In the partitioned office area of the Quality Department, Chen Wenxuan and Liu Jing, who were chatting, suddenly heard Luo Xiyun's angry voice. Chen Wenxuan glanced at Luo Xiyun's small office. He lowered his voice and said: "Sister Liu, the manager is angry.
Oh, who has offended the manager again?"
"How did I know this? XCMG just went in. I seemed to remember that XCMG said there was a batch of customer complaints and they wanted to reject our products." Liu Jing muttered.
As soon as she finished speaking, Chen Wenxuan's expression changed and he quickly asked her: "Sister Chen, do you know what happened to the batch of customer complaints?"
“Function or appearance?”
Chen Wenxuan is responsible for the inspection process after packaging and before storage. If there is a problem with the function, he can explain it, but if there is a problem with the appearance, the blame will definitely fall on him.
Liu Jing didn't ask in detail just now. Now when she heard Chen Wenxuan's inquiry, she shook her head directly: "I really don't know very well. If Xugong comes out later, you can ask Xugong."
There was also an idle quality engineer Tang Yichen in the office. He said: "Xiao Chen, I know that a construction site in Zhejiang Province discovered that 20 or 30 of our products have large cracks on the backs, which are quite obvious...
"
"It's over, it's a matter of appearance." Chen Wenxuan only felt that his liver hurt. How could he not die? It was still an issue of appearance.
After Liu Jing heard what Tang Yichen said, she took the opportunity and immediately said: "Xiao Chen, tell me how you want me to say hello to you. You are responsible for the appearance problem, I told you.
I have to be careful and careful again and again, but why do I still make such a big mistake?"
Chen Wenxuan: "..."
He also wants to know what went wrong.
But now he knows that if such a big thing happens, he will definitely not be able to live with it.
Sure enough, after a while, Xu Yong came out and called him: "Mr. Chen, the manager wants to see you for something."
Chen Wenxuan bravely went to Luo Xiyun's office. After entering, he was immediately prepared to be criticized.
Various thoughts were still running in his head, thinking about how to explain it when he was criticized later. While he was distracted, Luo Xiyun asked: "Xiao Chen, you are responsible for the appearance inspection. Please tell me.
Why did more than 30 cracked products slip out despite our full inspection?"
"If there is such a big problem, which link is the problem?"
"Manager, the day shift is very good. When I was on the day shift, I was always watching at the scene." Chen Wenxuan said this, and he also emphasized his tone.
Luo Xiyun smiled: "Then you mean there is something wrong with the night shift, right?"
"I..." Chen Wenxuan paused. He found that no matter what he said, it would not work.
Finally, he said helplessly: "Manager, it was my poor management that made the mistake."
"Xiao Chen, I don't want to listen to your attitude of admitting your mistake. Go and find out for me immediately where there is such a big loophole."
At this point, Luo Xiyun paused for a while, and then continued: "If it is a process problem, you should hurry up and improve the process for me. But if it is a human problem, and we find out who left the job without authorization, we will deal with it seriously."
"Yes! Manager, I'll check right away!" Chen Wenxuan responded quickly, fearing that Luo Xiyun would say something else, he almost ran out of Luo Xiyun's manager's office.
Tang Yichen and Liu Jing, who were in the partitioned office area outside, looked at each other and did not dare to be too active for fear of causing fire.
In the manager's office, Luo Xiyun said to Xu Yong: "Contact the marketing department to see how the customer wants to handle it and give me a reply as soon as possible."
"Yes, I'll go right away." Xu Yong followed him out.
After Luo Xiyun was the only one left in the office, she tried to calm herself down and do quality work. This kind of thing would definitely happen to her, so there was no need to disturb her mood for this.
But I’m still quite angry when I think about it. Currently, there are less than 30,000 pieces of products per month, and less than 1,000 pieces are allocated to each day. Two shifts work backwards, and the average number for each employee is just over 100 pieces.
, I got through it easily, but something went wrong.
"Forget it, let's see how to deal with it." Luo Xiyun thought in her heart. Now she can decide the final result by herself. This kind of matter no longer needs to be reported to Qi Jiahui, but considering the quality of this batch of products,
'Serious', she still sent an email within the company, describing this quality incident and putting forward suggestions on how production and packaging could eliminate this problem.
In the afternoon, Xu Yong received a reply from the marketing department.
After repeated communication with the relevant after-sales personnel of the marketing department, the customer agreed that Qicheng Aideli Co., Ltd. would arrange for people to go to the site for repairs.
This was the best result, and Luo Xiyun nodded in agreement.
The products no longer need to be transported back and forth, which avoids the risk of bumps, scratches and damage, and also saves round-trip freight and inventory turnover costs. Perfect!
"Xu Yong, would you like to ask Xiao Chen if the results have come out?" Luo Xiyun said to Xu Yong who came over to reply with the results.
After Xu Yong came out of the manager's office, he didn't see Chen Wenxuan outside. He called Chen Wenxuan directly. A few minutes later, Chen Wenxuan ran up panting.
"Xugong, did you just say there was an emergency?" Chen Wenxuan raised his hand and wiped the sweat on his forehead. He had just been dealing with a problem at the packaging side. It was almost December, and he was sweating in short sleeves.
No one has ever done something so contrary to the natural environment.
"The manager wants to ask you about the results of the process. I didn't find you just now, so I called you." Xu Yong explained.
When Chen Wenxuan heard this, he frowned, but he couldn't hide. He went directly to Luo Xiyun's office and explained the investigation results in detail.
No result!
I don’t know the product information yet. So far, all his inspection records have been recorded manually. There is no complete traceability at all. How can he check it?
There is no surveillance at the scene, and we don't know what happened on that day. No one will be stupid enough to admit, "I did that thing, I was sleeping at work," etc.
Therefore, the outcome was destined from the beginning.
Chen Wenxuan had to face criticism again, and he took a job and went with Xu Yong to the construction site where the accident occurred in Zhejiang Province to repair products.
After learning the result, Chen Wenxuan looked miserable on the surface, but he was quite excited inside.
How cool it is to be able to travel on business, even across provinces!
He is only in his 20s this year, which is the age when he wants to run around. He has to deal with problems and solve problems for the company.
…
After finishing the work at hand, Xia Zekai went to pick up Yatou and Tongtong from school as usual. When his wife came back from get off work, Xia Zekai noticed that her face looked wrong and asked him what happened.
Luo Xiyun muttered: "A bunch of trash, they don't work hard at work, what else can they do?"
"Uh!" Xia Zekai was dumbfounded. He didn't expect his wife to be so angry.
Luo Xiyun is a straight-tempered person who can't hide things in his heart. During dinner, he complained about everything to Xia Zekai.
After hearing his wife say this, Xia Zekai smiled: "Daughter-in-law, this is so normal. People are not machines. Who can guarantee that I won't have time to take a nap?"
This was true. Luo Xiyun also knew that this was the truth. She also considered it in this way and did not ask Chen Wenxuan to find out the truth in the afternoon.
"Zekai, I have a day off tomorrow and the day after tomorrow. I will be on a business trip to Foshan next weekend. Do you want to think about where we can take the two of them to play?" Luo Xiyun said.
"Let me think about it." Xia Zekai started to think about it. There were some things he couldn't remember, so he checked them on Baidu.
It's a pity that I made N sets of plans, but I was not prepared for God's disobedience.
When they woke up early the next morning, the ground outside was already covered in snow, and heavy snow was still flying in the sky. The areas covered by snow could only see a patch of white.
"Daughter-in-law, come over quickly and take a look. It's snowing heavily. Why didn't the weather forecast say it?" Xia Zekai was very dissatisfied. He felt that the weather forecast was being passive and slow in its work again.
The weather forecast clearly said it would be sunny today, but the gap between it and the one in front of me was too big, right?
Luo Xiyun was still lying on the quilt, with a snow-white arm exposed outside the quilt.
She didn't want to go anywhere at the moment. Yesterday's heroic words about "pleasing to have fun with my two girls for two days" were forgotten by her. Even though the heating in the room was sufficient, she still felt that
I was shivering with cold, as if I was already in the ice and snow.
"You are really busy, just freeze on the balcony by yourself." Luo Xiyun said to him.
Xia Zekai was not a fool either. He ran back and got into me again.
How wonderful would it be to sleep with his sweet-smelling wife in his arms?
But as soon as he got into bed, Luo Xiyun said to him: "You bastard, your body is cold, don't lean on me, get out of here."
Xia Zekai didn't do anything bad this time. He leaned back and slowly warmed up.
His wife has a cold palace and is afraid of the cold. She is fine in summer, but in winter her feet often feel cold, like popsicles. Especially when she is on her period, it hurts, it hurts so much!
After Yatou and Tongtong both got up, Luo Xiyun knew what she should do today.
Accompanying Yatou and Tongtong to build a snowman, other than that, there is no better companionship than in this snowy weather.
"Mom, look, do the eyes look similar?" the girl happily pointed at the small stones on the round and fat face of the bloated snowman piled up not far away.
Just now, she accidentally picked up a pebble from somewhere. Her little hands were covered with dust and snow, and they were all red from the cold, but she didn't care.
Tongtong jumped up and down, trying to put the hat on her head on the snowman. Luo Xiyun was so angry that her liver ached, how could she have met such a stupid girl.
Xia Zekai finally took a picture of them, but the girl had a more difficult job. She yelled for her father to take the snowman home.
But Xia Zekai tried his best, but failed. He finally had no choice, so he went home and took a basin, braved the snow and built a small snowman in the basin, and carried it to his daughter's balcony at home.
