"If there's anything going on, you have to report it now. Look how long you've endured, your eyes are red. I'll give you the key. You go up and take a nap first. We'll talk about it after we get back from morning exercise."
Sun Dahai couldn't help but give the door key to Qiao Hongwei and went for a run with Bater.
The opening of Lan Kwai Fong is a big event for the current company. But in Sun Dahai's heart, it is just that, not as important as Qiao Hongwei to the company.
You know, Qiao Hongwei was the person Sun Dahai selected himself to be the company's chief steward in the future.
Qiao Hongwei knew that Sun Dahai was caring for him, and he was very grateful. When he saw Sun Dahai and the others running away, he took out his briefcase from the car, locked the door, and went upstairs to sleep.
It was already after nine o'clock when Sun Dahai and the others got home. Morning exercises couldn't take that long. Because Sun Dahai saw that Qiao Hongwei was working very hard, he ran to a nearby teahouse after the morning exercise and packed some breakfast.
.
When checking out, Sun Dahai was quite embarrassed. Both he and Battelle were wearing sportswear. They had gone out for morning exercise in the morning, and neither of them had brought any money.
Fortunately, the owner of this teahouse is very familiar with Chef Cao, and Sun Dahai and the others have also come here for morning tea several times. So, Sun Dahai talked to the boss, and took the breakfast back with credit.
Qiao Hongwei was awakened by the sound of Sun Dahai and others opening the door. Chef Cao had gone out to do shopping early, and Zheng Ziyun also went next door to take care of Cao Shanshan.
Qiao Hongwei was alone in the room and slept soundly for three hours. After all, he was young, and now he has basically recovered.
After a simple wash, the three of them were ready to have breakfast. Zheng Ziyun's share of Sun Dahai had already been sent over.
At this time, old William called and he wanted to come too.
Old William also lived in Bafu Garden, but he was not in the same building as the Cao family. It only took three or two minutes for him to come over, so everyone waited for him to come and have dinner together.
Old William also came to report on work. He was in the store yesterday and persisted until 12 o'clock at night. After seeing that the number of customers was gradually decreasing, he went home to rest under the persuasion of Hu Qingyuan and others.
No. 9 Hot Pot Restaurant is one of the few shops in Lan Kwai Fong Phase 1 that is open 24 hours a day.
According to the living habits of Xiangjiang people, the peak passenger flow will last from 11 noon to 2 or 3 in the morning. Considering that there are a large number of foreign tourists among the customers, their living habits and time difference will make the peak period of No. 9 Hot Pot Restaurant even further.
Postponed.
Therefore, Sun Dahai and Old William discussed several times and finally decided that No. 9 Hot Pot Restaurant would be open 24 hours a day.
Fortunately, this is a hot pot restaurant, and the main job of the kitchen is to prepare dishes, and no cooking is required. Compared with ordinary restaurants, the chef's expenses are saved.
Old William was still a little worried. After getting up in the morning, he immediately called the store, found Ah Fu who was on duty, and asked him in detail about what happened after he left.
After getting a satisfactory answer, old William finally felt at ease. After calling Sun Dahai, he strolled over to have breakfast.
It just so happened that Qiao Hongwei and Old William both wanted to report yesterday's work. One was the overall situation of Lan Kwai Fong, and the other was the specific store performance. They introduced it together, which was more intuitive.
Lan Kwai Fong opened yesterday and achieved very satisfactory results. As of midnight, for most of the day, Lan Kwai Fong received nearly 40,000 tourists.
There are a total of 35 shops in the first phase of Lan Kwai Fong. Yesterday, all the shops were full and they had to wait in line. Among them, the No. 9 hotpot restaurant had the longest queue, which lasted nearly nine hours in total. There was a queue.
After 9 pm, Lan Kwai Fong ushered in the second wave of tourist peaks (the first peak was after the opening ceremony), and it was not until after 2 am that the number of customers dropped significantly.
Last night, Lan Kwai Fong Development and Management Company's general manager Sheng Zhiwen and marketing manager Zhu Lihua conducted a satisfaction survey on all merchants, and the feedback they received was very satisfactory.
And yesterday, a number of powerful customers consulted the development company's marketing department about future plans, with strong intentions to settle in Lan Kwai Fong.
Of course, some problems also occurred yesterday. Due to the limited development area of the first phase, many merchants were full at the same time yesterday and were unable to receive tourists, causing tourists to complain to the company.
In addition, some tourists suggested that a guide board should be set up at the entrance of Lan Kwai Fong to briefly introduce the business scope and characteristics of each merchant to facilitate tourists' choice.
This suggestion was adopted by Shengzhiwen yesterday and arranged for the property department to produce guidance signs as soon as possible.
There are also some minor problems, such as insufficient security manpower and insufficient timely cleaning of public areas, which need to be solved by the development company as soon as possible.
Overall, the Lan Kwai Fong development project has achieved great success.
William Lao reported yesterday's operating results from the perspective of No. 9 Hot Pot Restaurant.
Because No. 9 Hot Pot Restaurant is open 24 hours a day, the statistical data also ends at midnight.
Yesterday, the store received more than 10,000 customers, the table turnover rate reached 13, and the operating income exceeded 450,000 Hong Kong dollars. A total of 1,200 membership cards were issued, 1,500 lucky cards were sold, and the sales revenue was 3
Thousands of Hong Kong dollars.
According to the statistics of customer questionnaires distributed at different times, customers' favorable rating for No. 9 Hot Pot Restaurant is 83%. The top three items that most customers are satisfied with are: service attitude, dining method (small hot pot for one person) and variety of dishes.
The problems reported by customers are very concentrated. Long waiting time in line accounts for more than half of all problems.
In addition, there are some problems reported by foreign customers, such as not knowing how to DIY dipping sauces, the dishes only have names, and there are no picture introductions and weight labels.
When Old William received feedback on these issues, he had already notified deputy store manager Hu Qingyuan, lobby manager Ah Fu and two other lobby managers to resolve these detailed issues one by one.
William Lao strongly agrees with Sun Dahai's business philosophy of using service marketing as the purpose and creating abnormal services. And service is determined by every detail.
Old William asked the leader on duty at No. 9 Hot Pot Restaurant, that is, the lobby manager, to solve the problem immediately after discovering it, organize it into words, and pass it on to the next team.
Only in this way can the abstract concept of service be truly seen and felt by customers.
Qiao Hongwei and Old William each reported their work, and Sun Dahai was very satisfied.
He concluded: "It seems that the biggest problem at present is that the development speed cannot keep up with actual demand. Now we can only try to divert the diversion as much as possible. Real relief may be achieved after the completion of the second phase of the development project at the end of next year."
The service of No. 9 Hot Pot Restaurant is the key. This is by no means something that can be achieved overnight and requires long-term and patient polishing.
Mr. Qiao, you arrange for people from the company to conduct unannounced visits to hot pot restaurants from time to time, and report any problems to Old William in a timely manner.
The store must make rewards and punishments clear, and the rewards should be big and the punishments should be harsh, so that employees can have their service awareness ingrained in their bones."