After Shen Lin made his decision, both MiKe electrical stores began to prepare for returns.
The store manager even specially arranged several full-time personnel to be responsible for this work.
Because Director Shen and the head office have made arrangements, this matter must be done well, and no mistakes are allowed.
Therefore, several maintenance masters have been prepared for continuous operations.
As expected, when the store opened, there were many people waiting at the door. After being guided to the service desk, these customers came over with their warranty certificates.
"Hello, madam, what are your choices?" the waiter Ma Ling asked with a smile.
Because we attach great importance to this matter, the people who specialize in serving this matter are experienced employees in the mall.
Although it is their first time to do this kind of work, in terms of experience, after all, they are much stronger than new employees.
"I choose the third option." The middle-aged woman sitting on the stool said without hesitation at all.
The third option is to replace the power cord and add a $200 voucher.
Taking out the two hundred yuan voucher, Ma Ling smiled and said: "This is your voucher. Please be sure to spend it within three months."
"In addition, our maintenance technicians will come to your door to help you replace the power cord within three days. I wish you a happy life."
The middle-aged woman took the voucher, looked at it again and again, and said with a smile: "It won't take three months, I can spend it today."
Listening to the middle-aged woman's words, Ma Ling smiled softly.
Immediately afterwards, someone else sat in front of her.
One, two, three...
In just one hour, Ma Ling had already dealt with more than thirty customers' problems. Just when she was grabbing a 200-yuan voucher, she suddenly found that the voucher was gone in her drawer.
The two hundred yuan has been used up!
She was shocked when she realized that most of the customers she received asked for 200 yuan in vouchers.
Only one person chose to exchange it for 100 yuan.
As for returns, they don’t exist!
This situation gave Ma Ling a sense of peace in her heart. As an employee of Mi Ke Electrical Store, she knew the relationship between herself and the company very well.
Only people like them can live a good life if the MiKe Electrical Appliance Store can live a good life.
Otherwise, the lives of employees like them will not be easy.
Originally, she was a little worried about returning too much, but now, she is completely relieved.
"Sister Li, give me another stack of two-hundred-yuan vouchers. I've run out of them here." Just when Ma Ling was about to call her supervisor and give her a two-hundred-yuan voucher, she heard the colleague next to her shouting loudly. shouted to the supervisor.
Ma Ling, who didn't know whether to laugh or cry, also shouted loudly: "Sister Li, I'll get a stack here too."
At this moment, a group of people with cameras came over, and one of them held a microphone.
Ma Ling was shocked at the arrival of these people, but she felt relieved when she saw the calm look of the supervisor, Sister Li, who was standing aside.
"Hello, I would like to ask, are you satisfied with the way MiKe Electronics has handled the product recall?" the young reporter asked a middle-aged man in his forties with a smile.
The middle-aged man had just chosen the third after-sales service option of replacing the power cord from Ma Ling. At this time, he was holding a 200-yuan voucher.
Hearing the reporter's words, he smiled and said: "I am very satisfied with this after-sales recall of Mihu Electronics."
"To be honest, when I heard that MiKe Electronics' refrigerators had quality problems, I thought it was over and I would have to spend money to repair them myself this time."
"It's just like the TV I bought when I got married. I bought it with a ticket. Three days after I bought it, there was no one around."
When the middle-aged brother said this, he patted his thigh and said, "I was so angry that I went straight to the department store to argue."
"But in the end, my arms still couldn't hold my thighs, so I went home honestly."
"Find someone to repair it yourself, and you won't be wasting your money."
"This time, I thought it would be the same, but I didn't expect that not only would the rice shell be exchanged, but money would also be given."
"I believe in this kind of factory, so I asked for the voucher."
"Originally, I wanted to buy a new color TV, but I still had a few hundred dollars left. With these 200 vouchers, that's almost enough."
Listening to the middle-aged brother's words, the reporter smiled and said: 'Thank you for accepting our interview.'
And the middle-aged brother said with a smile: "It's okay, you can ask whatever you want, I really want to be on TV."
One, two, three...
The reporter interviewed several customers in succession, and then came to Ma Ling. She smiled and said: "Comrade waiter, I want to ask, are there many customers who came to handle after-sales today?"
"A lot." Ma Ling said solemnly: "I have handled the after-sales requests of more than fifty customers since I started working."
"These customers have more choices among the three recall methods of Mihu Electronics," the young reporter said with a smile.
“During my handling process, more people chose the third option. I think the reason why people choose the third option is not only the compensation for the integrity of Mihu Electronics, but also the quality of Mihu products and their commitment to it.
Confidence in MiKe Electronics."
In one breath, Ma Ling said a lot.
And what she said was from her heart.
The reporter asked a few more questions before leaving with the camera. At this time, more and more customers came to replace the power cord.
Situations like Ma Ling's happen not only in stores in provincial capitals, but also in stores in Dongzhou and Donghai. Scenes like this are happening constantly.
Bai Mingfu also attached great importance to this matter, so on the first day, he pretended to be an ordinary customer and went to the after-sales service of Mihu Electrical Appliances Mall.
He wanted to see how many customers would buy into the after-sales service provided by MiKe Electronics.
Looking at the customers who mostly chose to replace their power cords, Bai Mingfu felt helpless in his heart.
Shen Lin's approach was upright, but in the face of this approach, he had no power to fight back.
Just when Bai Mingfu felt a little disappointed, a reporter from the TV station came to interview the matter with a camera.
After all, this kind of product recall is very eye-catching.
Bai Mingfu was about to walk away when the reporter who was in charge of the interview came to him somehow and said with a smile: "Customer, I hope I can delay you for two minutes and interview you with two questions, okay?"
No, just as Bai Mingfu was about to answer, the reporter asked: "Are you satisfied with the way MiKe Electronics has recalled unqualified products this time?"
Looking at the microphone stretched out in front of him, Bai Mingfu felt entangled in his heart.
