Zeng Hongwen raised her wrist and looked at the time, and said somewhat depressedly: "What's going on? It's already been fifteen minutes. Do you want to give them a call?"
Zhou Wenbin shook his head. Every negotiation with a patient is a psychological battle. This is by no means the first time. The other party wants to consume their patience and make them passive while waiting.
Zhou Wenbin wanted to laugh a little. This kind of trick is too childish. Sooner or later, they have to negotiate face to face, and sooner or later they have to put forward their conditions. Why go through such a big circle? It would be better to say it straightforwardly.
At half past ten, Shi Zhiwei and his wife finally arrived. When they came to the conference room, they didn't even say a word of apology. Tong Meili first noticed Cai Rongjuan's absence and said sharply: "Where is Cai Rongjuan? Why isn't she here?"
Zhou Wenbin said: "According to the process of handling matters in our hospital, Director Cai needs to recuse himself today. This is Director Zeng, the head of the beauty center. She can fully represent Director Cai." In fact, Cai Rongjuan was invited to today's meeting, but Cai Rongjuan insisted and refused.
Zhou Wenbin had no choice but to kidnap her here.
Zeng Hongwen smiled at the couple and said, "Sit down first."
The couple looked at each other and sat down at the seats assigned to them.
Zhou Wenbin introduced the members of the expert group to them.
Tong Meili said: "Who told you to find someone to help me identify it? Your Changxing Hospital is really good. Now you are going to sing a double act. Have you set up a trap for us to fall into?"
Zhou Wenbin explained: "These are the authorities in the beauty industry in Dongzhou City..."
Shi Zhiwei said: "Don't come here, what bullshit authority, don't fool us."
Several experts were so angry that their faces were red. The quality of these two people was too poor. Who would be willing to take a trip into this muddy water, not for the sake of money?
"I don't believe the appraisal team you invited from Changxing Hospital. You ask them to leave, or we won't talk about it today." Tong Meili stood up and prepared to leave.
Zhou Wenbin had no choice but to invite the expert team out first. The money spent on inviting the experts today was wasted, and he had to compensate them.
After the expert left the stage, Zeng Hongwen said: "I am the person in charge of the beauty center. I wonder what your demands are?"
Zhou Wenbin asked Cheng Xiaohong to give him two bottles of iced mineral water. The couple was so angry, so he had to help them calm down the anger first.
Shi Zhiwei opened it, took two puffs, and took out a pack of cigarettes from his pocket.
Cheng Xiaohong reminded: "Mr. Shi, I'm sorry, smoking is not allowed here."
Shi Zhiwei ignored her at all, but still took out a cigarette and lit it. Zhou Wenbin winked at Cheng Xiaohong. The focus today is to negotiate terms and find out the trump cards of these two couples. For other things, just turn a blind eye.
.
Tong Meili took out a copy of the bracelet invoice from her handbag and handed it over.
Zeng Hongwen took it and found the amount. The number was eight hundred and eighty-eight thousand and the invoice date was three years ago. Zeng Hongwen realized that the other party was going to make a big deal out of this incident, so she pushed the copy back.
, smiled and said: "What do you mean?"
Tong Meili said: "What do you mean? Stop pretending to me! My jade bracelet was dropped by your director Cai. It was a gift from my husband three years ago. It was only worth so much at the time. The market price of jade in recent years
You should know, right? The buy-back price they offered me was eight million."
Zhou Wenbin thought to himself that these two people really dare to ask for eight million. Why don't you go and grab it? He looked at Zeng Hongwen. Zeng Hongwen probably didn't make that much in total from contracting the beauty center. She would definitely not agree.
Zeng Hongwen believed that the other party was blackmailing: "I have no control over the bracelet. You can call the police and let the police handle it. If the police can't handle it, you can go to court."
Tong Meili slapped the table hard, stood up, and said angrily: "Cai Rongjuan is not from your beauty center? Didn't you just say that you can represent her with full authority?"
Zhou Wenbin said something helpful: "Don't get excited, everyone. Our purpose today is to solve the medical problem. We will talk about the bracelet later."
Tong Meili said: "Okay, let's talk about the surgery. Now my eyes are one big and one small. They are itchy and painful. I shed tears when I see the wind. I can't even close my eyes when I sleep at night. It's all caused by Cai Rongjuan's surgical error. She
It has disfigured me and ruined the rest of my life, how do you think I should be held responsible?"
Zeng Hongwen said: "But the previous evaluation showed that there was no problem with your operation, and your postoperative recovery was also within the normal range."
Tong Meili said: "Of course you are talking to you when you ask someone to identify me. I know my problems better than anyone else."
"If you don't believe our identification results, you can go to any authoritative organization for identification. If it turns out that there is indeed something wrong with our operation, we will definitely bear all responsibilities."
Shi Zhiwei grabbed the mineral water bottle on the table and smashed it to the ground, startling the people around him.
Shi Zhiwei pointed at Zeng Hongwen and said, "Does that mean you don't admit it?"
Zeng Hongwen was a little scared, so she pretended to be calm and said: "Whether it was a surgical accident or not, I don't care, and you don't care. It depends on the institution's appraisal results."
Shi Zhiwei said to Tong Meili: "I told you not to come here a long time ago. What results can be achieved by talking to these people? They are all masters who will not shed tears until they see the coffin."
Zhou Wenbin said: "You are wrong to say that. Our Changxing Hospital is full of sincerity. According to our appraisal results, Ms. Tong Meili's surgery did not constitute a surgical accident. If you do not agree with our appraisal results, you can choose any authoritative hospital in China."
Institution, we can bear the appraisal costs, are you satisfied with this?"
Shi Zhiwei said categorically: "Not satisfied!"
Zhou Wenbin said: "Then how do you solve it? Tell us your conditions."
Shi Zhiwei handed over a claim list that he had prepared. Zeng Hongwen took it and saw what was written on it.
He admitted the surgical accident and publicly apologized to Tong Meili. He refunded the entire operation fee and treatment fee of 38,000 yuan, paid for all subsequent plastic surgery expenses, compensated for mental losses of 500,000 yuan, and compensated for the loss of a bracelet of 1 million yuan.
Although it was not outrageous enough for her to pay for the eight million bracelet, the price was already prohibitive.
Zhou Wenbin took it and took a look at it. He was not surprised by the amount. There were many people who wanted more. Wang Dalei asked for 3 million yuan in compensation before, but in the end he was settled for less than 30,000 yuan.
The compensation list was very clear. The couple should have found someone to calculate it. What surprised Zhou Wenbin was the cost of surgical treatment. He never imagined that a simple double eyelid surgery would cost 38,000 yuan.
Beauty center charges are so high? No wonder Cai Rongjuan even drives a Mercedes-Benz.
Zeng Hongwen said: "Don't you think the request is too outrageous? It's impossible for me to agree to such conditions."
Zhou Wenbin secretly complained that negotiations were not like this. Zeng Hongwen had no experience in handling disputes. The correct approach should be to cool down the matter first and stabilize the two couples first.
Zhou Wenbin suggested: "How about putting this document here first, we need to discuss it."
"There is no need to discuss, there is no room for negotiation on this condition." Zeng Hongwen thought to herself, it is not that easy for me to blackmail me for the money I have earned so hard.
Shi Zhiwei smiled and said, "That means there's nothing to talk about?"
Zhou Wenbin said: "Of course we have to talk, but everyone needs to return to rationality and focus on reality."
"Don't regret it!"
Shi Zhiwei stood up, Tong Meili followed suit, and the couple left without looking back.
The meeting ended just after it started. Zhou Wenbin said to Zeng Hongwen: "You shouldn't refuse on the spot."
Zeng Hongwen said: "How can I agree to such an unreasonable request without rejecting it? Oh, I understand, it's not you who pays for it anyway."
Zhou Wenbin said: "That's not what I meant. There are methods and techniques to solve problems. If you do this, it will only further intensify the contradiction."
"It gets worse when it gets worse. What else do they dare to do?" Before Zeng Hongwen could finish her words, a call came over.
Something happened at the beauty center. A group of old ladies blocked other people's medical treatment in the beauty department and disrupted the medical order. It was like one wave after another, and Zeng Hongwen hurried back.
