machine failure? And no one can say whether it is caused by a virus.
What should I do if my bank card information is stolen like this? It’s not like this has never happened before. But after the customer complained, we went to check the machine on site and found that there was no fault at all. We suggested that if the customer complained to us
If there are differences of opinion on how to deal with it, we can help him apply for the bank's monitoring route, but he may think it is troublesome, so he gives up. Anyway, his money has not been reduced, so it is better to do less than to do more. This case
The matter just ended like this, and no one took it to heart, because we receive complaints from customers for different reasons every day. In our opinion, this type of complaint is completely unreasonable, so no one paid attention to it.
.
Manager Xu went on to say, but just that afternoon, another customer suddenly cursed a few times while withdrawing money, saying, "What's wrong with your machine? It can't even be pressed. If there is a fault, you still need to remind me!"
Mr. Xu said that the security guard in the lobby on the first floor heard the noise and came over. However, our security guard was not a technician after all, so he simply explained and asked the guest to change to a machine to withdraw money. However, this time the security guard directly explained the situation.
We reported it to the people in our office and found that this situation occurred twice on the same day, and we were still unable to find out the cause, so we immediately notified the technician to suspend the use of the machine.
Mr. Xu told us that ATM machines can greatly alleviate the workload of counter staff in some aspects, so even after we reported a fault, we would quickly send someone to deal with it. However, after inspection, we found that there was no problem.
When any problem occurred, we even considered whether it might be a bad button contact, but it was not the case. The maintenance staff said that the machine was in good condition and did not need repair at all, so it could be used again. Since he said so,
We laymen could only take what we believed. However, when we resumed using this machine, we specifically told the security guard on the first floor to report it immediately if there were any more problems.
Mr. Xu said that everything was normal that day, and the people who came later to withdraw and deposit money on this machine did not encounter any problems. But the next day, the machine had another problem, but this time the problem was again
It was different from the previous day, but the card could not be inserted. Mr. Xu paused and said, to be precise, it was not that it could not be inserted, but that it was spit out for no reason before the operation started after inserting it. Some are slightly less so.
When the naughty customers see this, most of them just change to a machine to withdraw money, as if it didn't happen. However, there are always a few more serious customers who will tell our security guards that the machine is broken and it is still spitting out cards.
Maybe if we don't fix it, we will start to get stuck. Since we had said hello in advance, our security comrade was also very responsible. He reported the matter to us immediately, and I went down to see it in person at that time. Not only did I
After seeing this, I even went up to do it myself. I had just inserted the card, and before I had time to enter the password, my card was automatically spit out. And the strangest thing was that at this time, the ATM screen still displayed
Please enter the password. Hu Zongren asked Mr. Xu in confusion, what does that mean? Mr. Xu said, it means that the card was spit out not because of the system, just like if you put a wire around the card and then pulled it out.
Hu Zongren said oh, and said to Mr. Xu that it would work this way, and I would try it in the future. Mr. Xu shook his head and said, that is basically impossible, because the size of the card slot is completely designed to fit, and
If someone really uses iron wire or steel wire to pull the card out, we will have an alarm device. Mr. Xu went on to say that the problem is that the card came out, but the alarm was not triggered, and even the machine itself did not respond.
The fact that the card has been spit out.
Mr. Xu went on to say, so when I saw this situation that day, I immediately felt that the maintenance man who came to repair the machine the first day was too irresponsible, so I immediately stopped using the machine and called immediately.
Ask the other party to send someone to repair it, instead of sending the same maintenance person as yesterday. After more than half an hour, the other party came, but the results after power-on inspection were consistent with what the previous repairman said, and there was no fault in the machine.
, if you insist that there is any problem, at most it is just a matter of speed. Even if the worker explained it this way, President Xu and others still thought it was unacceptable. When the two sides couldn't argue, President Xu took out his card again,
There was a live demonstration, and this time, the card was used very smoothly, and there was no random pressing of numbers or spitting out the card.
Mr. Xu told us that it was his turn to be embarrassed at that time, but the other party still told us that if we were really worried, we would stop using it and would come back to update the computer host in a few days. Maybe it was caused by the long boot time.
Before the maintenance worker left that day, he turned off the main power of the machine and pasted a piece of paper on the screen with the words "Under maintenance, temporarily suspended. We are very sorry".
President Xu said, coincidentally, the security guard was on duty that night. Usually we would leave a security guard in the office area at night to keep watch. You probably saw it when you came upstairs. The side of the ATM machine is an open area.
You can enter 24 hours a day, but you need to swipe your card to enter after 10 o'clock at night. There is an isolation door between the office area and the ATM. The security guard is in the office area at night. After the bank closes, you have to enter.
The power was cut off, so if the security guard was on duty at night, the most he could do was play with his mobile phone. But around 12 o'clock that night, the electronic door at the ATM suddenly opened, and the security guard thought someone was coming to collect it.
I have money. Originally, this place was popular, and there were many people coming and going even late at night. It was normal for someone to come and withdraw money. But after a while, I didn’t hear the sound of anyone withdrawing money. Instead, I heard a long sound of "
"Beep--" sound.
Manager Xu told us that our security guard was very familiar with that sound. It was the sound made when the ATM machine was just turned on and the money counting system needed to be activated due to certain principles. But the security guard thought, there are several machines over there.
, except for the faulty one, all of them were on, and the lights were still on, and there was no power outage. So how did that sound come about? When he thought of this, the security guard got up and planned to check what happened.
Looking at the grids on the isolation door, he saw that there was no one there, so he changed his angle and planned to see if the broken machine started by itself. When he saw it, it turned out to be the case. Not only did it start
, it seemed like someone was operating it, and it made a beep beep beep sound.
Mr. Xu went on to say that since he couldn't see the main part of the screen, he didn't know how the sound came out. But the sound stopped soon, but the machine was still on. Then the electronic sensor door suddenly opened at this time.
But there was no one inside or outside. When the security guard was wondering what was going on, the lights in the ATM area suddenly started to flash. After flashing for a few times, the lights went out.
President Xu looked a little nervous and said that banks are not that big of a place, and power outages are normal. However, after the power outage, the ATM machine did not lose power. In the originally dark environment, the ATM machine reflected the distance.
The security guard saw a very short figure on the screen of the ATM machine closest to him, which was bright blue, and looked like a child, but because there was no light, he couldn't see clearly at all.
That frightened our security guard. He took a few steps back and took out his flashlight to shine it. At this time, he found that there was nothing. Just when he couldn't figure out why, the electronic sensor door suddenly opened again.
When it was closed, the light came on again. Hu Zongren asked Mr. Xu, wasn’t it said that the power was cut off? Why were the ATMs and electronic doors still working? Mr. Xu said that the ATM machine circuits were different from those in our bank, and there were
Emergency power supply system, and the electronic door doesn't know why.
Mr. Xu said that maybe it was because there was no power outage at all, but the lights were affected by something and temporarily cut off.