Ms. Tian was at a loss as she had made trouble before. Honger Company ignored her at all and even thought she was the troublemaker and wanted to call the police.
As a well-known company of small home appliances, Honger Company specializes in high-end routes. It does have a high profile and is not an approachable company. This is the DNA of the company, so much so that the front desk is completely rude to visiting guests.
Shu Tinglan invited Ms. Tian outside the door and asked her to calm down before going in to deal with it.
She introduced herself as Ms. Tian's attorney and showed her relevant documents. The front desk then looked at her and spoke in a gentle tone.
: "Our person in charge is not in the company, please come back another day."
"Well, then we can only come back another day. It just so happens that Ms. Tian has made appointments with a lot of media today, so you can chat with the media first."
When the receptionist heard that she had made an appointment with the media, he did not dare to make his own decision.
"You guys wait a moment, I'll see if the person in charge is back." The receptionist nodded to Shu Tinglan, and then hurried into the office to report on the work.
It took about 5 minutes before he came out.
"Lawyer Shu, right? We, Mr. Xing, invite you to come in and communicate."
In fact, there were no appointments with the media at all. It is not that easy for ordinary people to make appointments with the media. Moreover, these problems occur several times every month. There are no serious injuries or deaths, and the media is too lazy to report them.
Mr. Xing is Honger's vice president and is very busy in managing the company's affairs. He was willing to meet with Ms. Tian this time because she hired a lawyer and made an appointment with the media, so she had to meet her.
So my attitude was not good either. I sat coldly at the other end of the conference table and spoke very quickly.
: "Ms. Tian, Lawyer Shu, right? I know something about your matter and I sympathize deeply. But according to Ms. Tian's transaction records, what she purchased was not our Honger product, so this matter is indeed not ours.
We take responsibility. We have always emphasized that when consumers purchase goods, they must purchase products through formal sales channels to avoid being deceived."
Vice President Xing was very busy and just wanted to talk quickly, so he left. This was considered an act of kindness and justice. He had nothing to do with Honger in the first place.
After Shu Tinglan heard this, he took his time and opened his portable computer, pushed it in front of Vice President Xing, and said
: “Mr.
She did not argue with Mr. Xing about Ms. Tian's problem, but showed him relevant reports.
Vice President Xing raised his eyebrows and took the computer from her, taking a serious look at the data.
The marketing department has previously reported that there are occasional reports of related incidents on the Internet, but they are all caused by Honger's fake and shoddy products, so they only asked the marketing department to issue a statement and did not deal with it. If consumers want to buy fake and shoddy products, they will also
There is no way.
This is the first time Mr. Xing has seen this data, and it is more detailed than their marketing department.
Shu Tinglan said: “Although these are caused by consumers buying counterfeit products, they have also had a bad impact on the brand image of Honger hair dryers, because some consumers cannot tell which one is real and which one is fake.