I sighed in my heart, and then looked at the patient, "Can you consider the suggestion I just made? Now we have at least one thing in common, that is, we must first cure your disease. Do you think so?
?”
What I need now is to avoid all things about compensation, and what I need to express more is my concern for her. She came to the hospital to see a doctor, not specifically to find trouble. When there is a problem on our side, the first thing to do is
What you get is to give the other party care, consideration and warmth. From a psychological point of view, this approach is easier for patients to accept. As for the issue of responsibility and compensation, it is best to leave it at the last step. Now we urgently need to talk about this matter.
Anger the other party and even make things more complicated.
She looked at me, hesitated for a moment and then nodded: "Okay."
I was so happy that I asked the head nurse of the outpatient clinic: "Who is the professor in the expert clinic today?"
Generally speaking, the question asked among our internal staff is "Which teacher is attending the expert clinic today?" However, in front of such patients, the professional title of "professor" must be highlighted, so as to show that I attach great importance to it.
Of course, it will be more able to eliminate the patient's inner anger and dissatisfaction.
The head nurse of the outpatient clinic mentioned the name of the expert outpatient clinic professor. I nodded and then said to the patient: "Then, I will take you there."
When I arrived at the specialist clinic, I called the professor aside and quietly told her what had happened, and then told her: "Try to check more carefully, don't charge any fees, and have a gentler attitude, and try to deal with the situation that happened earlier.
There is a reasonable explanation or explanation for the patient."
She is an old professor and an expert. Such problems are not too difficult for her. After all, some errors are likely to occur during the medical service process, and misdiagnosis often occurs. It is not difficult to explain clearly. What's more,
Some words are easier to accept if they come from an expert.
After arranging all this, I asked the head nurse to stay here and cooperate with the expert to deal with the patient's problem. Moreover, I specially warned her: "This matter is probably our responsibility, but you didn't even go to see it."
We started to deal with this matter from the patient's medical record, and we must learn lessons in the future. Do you know where the problem lies? The teacher who led the intern left his post without permission. The intern is not qualified to handle the patient alone, and he is still doing it without testing.
Under the circumstances, we made a diagnosis and prescribed medicine. She has every right to demand compensation from us, and she can even sue us for damaging her reputation. Do you understand?"
Only then did the head nurse of the outpatient clinic understand what had happened, and immediately apologized to me repeatedly. I sighed: "What's the use of apologizing to me? Comforting the patient is the first priority now. Let her see the doctor first, and then we're done."
All inspections cannot be charged a penny, and I will handle other issues."
Then I called the intern into the head nurse's office.
"What's your name? Who is your mentor?" I tried my best to control my emotions.
She answered me. Only then did I know that she was the student of Dr. Liu. Dr. Liu obtained the qualification to recruit master's students the year before last, and this student should be her first class of students. A master's degree in medicine takes three years to graduate.
Exceptions for reblogs.
"Do you know what trouble you got into today?" I asked her.
She looked at me with nervous eyes and shook her head.
"First, why don't you do a test on the patient? The diagnosis of gonorrhea or syphilis requires a pathogen test. This is the most basic thing. Don't you know?" I asked her.
I didn't use a certain tone, such as: Didn't your teacher teach you?
I won't say this easily. Her teacher's matter is another matter. I have to talk to her alone. Such words will make me look very incompetent.
"Her symptoms, and how beautiful she is..." she whispered.
I looked at her in surprise, "Symptoms? You are a master's student. Don't you know that cystitis and other bacterial infections of the vagina can also cause the same symptoms? Even undergraduates should know these things."
She doesn't speak.
"Can we judge just by her beauty..." I said again, but I stopped just halfway through because I already understood why she judged that way.
She has low self-esteem and jealousy. This intern doctor does look a bit bad, so when she saw a beautiful female patient with such symptoms, she took it for granted and classified her as that type of patient. In fact, she may not be
Deliberately, but due to inferiority and jealousy in the subconscious. Sometimes people's subconscious cannot know or control themselves. This is just like the judgment I made before I saw the patient. I thought at the time that this
The patient must be a woman working in that industry. In fact, this is also my subconscious mind.
But this does not make me forgive her, so I said: "You will be an official doctor soon. How can you take such a thing for granted? Okay, let's not talk about this matter for the time being, so let me ask you the second question
Why do you use English after the diagnosis? It’s okay to use English on the prescription, as long as the pharmacy can understand it. But the diagnosis in the medical record is for other doctors and patients to see, how can the patient understand it? No.
Every patient understands or speaks English very well. By the way, you clearly put a question mark after the two diagnoses, which means you are not sure that the patient suffers from those two diseases. In this case, you
Why would you prescribe that kind of medication?”
"I...I don't want the patient to know that she has that disease, because, because..." she stammered.
"Why?" I asked her, my face even darker.
She doesn't speak.
I seemed to understand, so I continued to ask: "Then tell me, there are so many cheap medicines in the bacteria treatment products, why do you have to prescribe the latest brand?"
She still didn't answer my question.
I looked at her and nodded slightly, "It's okay if you don't answer. It's very simple. Maybe it will be more difficult for you to graduate. For students like you to engage in the medical industry in the future is simply murder of patients. I will go to graduate students."
It’s up to you to decide how the college responds to this matter.”
She immediately panicked, "It was Teacher Liu who asked for this. She prescribes this kind of medicine to her patients."
Her words confirmed my guess just now. It was obvious that Dr. Liu accepted the kickback from selling the product, and it should be quite a lot. Accepting kickbacks is not a big deal, and such things are very common in hospitals.
But the crux of the problem is not here. It is obvious that she is doing this alone, because even I have never heard of the name of the drug. This is absolutely not allowed. Because the department has uniform standards for medication, the dosage
Doctors can control it, but the variety must be controlled by the department.
Now there is one thing that I am a little bit puzzled about: Since I don’t know about this product, I wonder how Dr. Liu got that product into the pharmacy? You know, any medicine used in the department must be signed by me, the director of the department, and then reported
It needs to be studied and approved by the hospital's Pharmacy Committee.
I'll find out if I ask Dr. Liu. I thought to myself. So I said to the intern doctor in front of me: "Let's go. Since your supervisor is not here, you shouldn't go to the outpatient clinic anymore. This matter
I’ll wait until I investigate the matter clearly before talking about it.”
"Director Feng, I..." she looked at me and said, looking very scared.
I felt very irritated, "Now I have to deal with the patient's affairs first, and we'll talk about our internal affairs later. I'm not free now, so you can go."
She left. I thought in my heart: It seems that I will handle this matter properly this time.
The patient's examination was over, and I looked at all the results. It was indeed a mistake. She did not suffer from sexually transmitted diseases such as gonorrhea and syphilis, but cystitis, mild vaginal fungal infection, and mild inflammation of the cervix.
.
"I'm sorry, there was a problem with our work. Please forgive me. Let's do this. I'll treat you to a meal at noon and talk about compensation by the way. Okay?" I sincerely apologized to her and warmly invited her to join us.
Have lunch.
In fact, compensation doesn't matter, it may not cost much, but it will have a very bad impact on the hospital and the department, so I hope to try my best to get her understanding.
"I don't need your apology. I need the doctor who treated me and your nurse to apologize. This matter has nothing to do with you," she said.
"It is necessary for them to apologize to you. I am the director of the department, and it is because of my management problems, so I should apologize to you." I said, and then bowed to him, "I'm sorry, Ms. Xia. I have caused this to you.
Such damage is our responsibility. Please forgive us."
I knew her name just now when I looked at her medical records. Xia Qian.
Immediately, I went to see the head nurse.
The head nurse also hurriedly bowed and apologized to her, "I'm sorry, we didn't do our job well. And our attitude was not good. Please forgive me."
"Go and call the intern to apologize to Ms. Xia. This student is so irresponsible, and the doctor on duty will also have to deal with it." I said to the head nurse of the outpatient clinic. In fact, I was also telling Xia Qian.
The head nurse left, and I said to Xia Qian again: "How are you, Ms. Xia? Am I lucky enough to treat you to a meal at noon?"
She looked at me, "Are you inviting me personally or from your department?"
I smiled and said: "Our department did not do its job well. Of course, the department asked you to talk about compensation. I think that maybe in this way, we may have a better discussion. Don't worry, we
I will try my best to meet the conditions you put forward. After all, there is something wrong with our work."
She shook her head and said, "I don't want to have dinner with you doctors. You are too indifferent to patients and don't care about their feelings at all. You are all about money. I am very sad today, not only because of the loss of money and physical harm.
What's more, I feel that I have been greatly hurt mentally. You, you can actually point out that someone has a sexually transmitted disease! Have you ever thought about it? What will this do to a woman and her family?
The impact of this? Today, it’s me, because I’m more serious. What if it were other people? Other people would probably just forget it, and they would probably suffer all kinds of harm because of it. You doctors are too
I feel numb, and the people who come to see us don’t treat us as adults at all. I, I am really sad.”
When she said this, tears began to flow from her eyes. I believe she was really sad, and she was extremely sad. From the moment I saw her, she never shed tears even when the nurse treated her like that. (Unfinished)