"Actually, the most important thing in doing business, especially jewelry business, is not to do good sales work, but to do good after-sales service! Juncai, remember, whether a company can be successful and whether it will have customers coming in all depends on after-sales service.
!”
Shi Zhijian's conclusion is not unusual in the past time and space, because many large supermarkets, department stores, and major brand companies in the world regard after-sales service as the main indicator of whether they can occupy the market.
But in this era, people's thinking is still limited to "sales". Many people think that after-sales service is unnecessary. When buying and selling things, it is your business after you buy it. Who cares about whether it is good or bad.
But Shi Zhijian knows that as customers' wallets become bigger and bigger, they will upgrade from single product quality to service quality - the requirements for service quality will also become higher and higher, and among the service quality, after-sales service will be the main focus.
.
Nowadays, the reason why Chow Tai Fook Jewelry can dominate Xiangjiang and crush its peers is that, to put it mildly, they have done a good job in recycling gold. To put it bluntly, it means that their after-sales service has been very good.
Immediately afterwards, Shi Zhijian began to tell Hu Juncai some specific knowledge about "after-sales service".
These contents are the essence cut out from some classic remarks by Shi Zhijian in his previous life. It can be said that every sentence can be used as a practical secret book.
Hu Juncai listened with great interest at first, and then felt that every sentence Shi Zhijian said seemed simple, but was full of philosophy and wisdom. The more he chewed on it, the more unfathomable he felt.
Xie Bingqian happened to come in from outside after finishing her work. When she heard Shi Zhijian's serious talk to Hu Juncai, she didn't want to disturb and just listened.
It doesn't matter if you don't hear this. When I heard it, I was stunned, and my beautiful eyes looked at Shi Zhijian in disbelief.
Xie Bingqian and Shi Zhijian are already married. She thought she knew Shi Zhijian very well, but now she realizes that she still underestimated her husband. He is simply a wizard! Every sentence can be recorded as a classic in business war.
For a moment, Xie Bingqian was fascinated by what she heard. She looked at Shi Zhijian with an even more infatuated look on his face, thinking that she was lucky to be able to marry such a man.
Shi Zhijian spoke very quickly. Just when his mouth was dry, Chen Tai knocked on the door and came in with the western medicine he bought in his hand.
Chen Tai glanced at the crowd, nodded towards Xie Bingqian and Hu Juncai, and then said to Shi Zhijian: "Mr. Shi, this is the Western medicine I got for you! The doctor Gui Lao said, three pictures a day, take them on time!"
Shi Zhijian waved his hand: "My cold is almost gone, it's okay if I don't eat!"
Chen Tai looked at Xie Bingqian after hearing this.
Xie Bingqian took the medicine bag from his hand and said to Shi Zhijian: "I listen to you when it comes to business, but you need to listen to me when it comes to taking medicine to treat diseases!" After that, she poured the water herself and handed the pills to Shi Zhijian.
Shi Zhijian smiled bitterly: "You don't know, these crazy doctors like to add sleeping pills to cold medicine, and I will doze off after taking it——"
"Then sleep well! Look at the dark bags under your eyes, you don't know how many nights you have stayed up!" Xie Bingqian said and handed over the water glass.
Shi Zhijian held the pills in one hand and the water glass in the other, looking at Xie Bingqian with a pleading look on his face: "Is there any discussion?"
"No need to discuss!"
"Not at all?"
"without!"
Shi Zhijian had no choice but to look at Hu Juncai, hoping that he would say a few nice words to him.
Hu Juncai said: "I have been reviewing ancient Chinese prose recently - loyal words are unpleasant to the ears and are beneficial to action, and bitter medicine is beneficial to the disease!"
"Fight on the street!" Shi Zhijian praised him with two words.
Hu Juncai chuckled: "It doesn't matter if I throw myself on the street, as long as Shisheng you are in good health and live a long life, I will be very happy!"
"Flatterer!" Shi Zhijian rewarded him with three more words, and then looked at Xie Bingqian with a bitter face: "Actually - I'm afraid of hardship!"
"Pfft!" But Chen Tai laughed at the side. As soon as he smiled, he knew that he was laughing wrong. He quickly looked at Shi Zhijian, only to see Shi Zhijian staring at him, "Isn't it ridiculous for men to be afraid of suffering when taking medicine?"
Chen Tai hurriedly explained: "Oh no! Oh no! I didn't say anything!" He hurriedly held up his chest, raised his head, and put his hands behind his back.
Shi Zhijian snorted, turned around and saw Xie Bingqian glaring at him and snorting too. Shi Zhijian didn't hesitate anymore and hurriedly poured the pills he was holding into his mouth, and then drank it down into the glass of water!
Unfortunately, the pills were still too bitter, especially a few pills that stuck in his mouth. Shi Zhijian grinned because of the bitterness and had to drink tea.
Then the phone on his desk rang.
Shi Zhijian was still pouring water and couldn't answer the phone.
Xie Bingqian answered the call for him, then held the phone and said to Shi Zhijian: "Did you invite that ghost guy Luo Bao?"
Shi Zhijian nodded, and finally swallowed all the pills. His mouth felt more comfortable, and then he said: "I have something to ask him about - what did he say?"
"He invited you to play golf!"
Shi Zhijian nodded: "Tell him that I will attend the appointment on time!"
…
For Macau, where land is at a premium, owning a golf course here is an extremely luxurious thing.
At this time, Shi Zhijian was playing golf with ghost guy Luo Bao in such a luxurious place.
Luo Bao hit a hard shot and hit the ball onto the green. He turned to Shi Zhijian with a flattering expression and praised: "Mr. Shi, to be honest, I admire you very much. Although I couldn't personally congratulate your company on the opening ceremony, I know that
Your rain of red envelopes was well known throughout Macau, and Mythical Jewelry stole the show!"
Shi Zhijian handed the club to the caddy next to him, walked under the umbrella, poured two glasses of iced sparkling wine, and handed it to Luo Bao: "Although you didn't arrive, you helped me a lot! Thank you in advance.
!”
"You're welcome, Mr. Shi!" Luo Bao put down his golf club and took the wine glass with excitement, "As I said, it's my honor to help you!"
Shi Zhijian let out a breath: "Since you said that, I won't be polite! In fact, I invited you to meet today because there is another thing that you need to do!"
"What's the matter, just tell me?!" Luo Bao looked serious. Now he had completely bet on Shi Zhijian and was even more obedient to Shi Zhijian's instructions.
"Simple, last time I asked you to help spread the news that I hold 20% of the shares of Macau Tourism and Entertainment Company. Now I want you to spread the news. I want to sell these stocks!"
"Ah, what?" Luo Bao was shocked.
He always thought that Shi Zhijian would enter the Macau gaming industry, and he was even looking forward to getting a piece of the pie by then. But now that Shi Zhijian wants to sell his stocks, doesn't that mean that he doesn't plan to play anymore?
Seeing Luo Bao's surprised expression, Shi Zhijian smiled and said, "What, what objection do you have?"
Luo Bao was thinking fast and said hurriedly: "No! How could I have any objection? Since Mr. Shi is doing this, you have to consider it yourself, and I will only support it strongly!"
Shi Zhijian nodded: "That's good!" After speaking, he raised his wine glass and said: "Cheers to your immediate success!"
Luo Bao clinked their wine glasses with Shi Zhijian and said, "Thank you, I will definitely fulfill my mission." Although he said this, Luo Bao was still a little disappointed in his heart, feeling that the gaming industry had gone far away from him and that he had no chance.
At this moment, Luo Bao's assistant came over from a distance.
Seeing this, Shi Zhijian walked a little away, and his assistant whispered a few words in Luo Bao's ear.
Luo Bao's face suddenly changed. He put down his wine glass and said to Shi Zhijian: "I'm sorry, Mr. Shi! It seems I have to leave first! You also know that our family is in the gold business. We just got the news that a batch of our worth
Tens of millions of goods were seized by Hong Kong Customs on the grounds that they were not registered in advance and were suspected of gold smuggling. Now they need to pay millions of fines--"
Shi Zhijian looked at Chen Tai in the distance and waved to him. Chen Tai walked over quickly: "Mr. Shi."
Shi Zhijian whispered a few words to Chen Tai.
Chen Tai immediately said: "Yes!" and left quickly.
After Shi Zhijian lowered his head and lit his cigarette, he looked at Luo Bao: "You and I are playing against each other today, how can we let these chores disturb Yaxing?"
Luo Bao was stunned for a moment: "But... things are really tricky -"
"Three minutes! Please wait for three minutes, Mr. Luo Bao!" Shi Zhijian smiled, "I have already asked someone to call. As for the result - wait until I finish smoking this cigarette, will it be good?"
"Uh, this--" Luo Bao nodded.
In fact, within three minutes, Chen Tai turned back, walked to Shi Zhijian and said a few words.
Shi Zhijian nodded, then blew a smoke ring towards Luo Bao with a smile and said: "Mr. Luo Bao, you don't have to go! The matter has been resolved!"
"Ah, what?" Luo Bao looked shocked and looked at Shi Zhijian in disbelief. He never expected that Shi Zhijian's hands and eyes could end his day of big trouble with just a simple phone call.
You must know that smuggling gold is a serious crime. According to Luo Baolai, even if he is not fined millions, he will at least give hundreds of thousands to the customs as a benefit.
These are still good results.
Now that the Independent Commission Against Corruption has been established in Hong Kong, sometimes even if you give people money to help them do things, they won't get it.
So Luo Bao had actually prepared for the worst, but he didn’t expect that——
At this moment, Luo Bao truly realized the power of Shi Zhijian being honored as the "Emperor of Xiangjiang".
Looking at Luo Bao who was still in a daze, Shi Zhijian stepped forward with a cigarette in his hand and patted his shoulder with a smile: "As I said, you help me and I will help you! I, Shi Zhijian, have no other abilities. As long as anything happens in Hong Kong,
I myself still have a little bit of ability——"
How much ability does this have? It’s like covering the sky with one hand!
Luo Bao woke up from the shock and said excitedly for the first time: "Thank you! Thank you so much, Mr. Shi!"
"Haha, thank you, there is no need to say such words, let's just play ball! Well, I took cold medicine today, and now my head is a little dizzy. If you can't beat me like this, then next time you have to treat me -
As you know, seafood dinner is my favorite!" Shi Zhijian joked.
Luo Bao immediately laughed: "Then I will try my best! Seafood in Macau is very expensive!"
