A coffee shop in Australia? Sun Dahai scoffed, has that place ever been full?
"Aunt Huihui, have you ever thought that it might be a problem of lack of energy?"
"Lack of energy?" Ouyang Huihui was a little surprised. She had never thought of this.
"Yes. The employees' lack of energy is a problem in terms of recovery.
This is what I think: The coffee shop now implements three shifts. One team will work on the day shift on the first day, and the night shift on the second day. On the third day, they basically don’t have a break until three in the morning, but this day is still their day off.
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It was already noon when they woke up. Those who went home in the afternoon and those who ran private affairs had little time to rest and prepare for a new round of work on the fourth day.
Nowadays, the customer flow in the store is very large, and their daily workload is also very heavy. If they don't get enough rest on their rest days, they will suffer from lack of energy.
Specific manifestations include lack of physical strength, slow reaction time, inability to concentrate on work, etc.
If this is the case, the three-shift system will become a vicious cycle and make them even more tired."
Ouyang Huihui held the phone in her hand and analyzed what Sun Dahai said in her mind. She basically agreed with Sun Dahai's statement, but she still had a little doubt.
"Dahai, what you said makes sense, but this three-shift system is also a very common work schedule in the foreign catering industry.
Moreover, this kind of work and rest mode is more suitable for stores with larger customer flow and better business. Why is it not suitable for our coffee shop?"
Sun Dahai paused and said: "Aunt Huihui, you also said that this kind of work and rest method is more suitable for stores with larger customer flow and better business.
Is this the case in our cafe? How many foreign catering companies can be like us, with the store full every day and the queue outside the store for ten hours? "
A word of advice to wake up the dreamer.
Ouyang Huihui suddenly realized that the so-called busyness in the foreign catering industry mostly refers to being busy during the lunch and evening meals, and other working hours are very relaxed.
It's nothing like the Sewijinghao Cafe, which is full of people and queues from before lunch, and stays busy until late at night.
Although my waiters are young, such long and intense work will make them physically and mentally exhausted.
The three-shift system currently implemented in the coffee shop is a deformed work and rest system. In fact, each person has less than one full day of rest. When rest is not fully guaranteed, everyone has insufficient energy and naturally feels that the work is getting harder and harder.
The more you work, the more tired you become.
Now that the cause of the problem has been discovered, it is necessary to solve it as soon as possible. While Ouyang Huihui was thinking, she asked Sun Dahai casually: "Dahai, what do you think is the best way to arrange shifts?"
"Let's make four shifts." When this question was mentioned just now, Sun Dahai was thinking about it. When Ouyang Huihui asked, he answered.
Sun Dahai knew that in previous generations, highway toll stations in many provinces used such a four-shift rotation.
The highway toll station operates a 24-hour non-stop work system. Each team works continuously for 12 hours, with eight o'clock as the boundary. The day shift is from 8 am to 8 pm, and the night shift is from 8 pm to 8 am.
The day shift started at 8 a.m. on the first day, the night shift started on the second day, the night shift started at 8 a.m. on the third day, and the rest continued on the fourth day.
At 8 a.m. on the fifth day, the day shift started again. Four teams worked in turns, with a cycle of four days.
Any system will have its advantages, disadvantages and scope of adaptation.
The disadvantage of the standard four-shift system is that the working hours are as long as 12 hours, so the work cannot be physically demanding and the work intensity cannot be too high.
Another point is that since the four-shift system requires more personnel, the company will either increase the total salary cost or reduce the per capita income of employees.
In addition, pre-job training is very important, which also requires some extra time and cost.
Sun Dahai briefly told Ouyang Huihui the characteristics of the four-shift rotation system.
Ouyang Huihui's eyes lit up and she blurted out: "This work and rest system is good, the store can work twelve hours per shift, the morning shift is from nine o'clock to twenty-one, and the evening shift is from fifteen o'clock to closing at one o'clock in the morning.
There are a total of ninety-six hours in four days. Each shift works twenty-four hours and can rest for seventy-two hours. There is no problem with this kind of schedule."
"Aunt Huihui, the waiter's physical exertion is very high every day. I think eight hours is just right, ten hours is barely acceptable, and twelve hours of work is a bit too long." Sun Dahai put forward a different opinion.
"You are right. I originally wanted to reduce the pressure on service during peak customer hours by overlapping working hours. It seems that I did not consider the physical strength of the waiters and worked for twelve consecutive hours. It was really tiring."
"For this reason, I have two suggestions. Is there no problem with our efficiency now?" Sun Dahai asked.
He is not a shareholder of Suijinghao, so he was very self-conscious in the past and did not take the initiative to inquire about the store's operating income, profits and other issues.
"Now the daily profit of the coffee shop is very good, so good that Sister Wei Hong and I can't believe it." Ouyang Huihui said proudly.
"Then there is no need to worry too much about personnel costs. My two suggestions are to recruit and train as soon as possible and form a four-shift rotation system as soon as possible.
Second, we organize hourly workers to cooperate during peak passenger flow every day. Aunt Huihui, you worked part-time when you were in school in Australia, so you should understand the hourly wage system."
"Of course I understand. When we were in school, we basically worked as part-time workers. However, there seems to be no such form of work in China, right?"
"It all depends on people. The source of hourly labor is mainly for college students at the beginning, with undergraduates and junior college students alike. There are two slogans, to improve the social practice ability of college students, and to increase the living income of college students from poor families.
Of course, the first slogan should be the main one. The second slogan is best promoted in private and not in words."
"Dahai, through the student unions of several schools, do you think it's okay for them to organize and arrange part-time jobs for students?" Sun Weihong, who was listening to the phone with Ouyang Huihui, also interrupted.
Sun Dahai thought for a while and said: "Let's try it with a student union of a university first. We have a store now, and it only takes a few hours of labor. The purpose of publicity is mainly to prepare for opening a branch in the future."
"How to determine the income standard for hourly workers?" Ouyang Huihui wants to calculate labor costs.
"What are the standards abroad?" Sun Dahai asked.
"The hourly wage of hourly workers is generally about 70% of the hourly earnings of regular workers. They must also ensure that the work is completed within the specified working hours, otherwise there will be liquidated damages."
"Foreign systems in this area are still very strict. Let's just follow the rules and follow them first. If we find something inappropriate in the future, we will modify it.
The per capita income in our country is currently low. I suggest that the hourly wages of hourly workers should be slightly increased, and should be calculated based on 80% of the average hourly earnings of regular workers.
As for the specific terms, Aunt Huihui, you have personally experienced it and have experience, so it is up to you to formulate it."