Of course, except for Yang Zhengang, who is a stubborn person, he can only make the situation worse. The family members of these two patients look gentle and gentle, and they are not members of society at first glance. Such people are usually very reasonable. Ghost
When it comes to fear of bad people, the medical office is most afraid of scoundrels like Wang Dalei.
The Medical Department is a department that coordinates the relationship between doctors and patients. It does not necessarily have to be the first. Whoever takes the responsibility will bear the responsibility, and whoever caused the problem will explain it himself. With this mentality, Huang Lide cleverly brought the relevant personnel together and invited them all.
Go to the medical office.
Yu Mo and Wang Zhaogang first went to the mediation room to discuss countermeasures before arranging to meet with the patient, but something unexpected happened.
Wang Zhaogang was very unhappy that his department was involved in this matter, so he naturally spoke unkindly: "Director Yu, what do you mean by doing this?"
Yu Mo said: "Director Wang, I am not targeting your department, I am just discussing the matter."
"Isn't this called targeting our department? Why do you involve us in your own problems?"
Yu Li also has a bad temper: "What do you mean it's my own problem? Director Wang, your ultrasound report clearly stated that it was early intrauterine pregnancy."
"Intrauterine pregnancy sonogram performance!" Wang Zhaogang corrected loudly.
"You don't have to shirk responsibility. We all understand what this report means."
"Who is shirking responsibility? Since when does our ultrasound report represent clinical diagnosis? You should understand that we are an auxiliary department, and ultrasound is an auxiliary examination and cannot be used as the only basis for clinical diagnosis."
"According to what you say, what's the point of the existence of your ultrasound department?"
"We exist to help you diagnose, not to wipe your butts!" Wang Zhaogang felt quite angry.
"You are really vulgar, can you have some quality?"
"You are qualified. If you are qualified, why don't you have the courage to take on your own responsibilities? Why do you have to involve us if you miss a diagnosis?"
The voices of the two became louder and louder, and before they even met and negotiated with the patient, they started to quarrel internally.
Huang Lide did not expect that the situation would turn out like this. He advised the two of them: "Both of you should calm down. The patient is next door and it is not good for others to hear."
Wang Zhaogang said: "Old Huang, please tell me clearly, what do you mean by asking me to come? Does even the medical office think that our ultrasound department must bear responsibility for this matter?"
Huang Lide said: "I didn't say that!"
Yu Mo glared at Huang Lide and said, "Does your medical office think it's all my responsibility?"
"I didn't say anything. I called you here just to discuss how responsibilities should be divided..."
Wang Zhaogang interrupted him rudely: "That's enough. I don't understand the psychology of you clinical people. When something happens, you blame it on our auxiliary department. If you cause trouble, you don't dare to take responsibility for it."
Huh? You don’t think about us when you are making money? You misdiagnosed, you made a mistake, and immediately took the shit basin to our department. You are clinically important, and our auxiliary departments are all bastards?"
"Wang Zhaogang, what are you talking about? Do you dare to say that you have no responsibility at all?" Yu Mo waved the copy of the ultrasound report vigorously, almost poking Wang Zhaogang's nose.
"Don't blame me. Who made the clinical diagnosis? The patient is looking for you, not us. In order to clear yourself, you don't even have the basic professional ethics, and you try your best to push us out. Why do you think we are easy to bully?
"
Huang Lide had known that their meeting would be such a chaotic scene, and he would have done nothing to organize the negotiation between them. He was the one who caused the matter. At this time, he could only act as peacemaker: "You two
The director is calm and collected."
Wang Zhaogang said: "Tell me how to calm down?"
Yu Mo said: "I don't think there is any need to continue the discussion. Negotiating with patients is a matter for your medical office. It's up to you how to deal with it!"
Cheng Xiaohong knocked on the door and came in: "Director Huang, the patient's family is impatient to wait."
Huang Lide said: "Can the two directors explain the situation to the patient's family first, and then..."
Yu Mo shook her head, opened the door and went out. Wang Zhaogang saw her leaving, and he had no reason to stay. In his opinion, this matter had nothing to do with their ultrasound department.
The patient's family also heard the quarrel next door, but they didn't know what happened. Huang Lide had promised them to arrange a meeting with Yu Mo before, but Yu Mo refused. It was obviously impossible to meet immediately. Huang Lide had clearly promised them just now that this
The patient's family members were unhappy and asked to see the director. If their request was not met, they would make the matter public through social media.
Huang Lide panicked when he heard this. Previously, Tong Meili and his wife made a big fuss in Changxing, which led to Gu Houyi's resignation. Now as long as it attracts social attention, Changxing will definitely suffer the loss, not to mention that this matter is justified.
Yang Zhengang couldn't be counted on at all. Huang Lide asked Cheng Xiaohong how to deal with this matter. Cheng Xiaohong had already seen that the two newcomers had little ability. If Xu Chunliang was here, the situation would not evolve to the point where it could not be ended. Xu
Chunliang's absence for so long proves that he is deliberately avoiding it just to make these two guys look good.
Cheng Xiaohong decided to play dumb and not provide any reference. Huang Lide had no choice but to contact Vice President Yan Huiyi, hoping that he would take time to meet with the patient's family.
Yan Huiyi became angry as soon as he heard that. Each administrative department performed its own duties, and he had to trouble himself with such small things. He didn't know how much trouble would be waiting for him in the future. He told Huang Lide that he had many important things to deal with and asked him to bear them.
Take responsibility.
Not long after Yan Huiyi hung up the phone, Dean Zhao Feiyang called and asked him what was going on? As the dean in charge, why did he not pay attention to such a big thing happening in the medical office?
Yan Huiyi originally thought that Huang Lide had overstepped his authority to file a complaint, but he soon figured out that the female patient named Zhao Xiaohui was the host of the Dongzhou TV Life Channel and was considered a celebrity in Dongzhou.
They came here today to show courtesy first and then to fight. If they can't resolve this matter, they will make it public.
Yan Huiyi realized the seriousness of the matter and couldn't help but broke out in a cold sweat. Changxing was really in a bad year. Why did he encounter such an unlucky thing? He quickly assured Zhao Feiyang that he would go over there and he would definitely appease the patient's family members and try his best to
Get the situation under control.
Zhao Feiyang was not interested in hearing his promise and hung up the phone before he finished speaking.
Yan Huiyi hurried to the medical office, personally received the patient's family members, and communicated with them for more than an hour before he figured out their specific demands.
The patient's family members were not unreasonable people. They left the conditions listed and promised to give them three days to consider.
After seeing off the patient's family members, Yan Huiyi summoned relevant personnel to a small conference room for a meeting. Yu Mo and Wang Zhaogang had no choice but to come over after receiving the notice.
Yu Mo came to the door of the conference room and met Xu Chunliang, who had arrived late. Xu Chunliang smiled at her: "Director Yu, are you having a meeting?"
Yu Mo nodded, she couldn't laugh now.
A group of people sat down in the small conference room. After Yan Huiyi finished talking, he never left. He was studying the conditions put forward by the patient's family in his hands. When he saw that everyone was here, he handed the conditions to Cheng Xiaohong and asked her to
Make a few copies and distribute them to everyone.
Yan Huiyi cleared his throat and looked at Xu Chunliang: "Xiao Xu, where did you go just now?" Xu Chunliang is currently in charge of the work of the medical office. He should have been present in the situation just now.
"I went to the Department of Traditional Chinese Medicine to handle a doctor-patient dispute."
Huang Liide stood aside and said, "Xiao Xu, things are very urgent. You should come over first."
Xu Chunliang said: "Old Huang, when did you come back? Where have you been?"
"I have been in the hospital, and I was the one who handled the dispute just now."
Xu Chunliang said: "Is it handled like this? I didn't understand the conditions of the patient's family, so I invited Director Yu and Director Wang to have face-to-face communication with them. But you are really there. You have done clinical work at least, right? Why don't you have any common sense?"
"
Huang Li De was stunned. Is this guy criticizing himself? What qualifications do you, a young man, have to criticize me? He can't show weakness in front of so many people: "Xiao Xu, how can you speak? Who has no common sense?"
Yan Huiyi said: "Don't say a few words. Before anything happens, you guys have started to... quarrel among yourself... don't be afraid of being laughed at!" He glanced at Yu Mo and Wang Zhaogang by the way, and also heard that they
