In previous meetings, they would laugh and chat non-stop, and the elderly doctor would also tell some dirty jokes.
There were also people smoking cigarettes, playing with their mobile phones, and even talking on the phone.
But today was different. They arrived at the conference room and sat down quietly. Not to mention hip-hop and joking, they just didn't dare to fart.
Everyone's attention is focused on the door. As long as there is a slight movement, they will straighten their backs and cheer up.
Dean Mei came in, and walking behind him was Ning Feiyang.
Everyone in the conference room cheered up and smiled. Dr. Wang took the lead in applauding, and the applause was overwhelming.
Dean Mei waved his hand and said: "At noon, I already said that the big boss of our health center has changed, and now Dr. Ning is in charge."
The applause rang out again.
"Thank you everyone." Ning Feiyang said.
The conference room fell silent instantly.
"I have a document here about everyone's work. Please take a look at it with slight adjustments." Ning Feiyang said.
Dean Mei took out a stack of documents and asked people to distribute them.
They did not dare to be careless about what the big boss brought out and read it carefully.
Seeing those rules and regulations, they were all dumbfounded. They were too strict.
Everyone looked at each other and no one dared to speak rashly.
Ning Feiyang gave them enough time, and after ten minutes, he said, "If you have any ideas, just tell me."
Still no one spoke. They had not known Ning Feiyang for a long time, but they also felt that this young man was quite strong.
If you don't get along with him, you will definitely get into trouble.
"Doctor Hu, please tell me." Ning Feiyang called his name.
Hu Qingrong knew what Ning Feiyang meant, put down the documents in his hands, and stood up.
"Since Boss Ning asked me to speak, let me share my humble opinion. I really have a few questions about this document."
"When it comes to having a correct work attitude, I absolutely admit that there is no problem."
"As for seeking medical treatment first and making satisfactory payment, is this a step too far?" Hu Qingrong said.
In domestic medical conditions, patients are paid first and then treated.
Some unscrupulous hospitals will ask you to pay more during the treatment process. This is the most abominable thing.
That's all. After paying the money, he still has to behave like a grandson and endure the difficulties of some doctors at every turn, which makes the patient quite depressed.
If you are in a bad mood, your condition will not improve.
The doctor-patient relationship is very tense.
Ning Feiyang's suggestion had been proposed before, but was immediately rejected and laughed off.
Now it is better to put it on the table and implement it. This is different.
"It's not big at all. When patients come here for medical treatment, it is no different from buying goods. We also have to have confidence in ourselves." Ning Feiyang said.
"What if some patients are satisfied but have to say they are not satisfied?" Hu Qingrong asked.
"Of course, before seeking medical treatment, they will be asked to deposit money into a designated account. People from the health system will be responsible for it. If they are satisfied, they will directly transfer the money to the health center."
"Even if they want to make trouble, they must have reasons and evidence. If they are dissatisfied with our hospital, they can go to a higher-level hospital for examination. If the problem is with us, the money must be refunded. If the problem is not with us, there will be penalties for them." Ning Feiyang detailed.
explained.
Hu Qingrong nodded slightly.
Ning Feiyang explained so carefully that everyone could see that if they disagreed, they had no confidence in themselves.
Either the medical skills are poor or the service attitude is poor. If you mention these two points, you will definitely not meet the standards and you will be fired directly.
"This method is okay, but the reward system..." Hu Qingrong asked again.
"The reward system is here. It is very detailed. As long as everyone works hard and their salary is doubled, there will be absolutely no problem." Ning Feiyang said.
Double salary?
When they heard this, they became excited. They took the second document and studied it carefully. Their interest was much higher than before.
Ning Feiyang deliberately distributed punishments and rewards separately to create such a huge psychological gap and make it easier to mobilize everyone's enthusiasm.
"The positive rate among patients has reached 30%, and the salary has increased by 30%."
"If the patients' positive reviews reach 60%, the salary will increase by 60% and the bonus will be doubled."
"If the patient's praise reaches 100%, the salary will increase by 100%, the bonus will be tripled, and the seven-day trip to Singapore, Malaysia and Thailand will be provided."
When they saw these rewards, their pupils flashed with light, and their blood boiled under the stimulation of real money.
Hu Qingrong saw this and said excitedly: "This is good, but if we do this, can the health center still make a profit?"
"Of course, some links need to be rectified. For example, when purchasing, if someone is greedy for money, they will purchase drugs that are expensive and ineffective."
"Catch this and lower the purchase price. This is a big expense."
"Also, we can open more services, such as private doctors and outpatient treatment..."
Ning Feiyang proposed a series of special medical treatments, which opened their eyes.
It turns out that hospitals can still have fun like this!
"Now let's vote by a show of hands. If you think this plan is feasible, please raise your hands." Ning Feiyang said.
Swish! Swish! Swish!
Everyone raised their hands firmly without any hesitation.
"It will be implemented from tomorrow. Let's adjourn the meeting now." Ning Feiyang turned and left.
Dean Mei followed up and said with some confusion: "You asked them to vote by a show of hands, and you expected them to agree?"
"Not sure." Ning Feiyang shook his head and said.
"Then you still ask them to vote by show of hands. What if the support rate does not reach half?" Dean Mei asked curiously.
Ning Feiyang said with a smile: "I just asked them to vote by a show of hands. I didn't say this is the final result. Even if no one agrees, I will implement it firmly."
Dean Mei's face was full of black lines. If anyone heard this, they would probably feel that they had been hurt ten thousand times.
Who is the boss?
On one-third of an acre of land, the boss cannot be willful, so why should he be the boss? Why not just go home and farm.
Everyone admired Ning Feiyang's vigorous and resolute style. When he went to work the next day, the hospital's billing department had changed and was supervised by people from the health system.
For every patient who comes for medical treatment, they will introduce the rules and regulations of the health center in detail.
It seems like it's really going to be played.
Everyone arrived at their posts with smiles on their faces, not to mention being more enthusiastic when working.
Most of the patients are quite sensible, and as long as they are satisfied, they will basically give good reviews.
Of course, there are some opportunistic people who deliberately refuse to give good reviews and ask the health center to refund the money.
"You can refund the money, but you have to go to a tertiary hospital for an examination and a certificate." This is what happened to Hu Qingrong. (To be continued)