Chen Xi is very attentive to her work. She has a notebook of her own, which records various information about the twenty-six clients in their group: name, gender, age, industry, main family members, investment style and direction, and other information.
Even the personality and temperament of her clients will be slowly summarized through constant contact with her.
You must know that Citibank launches and distributes a variety of financial products. Only by standing in the customer's perspective, focusing on what they like, and focusing on introducing them, can Chen Xi be successful.
At this time, the red light on the phone on Chen Xi's desk turned on. Chen Xi quickly put on the headset and opened his laptop.
"Dear CPC customer, hello, this is the Citibank CPC customer service center. I am customer representative Selena No. 10136. How can I help you?"
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"Yes, Mrs. Britney, it's me, Selena."
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"Is it Investment Plan No. 075? It is a package investment plan for the national debt of five European countries. Please wait a moment and I will check it for you."
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"I'm sorry, Mrs. Britney, to keep you waiting. I checked and found that this investment plan currently has a purchase limit. Each investment is US$50,000, with a minimum sale of two shares and a holding period of one year."
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“Yes, this is a stable financial product. Although the expected return is not very high, the security is very good and the holding time is not very long.
Moreover, our bank can provide mortgage loans for this product. That is to say, after you purchase this financial product, if you need money, you can use this product to apply for a mortgage loan from our bank, with a mortgage rate of 80%.”
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"Okay, Mrs. Britney, do you want to buy five copies? A total of two hundred and fifty thousand dollars is needed. Now that you have thought about it clearly, I will now turn on the phone recording and ask you to authorize me to do this on the phone...
…”
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"Sorry, Mrs. Britney, your account currently has insufficient balance to complete the operation."
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"Yes, transferring funds from a stock account back to a bank account can theoretically arrive instantly. Considering the information delay and refresh speed, waiting for three minutes is enough."
"Okay, after you complete the transfer, you have to call me again and authorize it over the phone again. The phone authorization just now will become invalid as soon as you hang up the phone."
"Okay, Mrs. Britney, I'll wait for your call."
After pressing the hang-up button, Chen Xi pumped his fist vigorously to cheer himself up.
She was lucky today. She could complete the task of 250,000 US dollars in a few minutes and get more than 100 US dollars just by withdrawing her achievements.
At this moment, the administrative secretary of the customer department came over, followed by the intern from Chen Xi's team.
"Selena, the boss just called and asked you to pack your personal belongings, and then I will take you to find him."
The secretary turned to the intern and said: "This station is yours, work hard."
"Why? What did I do wrong?"
Chen Xi only felt sad, aggrieved, angry, and all kinds of emotions intertwined together. She held back her tears, not letting them flow out.
For her who has always been weak, raising such a question is already the biggest struggle she can make.
"I don't know either, the boss didn't say anything on the phone."
The administrative secretary and Chen Xi had a good relationship in private. She said a few more words in a low voice: "The boss may want to change your position. Don't worry, he doesn't want to fire you. If he does, he will notify me to go to the human resources office to go through the formalities."
."
"I'm going to the bathroom."
Chen Xi hurried into the bathroom, turned on the faucet, held cold water in his hands, put it on his face, and gently washed away the tears.
If you can't stand the grievances of living in a foreign country, you might as well go back to your hometown to farm in the morning.
This is what Chen Xi's aunt said to her when she first came to the United States. Chen Xi deeply believes it. In the past few years, she has been studying and working in the United States. How much discrimination could she have encountered?
Every time she comforted herself with her aunt's words, so that she could quickly get rid of the influence of bad emotions and face reality bravely.
Chen Xi washed his face, quickly touched up his make-up, then returned to his work station, packed up his personal belongings, and followed the administrative secretary out of the office area under the looks of sympathy or gloating from his colleagues around him.
The elevator stopped on the sixth floor.
This is the CPC reception area, and it is also the floor where the office of Randy Orton, the boss of Chen Xi's department, is located. Chen Xi followed the administrative secretary and walked into the boss's office.
Randy Orton's office is a suite, and the outside room is his secretary's office.
Here, the secretary told them that the boss was receiving guests in the reception room. He asked Chen Xi to put down her things first and go to the reception room. The boss arranged for her to meet with the client. If the client had no objection, Chen Xi would be responsible for the client from now on.
Oh my God, is this true?!
Chen Xi couldn't believe his ears.
Along the way, all she thought about was that she would be transferred to a department with poor conditions and extremely low remuneration, and she kept cheering herself up in her heart.
She didn't expect that she would be upgraded. The customers who needed dedicated personnel were at least CPC level 2 or above, with an average daily deposit of more than ten million US dollars in Citibank. If assets were included, they would be billionaires.
Under the envious gazes of the two secretaries, Chen Xi put down the cardboard box containing his personal belongings, straightened his clothes and hairstyle, then walked out of the office and came to the reception area.
When Randy Orton saw Chen Xi coming in, he smiled and said to Sun Dahai: "Mr. Sun, this Miss Selena is the customer service representative I arranged for you. Like you, she is also Chinese and has worked in our bank for two years.
Much more, the service attitude and professional level are very good.
Selena, this is Mr. Sun Dahai. Please communicate with Mr. Sun, and you will be responsible for Mr. Sun’s business in the future."
"Are you Chinese?" Sun Dahai couldn't help but become interested when he heard that Chen Xi was also Chinese.
Chen Xi did not expect that his future client would be so young. He must be a child of a family from Xiangjiang or Wanwan.
Although China's economy has developed rapidly since the reform and opening up, it is not possible to say that such young billionaires can emerge.
"Hello, I am Selena, and my Chinese name is Chen Xi. Nice to meet you. I will serve you wholeheartedly in the future."
Chen Xi was also very happy to be able to serve the Chinese people. At least it would be much easier for everyone to communicate. She spoke in Chinese and English respectively, with a happy smile on her face.
"Hey, your Mandarin is very good! Are you a descendant of Chinese who was born in the United States?"
Sun Dahai heard that Chen Xi spoke Chinese fluently, so he also communicated with her in Chinese. Otherwise, Battelle and Hu Cheng could only listen to the scriptures.