These are just the basics of any mid- to high-end restaurant. The core competitiveness of No. 9 Hot Pot Restaurant is service.
Bag storage, safekeeping of valuables, dedicated children's area, strollers, beds and chairs, shoe shine, hand care, etc., are all free of charge.
Free drinks, side dishes and snacks are provided. Every child who comes to dine under the guidance of their parents will receive a small toy presented by the waiter.
For customers who come to dine alone, if necessary, the store will also provide dolls or large plush toys to accompany them, so that customers not only do not appear lonely, but also have a unique sense of fun.
As for the waiters, they have implemented the concept of serving customers to their bones.
No. 9 Hot Pot Restaurant has a clear stipulation that no waiter shall refuse to provide reasonable service to a customer during working hours, regardless of whether the customer belongs to the station for which the waiter is responsible.
In other words, when a customer comes to any waiter in the store to ask about the ingredients, the status of the dishes, or other legitimate requests, the waiter must immediately resolve the request and must not refuse or delay.
If the waiter cannot solve the problem himself, quickly ask the foreman or floor supervisor to solve the problem.
The waiters at No. 9 Hot Pot Restaurant receive a discount or food delivery for every customer they receive.
Moreover, No. 9 Hotpot Restaurant has never set any sales requirements for its waiters. Instead, it explicitly requires waiters to proactively make reasonable suggestions to help customers reduce dining costs and avoid unnecessary waste when customers have eaten well.
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All of the above prove that the business philosophy of No. 9 Hotpot Restaurant is to provide customers with considerate service.
Such high standards of service cannot be said to exist, but they only exist in top restaurants that are extremely luxurious and even unknown to the public.
However, No. 9 hot pot restaurant, which is just between mid-range and high-end restaurants, has applied this ultra-high level of service. If it cannot attract a large number of customers and make customers satisfied, then it is unreasonable.
Already.
Siam is better. They started their business by special tourism, and they have a strong sense of service.
For the Annan people, it's different.
Not to mention the overall service attitude and level of Annan, people will look down upon it after another thirty or forty years of development, let alone now.
Now that No. 9 Hot Pot Restaurant has opened a branch in Annan, diners in Annan are lucky. Come to dine at No. 9 Hot Pot Restaurant? You will no longer have to spend money and face sarcastic remarks from the waiter.
"Dahai? Do you think the next step is to continue to develop the Southeast Asian market? Or try to enter the European market?"
After the two of them finished chatting, they started talking about business.
This problem has actually troubled old William for a long time. He loves Chinese food and believes that many people in Europe will be able to accept the way of eating at No. 9 Hot Pot Restaurant.
However, compared to Southeast Asia, Europeans' eating habits may be further away from Chinese hot pot. Therefore, Old William was a little worried about whether No. 9 Hot Pot Restaurant could gain a foothold in Europe? So he was very hesitant.
"Let me ask, do you know which country in Europe has the largest number of Chinese people?" Sun Dahai asked.
"Then we must have the most Chinese in Britten." Old William gave the answer casually without thinking.
Sun Dahai nodded and said, "I know Britten's eating habits. They mainly focus on beef, mutton and fresh vegetables. The cooking methods are mainly braised, fried and grilled. Compared with Chinese food, it is relatively simple."
Old William laughed loudly, shook his head and said, "Just say that Britten's food is terrible. I really don't mind. Otherwise, I wouldn't love Chinese food so much."
Sun Dahai also smiled and said: "Because of this, I feel more and more that our No. 9 hotpot restaurant's first step in Europe is to open in Britten."
Compared with France, the kingdom of food, as well as Germany, Italy and Spain, which have their own unique cuisine, Britten people should be more accepting of Chinese hot pot.
I suggest you focus on investigating several major cities in Britten and prepare relevant talent reserves.
We will first build a flagship store there, and the style, taste and service of this store must first be consistent with our other branches.
Regardless of whether this store is profitable or not, we will continue to operate it for three years. After three years, we will decide whether to continue to expand in Europe.
By the way, to be on the safer side, you can open this flagship store in an area with a large number of Chinese people. First ensure a certain attendance rate.
If a new restaurant with exotic tastes has few customers and is deserted, others will not have a strong desire to come in and try it."
Old William nodded and said rudely: "It's up to you to decide the general direction, and I will handle the specific operations. Britten is my motherland, and of course I know how to get them to enter the store and spend money obediently."
"Of course I believe, old William, you are the best!" Sun Dahai's little flattery was immediately delivered.
Old children are old children. Whether they are Chinese or foreigners, they all have the same moral character and are obedient. They have to be coaxed.
"By the way, how is the situation with our partner, Maniel? Looking at the report, the results are very good. Do you know the specific situation?"
"I know it very well. At the end of last year, I personally went to the Middle East for inspection. The per capita income there is high and the social welfare is good, so there are many rich people. The business of the three branches is extremely booming.
Especially those children of powerful people or members of the royal family, the trend of comparison with each other is prevalent. Not only do they demand more expensive ingredients when dining, but they are also used to booking the whole place at every turn.
I asked the people below to make statistics. The three stores in the Middle East are among the best among all our branches in terms of total single store sales, average sales per Taiwan, per capita tip income of waiters, and the number of bookings by region, floor or entire store.
of.
If statistics are made by region, the investment return rate there will definitely rank first, there is no doubt."
Sun Dahai nodded silently and said in his heart: This family has minerals (oil), they are really powerful.
It can be seen that Old William is also a little speechless about this.
He continued: "I saw the grand opening of the main store (Lan Kwai Fong store) and thought it was just a special case.
As a result, almost all branches in mainland China are as popular as the main store. This is already a slap in my face.
Now I realize that opening a branch in the Middle East is even worse, just like robbing money, so I am worried about whether to develop the European market.
Because Europeans’ consumption concepts are relatively more mature, even if our hot pot restaurant establishes a foothold in Europe, it will probably lower the average store turnover and average store investment profit rate.”
Sun Dahai was about to speak when he suddenly heard a commotion. Several people walked into the Sewijinghao Cafe and were still arguing about something.
