Chapter 278: Service with a smile, customer priority
There are many customers in the fast food restaurant, but there is no need to queue.
When it first opened, there was no such thing as regular customers. Even if they had eaten these foods in Huayun Wanjia convenience stores, there were no brands or trademarks after all. No one knew that the cooked foods in convenience stores were exactly the same as those in fast food restaurants. They only had to eat them regularly.
For people who tried it for the first time in a fast food restaurant, they felt that the taste was very familiar.
There are no regular customers, and the rest either came here after watching the video ads and music ads on TV, or were attracted by the flyers distributed by the doll bears outside.
There is no one else.
There was no queue, and the clerks were still busy. They did not play with their mobile phones whenever they had free time like later generations. On the first day of opening, the clerks and store managers in uniforms were busy. The former was busy greeting customers, and the latter was also standing by.
Keep an eye out, no one is slacking off.
Lin Xiaoguang walked over directly.
"Sir, what do you want?" The pretty female cashier smiled and asked with procedural politeness.
"There are twelve of us in total. I will pay the bill. My guest is coming to Xiangjiang for the first time. Miss, please help make arrangements. Thank you!" Lin Xiaoguang smiled gently.
"Okay." The pretty female clerk smiled sweetly.
Next, there was no need for him to run before and after. The female clerk introduced them. They came forward to order things one by one. He just stood aside, like Kangxi's private visit in disguise, checking the situation of the fast food restaurant and the service of the clerk.
Whether the food hygiene is in place, how well the food hygiene is done, whether the customers who come are satisfied, etc.
It has to be said that Liao Yuan and Ou Bingde have no experience in the service industry, but their execution ability is still good. They agree with the concept of service first and have also implemented it in employee training.
At least, when she just received an inspection team member who spoke Mandarin that was not fluent and mixed with the Western Shaanxi dialect, the female clerk did not have any impatience.
"The customer is God." This is the concept of the service industry.
However, most people misinterpret the meaning of this sentence. The relationship between customers and merchants is equal, equal personalities, and equal transactions. However, in the buyer's market of commercial society, it is obvious that customers dominate the transaction rights, so the problem arises.
Merchants may still be able to treat them equally, but employees cannot.
Once there is a conflict between employees and customers, most businesses will ask employees to bow their heads and apologize to customers.
In such a situation, how can employees get along with customers on an equal footing? After all, one is here to work and earn money, and the other is here to spend money to buy services.
Although Lin Xiaoguang sneered at this and did not like the perverted and extreme service concept of a certain company, he had many answers to what kind of service concept should be the foundation of a fast food restaurant. Unfortunately, it is the simplest and easiest to understand.
The implementation is still "the customer is God".
In the end, he had to choose one that was less extreme and at least didn't sound demeaning.
"Service with a smile, customers first!" This is the service concept of MSK fast food.
As for the MSK fast food business philosophy, it is "clean, meticulous, considerate and fashionable", just like the advertising slogan says, "MSK fast food, family dining table, happiness for you and me".
The clerk enforces this very well.
In an 800-square-foot store, there are two cashiers, two kitchens, two cleaners, one delivery person, plus a store manager, eight people. The division of labor is clear and orderly.
Excluding the store manager, there are seven people in a work shift, seven in the day shift and four in the night shift. In total, there are 21 people in a day. To ensure that everyone has two days off every week, one more work shift and one store are required.
That's nearly thirty people.
There are so many people and it seems like a waste of manpower.
However, Lin Xiaoguang thinks it's okay. It doesn't matter if there are more people now. It will increase or decrease later depending on the situation. The extra people can be allocated to newly opened stores. They are familiar with the business now.
After all, there is a lot of business, and the bulk of it is breakfast, lunch and dinner. Breakfast is mainly Chinese-style soy milk fried dough sticks, steamed buns and porridge, tofu, and wontons, supplemented by Western-style sandwiches, fruit salads, hamburgers and cakes. Lunch is much simpler and has a bento.
Mainly stir-fried vegetables, plus some noodles, vermicelli, etc., dinner is no different from lunch.
In addition, the rest are some snacks and drinks, such as French fries, fried chicken, milk tea, coffee, Coke and Sprite.
Lin Xiaoguang looked around and couldn't find any questions. At this time, the members of the expedition team who were traveling with him finished their orders, so he went to order some too, got the red bean porridge and was about to drink it. He saw Luo Yaoguo walking to the bar, seemingly asking about something.
He also walked over.
"How much does a bucket of instant noodles cost? Do you add water to cook them for free when eating here?"
"Instant noodles cost two yuan per bucket, and boiling water is free. There is a water point next to it. You can cook it yourself. Sir, do you want spicy or pickled vegetables?"
"No, thank you!" Luo Yaoguo looked deeply and turned around.
"Director, what's wrong?"
"Nothing, but I am a little worried. On the surface, Qinhuai Food's entry into catering does not constitute competition with convenience stores, but it is only on the surface. In fact, the ready-to-eat food section of convenience stores has overlapped with fast food restaurants. This month
"Initially, it will definitely have an impact on convenience stores." Luo Yaoguo couldn't help but worry.
"It takes about a month from preparation to opening today. What does this mean? It means that Qinhuai Food and Beverage has been planning this for a long time. Regardless of whether the Bank of China loan can be obtained, MSK fast food will be launched."
"Sure enough, he is a capitalist. He didn't even tell me before he turned against me." He sighed with emotion.
Lin Xiaoguang also thought thoughtfully: "They probably thought that if we were notified, we would definitely stop it, so they simply did not notify us in advance to avoid troubles in the opening of the MSK fast food restaurant. After all, we were the terminal seller before, and we controlled Qinhuai Food.
The price of drinks is different now, and they have also entered the terminal."
"That's how it should be. It's better to hold the money in your own hands than in the hands of others. If you say you won't give it, you won't give it. What can you do?" Luo Yaoguo nodded slowly.
Suddenly, his expression changed: "I was transferred not long ago, and General Manager Fan just took office, and now something like this has happened. No, he definitely thinks that Boss Zhong and I are involved in insider trading. This is to give him power, no.
Okay, I guess he already knows it by now, maybe he's having an attack."
Lin Xiaoguang looked at each other.
Suddenly, Luo Yaoguo seemed to have figured something out. He waved his hand and chuckled: "Forget it, it's going to rain and my mother wants to get married. Let him do it. He can scold him as much as he wants. I can't care. Anyway, I've transferred him.
Water has nothing to do with me, it just depends on how he handles it."
Back at the dining table, the members of the expedition team were devouring their food.
Including Luo Yaoguo and Lin Xiaoguang, a total of twelve people occupied a row of vertical tables in the fast food restaurant. There were no less than several kinds of food on the table in front of each person. They were eating and drinking, making it very lively.
It wasn't until the last person finished eating that Li Qingyang asked: "How was it? Is it delicious?"
"It's delicious!" the team members replied in unison.
"If it tastes good, work hard and go all out. If you complete the task this time, maybe we can eat MSK fast food next time in Chang'an."
"yes."
In the end, Lin Xiaoguang paid the bill. The cashier did the math and said with a smile: "Excluding promotions, full discounts, half-price and other discounts, you need to pay two hundred and forty-eight yuan. This is the bill. You can check it."
"Sir, if you spend over 50, over 100, over 150, or over 200, you will get a chance to draw a lottery. The prizes are 100 kinds of cooked food and beverages. You will get them randomly. You will be a 100% winner. The highest prize is a family bucket set meal worth 99 yuan.
You currently have a total of four lottery opportunities, do you want to conduct a lottery?"