Liang Fei finally found the reason for the brain drain. Last time, Zhang Wu raised this issue and talked about the brain drain.
At that time, Liang Fei didn't take this matter to heart, thinking that the treatment in the store was not very good. People nowadays are not satisfied with the status quo, so they want to go to a better place to develop, so he left.
Only now did he really understand that there was a big problem with the management style of the big head manager.
In Liang Fei's eyes, customers are important, but employees are equally important.
If you want to really do a good job in a business, employees are the foundation and the real lifeblood. If you can't even retain employees, how can you maximize the business?
"Susu, you go out first."
Liang Fei issued the order again, but Datou did not dare to stop him, so he had to let Niu Susu go.
After Niu Susu left, Manager Datou still couldn't get rid of his anger and was extremely angry.
"Mr. Liang, have you fallen in love with this Niu Susu? If you like her, you don't have to let her work here. We are in the Eighth Alley, and the guests who come are all rich and powerful people. There is no one we can offend.
If you're the one who got it, don't talk about anyone else, just Director Liu. You thought he was just the director of the hospital, but he has a great background."
"Background, what background? Tell me about it."
"His brother-in-law is the mayor, and we can't afford to offend him. If he hadn't had this connection, do you think someone like him would have become the dean?"
Liang Fei probably understood the meaning of Datou's words.
In fact, Liang Fei was also very puzzled about this matter. He had been thinking about how someone like Dean Liu could become the dean. Only now did he understand a little bit. That was because this Dean Liu left
No wonder his career went so smoothly.
Speaking of the mayor, Liang Fei seems to have met him several times. He once treated the mayor's secretary. He learned from the mayor's secretary that the mayor is a very fair person and has good manners.
He only cares about the people, so why would he seek personal gain for his unsatisfactory brother-in-law?
"Big Tou, isn't he just Dean Liu? Why should we take it to heart? What happened today is that he was at fault first. Such guests will stop coming if they don't come. For me, Liang Fei, it is not a big loss.
Also, you should think more about your employees in the future, otherwise, our brain drain will become even more serious."
As soon as Liang Fei's words came out, Datou was full of opinions.
"Mr. Liang, we are in the service industry. If we keep focusing on our employees, should we still be in business?"
Manager Datou has always respected Liang Fei, and this is the first time he has refuted Liang Fei over an employee issue.
Liang Fei really wanted to talk to Datou about the issue of employee retention. This issue was a big hidden danger for Bada Hutong. If this matter could not be resolved, it was hard for him to imagine whether other things would happen in the store in the future.
.
"Datou, I remember that six months ago, when I first came here, a customer beat up the male waiter in the store. Do you still remember?"
But the big head rolled his eyes, and for a long time he couldn't remember anything.
"Mr. Liang, there are so many things like this that I can't remember them right now. Are you talking about that time when a customer blinded an employee's eye? Or when the customer forced the waiter to kneel down or which one."
Datou recalled calmly.
Liang Fei clearly felt the seriousness of the matter. Although many of the customers in this store were wealthy people, what they did was really unacceptable.
Liang Fei remembered that half a year ago, when he came to Bada Hutong for the first time, he heard something incredible. There was a very wealthy customer in the store, who seemed to be a wealthy businessman from abroad. The male waiter did not understand him.
It meant that he would hold a grudge in his heart.
Later, he deliberately found fault with the employees and finally beat them up. This did not satisfy his hatred and even forced the employees to drink urine.
Liang Fei only knew a general idea. Later, he heard that the male employee couldn't stand the mistreatment of customers and finally jumped off the building. He wanted to die, so he jumped from the sixth floor of Bada Hutong.
This kid was lucky and didn't fall to death. He was sent to the hospital later. Although he saved his life, he lost a leg.
In order to calm down the matter and not want the customer's privacy to be leaked, the manager teamed up with the customer and gave the employee's family hundreds of thousands of dollars to calm down the matter.
Liang Fei always kept this incident in mind, especially when he saw the desperate eyes of the boy's family, he couldn't calm down for a long time.
Although the matter was later resolved, Liang Fei still couldn't let go.
Thinking about it now, I still feel a little sorry for the boy and his family.
Now when Liang Fei asked about this, Datou actually thought of other things, each of which was so unimaginable.
"What? This kind of thing will happen again. Why didn't you report these things to me? The waiter in our store was hurt. How did you deal with it?"
"What can we do? If the customer pays to settle the matter, we will just be a lobbyist. Mr. Liang, you have to remember that the customers who come to our place are all rich people. They are not short of money, but
Well, they want face, and all they have to do is spend money to calm these things down."
But Datou said it so naturally.
A strange light flashed in Liang Fei's eyes, and he said: "Manager Datou, tell me, what happened to the man who was blinded by the customer?"
Liang Fei had never heard of this matter, and it seemed that he had calmed down the matter behind his back.
"That was all a few months ago. Why did you mention that?"
Da Tou also saw what Liang Fei was thinking, so he didn't dare to mention that matter.
Liang Fei was so anxious that he threw away the cup in his hand and said angrily: "Say."
It was the first time that Datou saw Liang Fei get so angry, so he told the truth of the matter.
"Well, there were a few female guests that day. They are wealthy businessmen from the south. They come to our place several times a year to have fun. However, their personalities are a bit strange. Every time they come, they abuse the male waiters in various ways. This
The other time, they got a little too serious and poked a male employee in the eye with a wine bottle. In the end, the employee was blinded in one eye..."
As Da Tou spoke, he observed Liang Fei's facial expression.
He saw that Liang Fei's expression was ugly, and the veins on his face were now exposed, looking very scary, so he kept silent and did not say any more.
Liang Fei took a deep breath and suppressed the anger in his heart.
He said calmly: "Keep talking."
"Later, later, we sent the employee back to his hometown, but we had already healed his injuries in the hospital, and finally gave him a sum of money. The money was given by those rich women. The employee took the money without saying anything.
What, this matter is settled like this." (To be continued)