The design of hospital outpatient clinics has one thing in common, that is, the clinics are centered around the clinics, and various examination departments are as close as possible to these clinics. However, our obstetrics and gynecology department is different, because the examination items here cannot be fully covered, and many examinations must be
Let patients go to the laboratory department of the hospital or even the biochemistry room which is far away from the outpatient clinic. More obstetrics and gynecology patients need to check their body hormone status, because many diseases in women are caused by changes in hormone levels in their bodies.
Therefore, since I became the director of the department, I first introduced a service measure, which is to arrange a few nurses to serve as medical guides for patients who need to go to distant places for examination. In this way, the patients
There is much less resentment.
The doctor's attitude is also very important. Patients are afraid of their diseases, but they don't know how to diagnose and treat them. Therefore, as long as the doctor's attitude is gentler and he says a few caring words to the patients from time to time, they will feel better about the disease in their hearts.
The doctor is full of gratitude. Such things are not difficult for doctors, as long as they form a habit. As for things like medicines being more expensive and having more examination items, as long as it is not too much, there will generally not be too many patients.
Calculative.
Most Chinese people are very tolerant, and most of them will choose to tolerate when they encounter trouble. The same is true for our patients.
Today is Tuesday, and there are a lot of patients in the hospital. There are only five working days in a week, and Monday is often the busiest time for people, so many patients choose to come to the hospital on Tuesday to see outpatients.
When I arrived at the outpatient clinic, I saw a long queue outside. Few of them were talking, because everyone is used to this situation. I am also used to it. This is the case now. A top-level hospital like ours simply does not
There will be a shortage of sources of disease, and those district-level hospitals and lower-level hospitals often worry about food. Because of this, the service attitude of the better hospitals is worse. But I don’t want this to happen in my department.
, because I always believe that patients are patients. Although we have utilitarian purposes, as people engaged in this industry, we still have to have minimum morality and conscience.
I looked around the outpatient clinic and found that the situation was relatively good. In fact, I was just doing a routine inspection. Just as I was about to leave, the head nurse from the outpatient clinic ran over and said, "Director Feng, you haven't met our new director Qiao yet, have you?"
?”
I said, "Yes. I've been quite busy recently."
She said: "We have prepared an office for her. Do you want to take a look?"
I thought about it and asked, "Has Director Qiao read it? What does she think?"
She hesitated to speak.
I asked in surprise: "Has she already seen it?"
I felt this from the way she hesitated to speak. Otherwise, why would she have such an expression?
Sure enough, she said: "Yes, she came to see it this morning and was very unhappy."
I said, "Oh? Then take me to see it."
She immediately took me there, which was the former color ultrasound room. Later, after the color ultrasound project was taken back by the hospital, this place became vacant.
She opened the door and turned on the light. I saw that it was very nice inside, with a large desk and a beautiful sofa in the sitting area, and there was a single bed next to it.
I was a little confused, "Head nurse, Director Qiao, what do you think is wrong?"
She hesitated for a moment before replying: "She didn't say anything, she just couldn't say it well."
I secretly wondered: This office is better than mine, why is she dissatisfied? So I said: "That's it, this is the condition we have. When I became the deputy director, I didn't have an office yet."
Immediately I left the office, thinking in my mind: Do people who have been transferred from the army have very high requirements? What is there, isn't it just a deputy director of a department?
However, I still think that I should ask the other party clearly what kind of office conditions she needs. After all, she has just arrived in our hospital. I think: as long as she has that condition, I should try my best to satisfy her.
Then I returned to the department and called the head nurse to my office, "Head nurse, have you visited Director Qiao's office?"
She replied: "I went to see it, and I bought everything. But... Director Feng, it seems that Director Qiao is not satisfied."
I still wonder: "Why?"
She whispered to me: "Director Feng..."
Women are like this, they like to pretend to be mysterious. Now she and I are the only two people in my office. As a result, she still talks to me in such a low voice. I don’t like her like this, so I immediately said to her: "Speak loudly.
Click. There’s nothing you can’t say.”
She then returned to her normal voice, "Director Qiao said that the office furniture is of too low quality, and he also said that there are no bookcases."
"Did you ask her to come to my office?" I asked, dumbfounded.
She shook her head.
I smiled bitterly and said, "Well, let her buy a bookcase by herself, and then take the invoice to the department to report the bill. But before that, let her come and see my office first. With this condition, our hospital cannot compare to the military hospital."
of."
She said: "Okay."
I immediately asked her: "Has she been here this morning?"
She answered me: "I was here, but she left soon. Director Feng, she also came yesterday, but she was very unhappy when she heard that you had something to do and left."
I felt that she was suspected of provocation, so I smiled and said, "No. I did have something to do yesterday. How about this? Do you have her phone number? Please give it to me. My child can take the initiative to contact her, or like this
, our department is holding a welcome banquet, and everyone should take this opportunity to have a meal. The place doesn't need to be too nice, just a mid-range restaurant. The money is earned by everyone's hard work, and it is not worthwhile to spend too much."
She didn't say anything, and couldn't say anything, because she knew that as long as I decided things in the department, there would generally be no changes, and she wouldn't allow other people's objections.
She left Director Qiao's phone number and left. I looked at the number and found that it was the number of the first batch of mobile phones, a very good series of numbers.
After thinking about it, I immediately called her.
"Hello, Director Feng." A very pleasant voice suddenly rang on my mobile phone.
She spoke very standard Mandarin on the phone, and her voice was waxy. But from her voice, I could tell that she was about forty years old. It is difficult to conceal a human voice because of the vocal cords.
There will be corresponding changes as a person ages, unless it is deliberately artificial.
Also, I didn’t expect that she actually knew my phone number, but after thinking about it, I realized that she must have asked the head nurse to get it. This is natural, and I would have done the same thing as her. This is the best way to get it.
Minimum service requirements.
"Director Qiao, I'm sorry. I did encounter a very urgent matter yesterday, so I left temporarily. I never meant to neglect you on purpose. Please understand," I said.
She said: "Nothing."
Her words were light, and I understood the emotion as soon as I heard them. I couldn't help but smile bitterly, and then I continued to say to her: "Director Qiao, the deputy director of the department did not have a dedicated office in the past. It was like this when I was the deputy director. But
The situation is different now. Because the outpatient clinic of our department needs to be better managed, I have considered preparing an office for you in the outpatient clinic. The conditions in our hospital are a bit worse, and the hospital will not reimburse for the equipment in the office.
We can only use the income generated by our department to deal with it. Please understand."
"...You have to have a computer. We are in the information age now, and a computer should be a necessary tool for work, right?" She pondered for a moment and then said.
Only then did I realize that I had indeed missed this question, so I hurriedly said: "Okay. I'll have someone buy it for you right away."
Her voice became more easy-going, "Director Feng, are you in the office now? I really want to meet you as soon as possible. You are my leader. If you don't give me instructions, I don't know how to proceed."
Work."
I said: "You are an expert in a military hospital, and you must have more work experience than me. It's just that our local hospital may have some differences in management from your military hospital. How about this, Director Qiao, do you think it's okay now? I just want to talk to you.
You want to say something."
"Okay, I'll drive over right away," she said.
After hanging up the phone, I smiled bitterly and shook my head. I thought to myself: I wonder what kind of woman this new Director Qiao is? But from what I heard about her, I already had a preliminary feeling:
This woman should be more arrogant and have a better family background. Moreover, she has the most basic qualities of a soldier, that is, she respects her superiors. Because I can feel that she already has opinions and views on me.
, but at least she showed a kind of obedience when we talked on the phone.
Suddenly I remembered that the head nurse said she was very beautiful, and I couldn't help but smile bitterly: A woman in her forties, how can she be beautiful even if she is beautiful? I couldn't help but think of Lin Yulai. She should have been beautiful when she was young, but now she only has her temperament.
Already.
That's good, at least she's not as strong as I thought at first. Then I thought again.
She arrived half an hour later.
I was reading a paper in a medical journal on infertility statistics when she knocked on the door.
When she came in, I had no idea that she was Director Qiao and my new partner. Because I couldn't believe that a woman in her forties could have such a beautiful appearance. Moreover, her beauty was as beautiful as Zhang Shi's.
Yu's mother is completely different.
She came in with a smile on her face, "Director Feng, right? I didn't expect you to be so young."
Then she reached out her hand to me.
My eyes looked towards her hands very naturally, and I was immediately sure that she was my new partner. I know that a woman's hands can reveal her true age without any concealment. (To be continued)