“Looking back at MiKe’s product development, I feel very proud of MiKe.” The host smiled: “So here, we should give our applause to Director Shen, who created MiKe with MiKe Electronics. Such impressive results!”
A burst of applause, even warmer than before, sounded on the TV.
But at this time, bursts of applause also erupted in various MiKe electrical shopping malls.
According to the arrangements of MiKe Electrical Appliances Stores, all MiKe Electrical Appliances Malls must broadcast the content of this exclusive interview at the beginning of the interview.
As a shopping mall that sells electrical appliances, the most indispensable thing in Mihu Electric Mall is TV, so during this period, almost everyone in the mall can see this exclusive interview.
Employees at MiKe Electrical Appliances Mall were applauding, and many customers were also applauding.
After all, in the eyes of customers, MiKe Electronics, which can create so many miracles, is indeed worthy of applause.
"MiKe Electronics is still very powerful. If it weren't for MiKe, we would have no way to compete with foreign-funded enterprises in the electronics industry!"
"Isn't that right? LED energy-saving lamps won the Nobel Prize. Tsk tsk. This project was funded by MiKe Electronics..."
"MiKe electric cars are the best..."
Mi Yuan stood on the second floor of Mi Ke Electrical Appliances Mall, looking at Shen Lin on the TV screen, and felt a sense of pride in her heart.
This feeling is not only because of Shen Lin, but also because of MiKe Electronics.
Look at the man on the screen. He speaks freely, cleanly and refreshingly, with a faint smile on his face. In those deep eyes, just one look at him will convey an inspiring power to you.
"Director Shen, it is indeed not easy for us at MiKe Electronics. But today, I still want to ask, is it true that there is a quality problem with the power cord of the MiKe refrigerator?"
After the program host talked about some Mihu products and joked with Shen Lin, he very seriously asked Shen Lin a question that Bai Mingfu and others were concerned about.
After this question was asked, both the people at the scene and the people watching at this time looked at Shen Lin quietly on the TV screen.
They were waiting to see Shen Lin's answer.
Bai Mingfu's palms clenched gently. The outcome of this meeting depends on the explanation this time.
If this explanation doesn't work, then he will make Shen Lin's meeting go in vain and make him lose even more!
"According to our own design, the power cord of MiKe refrigerator should be made of copper wire. In the initial production process of MiKe refrigerator, copper wire has been used. But now, because of our lax quality control, there have been Someone used copper-clad aluminum wires instead of copper wires." Shen Lin didn't hide it, he was very straightforward.
"As the chairman of MiKe Electronics, I am the first person responsible for such problems."
“So here, on behalf of MiKe Electronics, I solemnly apologize to all consumers who believe in MiKe Electronics!”
Although the host had communicated in advance, Shen Lin's direct response at this time still surprised him.
The audience below, after being silent for a while, burst into warm applause.
After all, in the eyes of many people, making mistakes is not the most important thing. The most important thing is knowing your mistakes and being able to correct them.
"Dr. Shen, there is a big difference between copper wire and copper-clad aluminum wire. However, copper-clad aluminum wire is used in many products. I would like to ask Director Shen, what is the use of Mishell Electronics in other products? Didn’t they also use copper-clad aluminum wire?”
When the host asked this question, he felt like he was pressing forward.
But he couldn't help but ask, after all, this was a matter of communication.
Shen Lin solemnly said: "Copper-clad aluminum, as a type of wire, also has its unique advantages. We also have applications in some products."
Speaking of this, Shen Lin smiled and said: "Not only us, but actually many foreign friends use this copper-clad aluminum wire in their products."
Hearing Shen Lin talk about foreign businessmen, someone beside the TV couldn't help laughing.
Just a while ago, in a survey on power cords, in addition to MiKe Electronics refrigerators, many other manufacturers were named.
Here, there is Taiyu Group.
What Shen Lin said at this time made people think of Taiyu Group involuntarily.
Wen Zaisong was also reading the report. His face suddenly looked ferocious. This Shen Lin was really hateful.
How could he name Taiyu Electronics so directly!
However, although he was angry in his heart, he was also a little helpless. After all, Shen Lin did not name Taiyu Electronics.
If he stood up, wouldn't it be self-inflicted?
At this moment, the host continued: "Director Shen, let me ask a question that everyone is concerned about, that is, are you prepared to solve this matter?"
"After all, users who have purchased Mihu refrigerators are waiting for your response at this time."
Shen Lin's expression became solemn, and he said in a deep voice: "When something like this happened, we betrayed the trust of consumers in us."
"After communicating and discussing with other directors on the board of directors, we at MiKe Electronics have the following three solutions for this matter!"
"The first one is to implement a full recall system for the problematic products, that is, the Mihu refrigerators we produced from May to now."
Recall system!
Hearing this, Bai Mingfu's face twitched. He had read a lot recently, but he knew that recalling products was not an easy task.
Because once a product is recalled, you will suffer a lot of losses.
MiKe Electronics actually wants to recall all these products. This...
In this way, the quality issue of Mihu products seems to have suddenly become a matter of giving them credibility.
This Shen Lin is really ruthless!
On TV, the host has asked: "Director Shen, can you explain to me what a recall is?"
"Recalls are generally used on cars, that is, if there is a problem with the car, the manufacturer will recall the car for repairs and upgrades. Of course, this is free of charge."
Shen Lin said calmly: "As for the recall of refrigerators by Mihu Electronics, we can also divide it into the following three options."
"The first option is that for customers who trust our MiKe refrigerators, we will replace them with new refrigerators and provide these customers with a 100-yuan shopping subsidy at MiKe Electric Mall."
Having said this, Shen Lin continued: "The second option is also for customers who are willing to continue to trust Mihu refrigerators, but also feel that their own refrigerators are very good and are not willing to bother."
"We will have our engineers come to your home within ten days to perform a professional maintenance service, replace the power cord with a new one, and enjoy the same warranty period as the new appliance."
Having said this, Shen Lin continued: "Also, we will give these users who support us a 200-yuan shopping subsidy at MiKe Electric Mall."
Hearing these two options, Bai Mingfu took a breath of air. Shen Lin's handling was really decisive.
According to his operation, this quality crisis might be turned into an opportunity for him to build up his reputation!
