With the continuous advancement of reform and opening up, the Shanghai Stock Exchange has once again become a domestic financial center relying on its strong advantages and heritage, as well as its global influence.
There are so many rich people here, and all kinds of media are not very open at present, and Li Yuhang arrived quietly, so in the past few days, Li Yuhang and Li Yuxin were quite relaxed and did not receive any attention from the outside world.
Taking advantage of the fact that the exposure is not high at present and the Spring Festival is approaching, Li Yuhang took Li Yuxin to have a good time in Shanghai, and even made a special trip to Lin'an to enjoy the beautiful scenery of West Lake.
Of course, Li Yuhang and Li Yuhang not only visit for fun, but also visit IKEA convenience stores or Jianan supermarkets along the way to understand the business conditions on the spot.
Since it is still a seller's market, both convenience stores and supermarkets are doing pretty well, but some services do not satisfy Li Yuhang.
Perhaps because of its rapid expansion, its own services have not kept up, especially in terms of employee service training.
At Jianan Supermarket Hecheng store, the management and employees here have never met Li Yuhang and Li Yuxin. Although they have seen photos of the president, the president is thousands of miles away in Guocheng. These employees never think that one day the president will return.
Come here.
In their thinking, even if the president inspects, it is a branch in a well-known city like Shanghai and Suzhou. How could they come to this Hecheng branch?
Therefore, the employees only regarded these two people as ordinary shoppers and did not find anything special.
As for Li Yuhang's bodyguards, these people did not follow Li Yuhang and Li Yuxin closely. Instead, they spread out to give Li Yuhang and Li Yuxin their private space, and also served as a good warning to the surroundings to prevent possible dangers.
Therefore, Li Yuhang and Li Yuxin learned about the relatively real situation, which also allowed him to discover many problems.
Some of the employees here are quite lazy and don't treat customers with the enthusiasm they should have. Some of the waiters have extremely inappropriate attitudes, with an expression that says whether they want to buy or not.
Li Yuhang was not too satisfied with the cleanliness of the supermarket, which was far from what he imagined.
He knew that this situation was definitely not limited to the Hecheng branch. The reason why he didn't see too many problems in the past was mainly because he was very well-known in the province. Every time he went there, the management and employees of these branches knew about it, so he saw
What they arrived at was something they showed specifically to themselves.
Li Yuhang secretly noted this matter, and he planned to have Du Ningxue rectify the group's services after he returned, otherwise there would be big problems in the future development of Jianan Supermarket.
He has repeatedly emphasized at meetings that Jianan Supermarket Group is in the service industry and must focus on providing good services so as to win the market. It is obvious that some of the managers below turned a deaf ear to his words.
In addition to the stores currently in operation, Su Wenbin is now busy with the location selection of branch stores. He may not be able to take care of this aspect. Li Yuhang plans to recruit a group of talents after the Spring Festival and assign some elites to the East China region of the group, at least from each province.
The city’s regional general manager must be appointed.
After leaving the Hecheng branch, seeing that Li Yuhang looked unhappy, Li Yuxin persuaded him: "Brother Yuhang, are you angry about this? The main reason is that our industries have expanded too fast, which has also led to the uneven quality of managers in some branches.
It’s not all right. As long as we carry out rectification and training, I believe it will get better in the future.”
Li Yuhang smiled bitterly and said: "This is also my fault. Our Jianan Supermarket has indeed developed too fast, and we don't have much background, so many managements have forced themselves on despite insufficient capabilities, which has led to the current situation.
Fortunately, it is still a seller's market and there are not many competitors, so the results achieved are pretty good.
But we can't just focus on the present, we must also focus on the future, and high-quality services can ensure that we will not be eliminated by the market in the future.
After this time, I plan to establish store manager training courses in Guocheng and Shanghai, mainly to train store managers in supermarkets, convenience stores and Lingjiang electrical appliance chain stores. The focus will be on training services. In the future, store managers and deputy store managers will also be reserved for each store.
Need to attend training.”
At present, many store managers of Jianan Supermarket Group, Lingjiang Electric Appliance Chain Company and IKEA Convenience Store are technical secondary school and high school students, while many store managers of IKEA Convenience Store and Lingjiang Electric Appliance Chain Store are just junior high school graduates.
And in just a few months, Jianan Supermarket has 51 branches, IKEA convenience stores currently have 104 branches in operation, and Lingjiang Electrical Appliances has 68 branches.
This has also led to a huge demand for store managers from several major companies, especially IKEA convenience stores and Lingjiang Electrical Appliances Chain. The average number of employees in these two branches is three, and at most five, and the store manager is equivalent to a first-level employee.
Management, which also results in relatively low requirements.
Moreover, it is not easy for the store managers of these two companies to get promoted. The municipal regional general manager, like the Jianan Supermarket Group, has a six-level structure, and the municipal regional deputy general manager has a five-level position, including financial manager, human resources manager, etc.
Department managers, administrative department managers, etc. are fourth-level positions, deputy managers of various departments are third-level positions, and second-level positions are temporarily vacant.
After waiting for a year, a group of outstanding store managers will be selected, who will enjoy the benefits of second-level positions. These people will also be the main candidates for promotion to deputy managers of the municipal department in the future.
Different from convenience stores, Lingjiang Electrical Appliances Chain Company will also build large supermarket stores in the future. As a result, the ranks of some store managers will also reach Level 2, Level 3, and Level 4.
Just like the Jianan Supermarket Shopping Center under construction in Tongguo City, the store manager of this shopping mall will be under the fourth level management.
Just like the Shunbei store, the Hecheng store here, etc., the store managers are under third-level management, while the current Jianan store and Pingdong store are under second-level management.
Li Yuhang has designed a set of corresponding ranks for each company, so that the company's employees have a clear goal to strive for. There are promotions at higher levels, but they are very rare. Most of them have to go up step by step.
Major companies in Li Yuhang's Jianan Group basically follow the 14-level management structure, and some companies only have a 12-level structure. In terms of wages, the wages for all companies at level 6 and above are the same, with only some differences in bonuses.
As for those below level six, it is based on certain circumstances, especially the wages of ordinary employees. They basically follow the local market, but the wages of Li Yuhang's companies are relatively higher.
This is also a major move in his wage reform this year. Some companies will officially implement the method of basic salary plus commission to stimulate the enthusiasm of employees.
After today's inspection, Li Yuhang feels that there is a need for punishment, so as to have a deterrent effect. The company is not a charity, and those who want to go around will be kicked out of the company.
Although he knows that there are some drawbacks to expanding too fast, Li Yuhang has no intention of stopping the pace of expansion. This is the time to seize the market. Once it slows down, it will be much more difficult to enter the market in the future.
If there is a problem, then we will rectify it while expanding. In this new year, Li Yuhang will ask the group's senior management to visit more of the following branches to actually understand the operating conditions of the branches.
At the same time, Li Yuhang is planning to establish an inspection office in the group. Its main job is to inspect each branch and check whether the services in each store are in place, so as to improve the service level of supermarkets and other enterprises.