At this time, another patient came to defend his rights. Zhou Wenbin habitually avoided this kind of thing and asked Cheng Xiaohong to receive him on the pretext that he had a meeting in the hospital.
At present, the medical office has formed an unwritten rule. When male patients complain, Xu Chunliang receives them. When female patients complain, Cheng Xiaohong is responsible. Lao Zhou is still responsible for holding meetings. He will not take action personally unless he has to.
The patient who came to complain was named Tong Meili, a cashier at a gas station in this city. She came to complain about the Medical Aesthetics Center of Changxing Hospital. She had double eyelid surgery at the Changxing Medical Aesthetics Center last month and was very dissatisfied with the postoperative results.
I thought it was a surgical accident and I was disfigured.
This is not the first time Cheng Xiaohong has dealt with her. Last time she participated in a consultation at the medical aesthetics center. The aesthetics department believed that the surgical results and recovery were good. There were no surgical errors, let alone the disfigurement mentioned by the patient. The patient was informed that the surgery was
During the recovery period, let her be more patient and wait for the final recovery effect.
Tong Meili expressed her understanding at the time, but after she returned, she kept calling the 12345 hotline to complain about Changxing Medical Beauty Center, which had a very bad social impact. Cheng Xiaohong later personally accompanied her to Dongzhou City for medical-patient dispute mediation
The center offered mediation, but Tong Meili did not accept it, believing that the municipal mediation center and Changxing Hospital were colluding.
Cheng Xiaohong invited Tong Meili into the office with a smile on her face and poured her a cup of tea: "Sister Tong, what do you want to do today?"
Tong Meili pointed to her eyes and said, "Look carefully at my eyes."
Cheng Xiaohong looked at her with wide eyes. To be honest, Tong Meili looked a bit unworthy of her name. She was already looking tired at the age of forty, her skin was dull, and there were a lot of crow's feet in the corners of her eyes. In order to improve her appearance, she came here
The cosmetic department of Changxing Hospital performed double eyelid surgery.
Frankly speaking, her double eyelid surgery was very successful and looked very natural, but she didn't feel that she looked better than before. After all, the basics are there. Double eyelid surgery cannot completely improve a person's appearance.
Cheng Xiaohong also had the same surgery, so she has a certain say in this aspect.
"pretty good!"
"You are telling lies without conscience. Can't you see that my eyes are one big and one small? Can't you see that I'm not as good-looking as I used to be?"
Cheng Xiaohong stared at it for a while, but she really didn't notice that her eyes were one big and one small: "Sister Tong, I think she's recovering well." Cheng Xiaohong used her words more carefully and said matter-of-factly, "She's good-looking. Her face is really good-looking."
can not tell.
Tong Meili sneered: "Of course you from the hospital are talking to your own people, but you can't tell lies with your eyes open. Although I had single eyelids in the past, I looked pretty good. After I had my double eyelids done at your medical beauty center,
My eyes have become bigger and smaller. At first you said I needed a recovery period, but it has been more than a month now. Not only have I not recovered, my eyes have become uglier and uglier. Even my men don’t even want to look at me.
"
"Sister Tong, is it not that serious?"
"Why is it not serious? You must give me an explanation today, otherwise I will announce this matter to the whole society, and I will expose you!"
Cheng Xiaohong advised her to calm down first and planned to invite the person in charge of the medical beauty center to explain to Tong Meili.
Tong Meili said: "Okay, you call them all over. The one who performed the surgery on me is Cai Rongjuan. By the way, don't think that I don't know that your hospital's cosmetology department is privately contracted. It defrauded me of so much money and made me...
If you are not a human being or a ghost, I am not done with you."
Xu Chunliang took a look and realized that this Tong Meili's appearance was unflattering. It was unprecedented in the past to have double eyelids. Her body and skin were affected by her parents, so how could she easily go under the knife? But even if Tong Meili didn't go under the knife, her appearance wouldn't be any better.
, he was a little confused and didn’t understand, isn’t it bad to be purely natural? It has to be modified the day after tomorrow. What kind of medical beauty, isn’t it just a human body fake project?
Cheng Xiaohong asked Tong Meili to go sit in the mediation room next door first. She immediately contacted the relevant person in charge of the medical beauty center to come over. After all, it was not convenient to say some things in front of the patient.
Cheng Xiaohong first called Cai Rongjuan, the director of the Medical Aesthetics Center. Cai Rongjuan was performing an operation and would not be able to step down until half an hour later. The Medical Aesthetics Center of Changxing Hospital is a contracting department. The contractor, Zeng Hongwen, is from southern Fujian. Many of their people will be contracted.
The department has become an industry.
Zeng Hongwen said that it was not convenient for her to come here and asked the medical office to discuss it first. Cai Rongjuan had to come forward in this matter.
Cheng Xiaohong hung up the phone, feeling a little depressed. She complained that the people in the medical beauty center were very troublesome. They were the ones who complained. They didn't take it seriously themselves and pushed everything to the medical department. But the key to the problem was that the medical beauty center was a troublemaker.
The center is a cooperative operation model, which is more difficult to deal with.
Xu Chunliang said: "The woman who made the trouble is not good-looking either."
Cheng Xiaohong looked out the door and asked Xu Chunliang to come over. There were photos of Tong Meili before and after the surgery on the computer. Xu Chunliang compared them and determined that they were a little bit uglier after the surgery than before.
The phenomenon is not obvious.
Cheng Xiaohong said: "Cai Rongjuan, the director of the cosmetology department, is Tan Guoliang's wife. The couple has been quite unlucky recently. Just after Lao Tan's matter was resolved, his wife got into trouble again."
When Xu Chunliang heard about this relationship, he smiled disdainfully and said: "Tan Guoliang is so capable, let him solve it by himself. Our medical office should not get involved in this muddy water."
Cheng Xiaohong said: "You don't know the relationship between this. The cosmetology department is contracted by a third party. If the responsibility lies with the hospital, it will be the third party who pays the money. However, the reputation of our Changxing Hospital will definitely be damaged. Xiao Xu, please help me go to the doctor."
Beauty Center.”
"What are you doing?"
"Let's see if Cai Rongjuan is undergoing surgery. She thinks she should not take responsibility and is very negative about this matter. If she, the client, does not come forward, it will be difficult for us to talk."
Xu Chunliang knew that Cheng Xiaohong had to stay and deal with Tong Meili, so he agreed.
When I went there, I met Vice President Geng Wenxiu who was patrolling the hospital with a group of administrative staff. According to the division of responsibilities, she was responsible for outpatient medical care, and she conducted routine inspections twice a week.
Because she walked in front of her, Xu Chunliang said hello to her out of politeness.
"Hello Geng Yuan!"
Geng Wenxiu didn't even look at him, she straightened her chest and walked past him. She always had this aloof look.
Xu Chunliang was inevitably a little depressed. For a big official, the official power was quite high. The big boss of the hospital, Gu Houyi, was not as arrogant as her. I thought that when I commanded 100,000 people, I was not as arrogant as you.
After Geng Wenxiu walked over, he adjusted his glasses and asked Li Qiaoyan, director of the Customs Office next to him, "Who was that just now?"
Li Qiaoyan said: "Oh, Xu Chunliang, the new officer from the Medical Office."
"Xu Chunliang?" Geng Wenxiu repeated the name. At this moment, she was not aware of the influence this young man would have on her future life. Cai Rongjuan is well-known in the beauty industry in Dongzhou City. She was sent to South Korea for further study a few years ago.
I did learn some advanced beauty techniques.
After Zeng Hongwen, a businessman from southern Fujian, contracted the cosmetology department, he has been working very well with Cai Rongjuan and invested a lot in building Cai Rongjuan's image.
Cai Rongjuan is keen on social activities. She is also a member of the district CPPCC and a member of the Democratic Party. She is very particular about what she wears and has a rather arrogant temperament.
Although Xu Chunliang has not been in Changxing for a long time, he has already discovered that there are distinct classes in the small Changxing Hospital. This class is defined by position and wealth. As far as the medical department is concerned, young doctors usually do not earn a high salary, even if they are independently managed.
There are not many beds. If you can become the leader of the medical team, you will have a qualitative leap. If you become the deputy director, the director's income will continue to rise.
In any era, wealth is the source of confidence, so it makes sense to say that one is wealthy.
Cheng Xiaohong knew Cai Rongjuan well. She didn't go for an operation at all. Generally speaking, cosmetic departments rarely arrange surgeries in the afternoon, and even if they do, Cai Rongjuan rarely goes on stage in person.
When Xu Chunliang arrived at her office, Cai Rongjuan was chatting with a woman dressed as a lady. When she saw him pushing the door open and coming in, her face with exquisite makeup suddenly became serious: "Who asked you to come in? Get out!" The general manager in the hospital said.
There are some directors who have a very bad temper and think they are superior to others in the hospital.
Xu Chunliang knocked on the door, but no one answered, so he opened the door.
Xu Chunliang was not shocked by her aggressive momentum. He looked at Cai Rongjuan and said, "Are you Cai Rongjuan?"
Cai Rongjuan was stunned. Xu Chunliang was wearing the work clothes of the hospital, so she thought he was a junior in the hospital. Such people were usually not looked down upon by her. A junior actually dared to call her by his first name. He was too courageous.
Big.
The lady chatting with her also felt that something was wrong in the atmosphere, so she smiled and said, "If Director Cai has something to do, I'd better leave first."
Cai Rongjuan was a little embarrassed. In fact, she had brought this embarrassment on her own. If she hadn't been so domineering, Xu Chunliang wouldn't have acted next.
Xu Chunliang doesn't care what kind of beauty department director she is, aren't you arrogant? I'll let you know the consequences of arrogance: "In my medical department, a patient complained about your surgical accident. The patient is waiting at our place. I came here on a special trip.
I’ll come over to you to solve your problem.”
Cai Rongjuan's face turned red. She really didn't save any face for her. Didn't this kid know that he was receiving VIPs? Wasn't this a blatant slap in the face?
After hearing Xu Chunliang's words, the lady was even more unwilling to stay. She picked up her Hermès handbag and said goodbye.
Cai Rongjuan wanted to get up and see her off, but she waved her hand to stay and left in a hurry.
Cai Rongjuan said with a gloomy face: "What do you mean? In front of my patient, what do you mean by saying this?"
"I don't mean anything. I just want to state the facts and inform you. Please understand that we are helping you deal with the problem. If you don't go, I can understand that you refuse the coordination of our medical office and can only let the patient go directly to the hospital."
You communicate." After Xu Chunliang said that, he walked away.
