Chapter six hundred and eighteenth store bullying support)
After Li Guangyu explained the issues about the investment company to Luo Qianwen, he left Li's Building and went to the Hengyu Supermarket in Central for inspection.
He heard from his family's employer yesterday that the service attitude of the employees in Hengyu Supermarket has dropped a lot compared to the past. He wants to go and see the situation in person today.
The Wellcome Supermarket has only been closed down for a few months, and these people are in such a situation, which makes Li Guangyu very unhappy.
Although he knew that the current several vice presidents of Hengyu Supermarket Group, except for Vice President Li Yibo who was in charge of finance and administration in Xiangjiang, the other four vice presidents had gone to Southeast Asia to develop markets, and their management of the group was not as good as before.
many.
But what do the following managements do? Xiangjiang is currently monopolized by Hengyu Supermarket and Watsons. Without pressure, it will be like this now.
When Li Guangyu came to the supermarket, he was a little relieved to see that the supermarket security guard was quite responsible. He did not ask the security guard to notify the supermarket manager. He, Gan Qin and Du Yonghong walked into the supermarket.
Li Guangyu walked around inside and felt quite bad. This is the Central store, known as the flagship store of Hengyu Supermarket. There are so many problems here. It is difficult for Li Guangyu to imagine what the situation is like in other branches.
As the manager of the Central store, Chen Zelin followed Li Guangyu quietly, not daring to say a word. He did not expect that Li Guangyu would suddenly come to their supermarket at this time, and he knew in his heart that he would not have a good time this time.
Li Guangyu ignored Chen Zelin. After returning to the building, he ordered Gan Qin to inform the middle and upper-level management of Hengyu Supermarket Group in Xiangjiang to hold a meeting at Li's Building at six o'clock. He also notified Li Xuemei to be present.
At the same time, Li Guangyu called Li Ka-shing. This was not the case with Hengyu Supermarket. The same was true with Watsons. Without competitors, these people became lazy.
Anyway, they have a monopoly on the retail market of Xiangjiang supermarkets, and the citizens have no choice but to buy what they like or not. With these two supermarkets, the citizens have no choice.
After listening to Li Guangyu's story, Li Ka-shing said to him: "Guangyu, I will actually check Watsons later and deal with the situation at the same time. Some management seem to think that if there is no opponent, they can
If they rest on their merits and live in retirement, these people are determined to be punished. In some serious cases, I will expel them."
Li Guangyu said: "Uncle Li from Watsons has paid more attention. After our two monopolize the market, we should provide better services in this area. Otherwise, it will be easy to leave people with bad news. If there are competitors in the future, the public will not
We will support us again. You also know that Wal-Mart and Carrefour have been eyeing the Asian market, and we cannot take it lightly."
Although Li Ka-shing generally does not ask questions about Watsons, he still has a clear understanding of supermarkets. Hengyu Supermarket Group is currently engaged in fierce competition with Carrefour in Japan, Malaysia and Thailand.
Xiangjiang is the rear area that they finally occupied. If Carrefour takes advantage here at this time, it will have a huge impact on the confidence of Hengyu Supermarket Group.
Watson's future market is in the mainland, so it naturally needs this rear area. This time the matter is quite serious. Employees are lazy, management is lax, and citizens' satisfaction has dropped sharply. Once a competitor appears, they will be very passive.
Li Ka-shing said: "Guangyu, don't worry, I will reverse the current situation as soon as possible. At the same time, in order to restore our image among the citizens of Xiangjiang, I suggest that we offer a 10% discount for a week this time. I think this can resolve some citizens' concerns."
of resentment."
Li Guangyu very much agrees with Li Ka-shing's suggestion. This event can, on the one hand, resolve the grievances in the hearts of the public, and on the other hand, it can also promote the sales of goods.
After hanging up the phone with Li Ka-shing, Li Guangyu went to the review department and asked the review department to send a team of personnel to the Hengyu Supermarket Group to conduct an review of the group to see if there were any problems. This time Li Guangyu was going to let
A group of managers who did nothing were dismissed.
At six o'clock, Li Guangyu came to the conference room. Li Guangyu said: "At this time, it is the time when many people are supposed to get off work. The reason why we invite everyone to come to this meeting is because I want to talk to you about the current situation of the group." Gan
Qin, please tell everyone some of the phenomena we saw in the Central store today."
As Gan Qin told the story, the management of Hengyu Supermarket Group was very frightened. They knew that this matter was in big trouble. At the same time, they also complained about the staff of the Central store, knowing that it was vulnerable to inspections by senior executives of the Li Group.
You are still working like this, isn't this a trap for everyone?
After Gan Qin finished speaking, Li Yibo, currently the only vice president of Xiangjiang, said: "Li Sheng, I'm sorry, it's because I didn't manage the group well, that's why this situation happened."
Li Guangyu said: "I know that because of our rapid expansion in Southeast Asia, many senior executives from Xiangjiang have gone there. Some of our management feel that they can do whatever they want without supervision from above. In addition, we at Hengyu and
If your ally Watsons monopolizes the Xiangjiang supermarket retail market, you can bully customers with your store."
Li Guangyu became more and more angry as he spoke. At this time, everyone in the meeting of Hengyu Supermarket Group lowered their heads, and no one dared to speak.
After Li Guangyu finished speaking, Li Xuemei said: "Li Sheng, I did not supervise the supermarket group well, so this situation occurred. After the meeting, I will rectify the supermarket group and deal with some irresponsible management."
, those who are serious will be fired, and some employees who do not work seriously and are lazy will be fired. I promise to rectify the current situation of Xiangjiang Hengyu Supermarket Group within a week."
Li Guangyu also knows that Li Xuemei has a very busy day. As long as there are no problems with the performance of the supermarket group, she does not have much time to take care of the problems here.
At present, Li Xuelan's injury has not recovered and she cannot return to work at all. Coupled with the absence of competitors, this situation has arisen.
Li Guangyu said: "Xuemei, you will concentrate on handling the affairs of the supermarket group in the next week. The affairs of Xingyu Group will be handed over to Qin Peng. We must turn around the quality of our service and the attitude of our employees. We are not there yet.
When we are lying down and sleeping, we are competing with Carrefour in Southeast Asia, Baodao, and Japan. I don’t want Hong Kong to become a battlefield for us to compete with Carrefour and Wal-Mart.”
Later, Li Guangyu asked all managements at the meeting to take responsibility, to reverse this unhealthy trend, to act with an attitude of serving the citizens of Xiangjiang, and to remember not to bully customers in stores.
These high-level officials immediately responded that they would increase their management of the lower levels after returning, and they would reverse the current situation as soon as possible so that citizens can buy with confidence.
Li Guangyu also told Li Ka-shing's suggestion about discounts and asked Li Yibo to contact the chairman of Watsons to determine the time for the discounts. At that time, both supermarkets would have discounts at the same time to restore the damaged image.
These managements know that some people are going to be unlucky this time. This one-week discount will cause a considerable loss to the group's profits.