Chapter 1496 Becomes Lu Mingliang's personal performance
The courier was a little at a loss.
Because Nie Yunsheng left angrily, not caring about him at all, nor telling him what to do.
What Lu Mingliang said just now made Nie Yunsheng very angry and seemed to be on the opposite side, but if you look carefully, you can also feel that he is on the same side as the courier.
Nie Yunsheng was so angry that he started to protest, but the courier was not angry. Instead, he felt that what Lu Mingliang said was very reasonable and he was very cool in his remarks.
Therefore, the courier stayed and wanted to hear what Lu Mingliang had to say.
Lu Mingliang said: "I just said that the customer found that the box in which the apples were packaged was damaged and the apples were lost, so he complained, which is no problem; the outlet bought a box of apples of different varieties on its own initiative to compensate the customer, but the customer did not accept it and then complained.
, that’s no problem either.”
"But obviously, this is not the courier's problem."
"Because under such an unreasonable system, couriers can't do much."
"In order to reduce costs, Shengyun Express has laid off a large number of couriers, keeping the number of couriers at each outlet at a minimum level. Occasionally, when there are too many goods, the couriers are asked to work overtime to deliver them, and violent sorting is used to increase the number of couriers.
Sorting speed.”
"So, when apples rot, it may be because of problems in the sorting process, or because of accidents during transportation. Customer complaints also point to the unreasonableness of the entire express delivery system. However, according to the regulations of Shengyun Express, it is directly
It is obviously unreasonable to fine the courier in the final delivery stage."
"What should a courier do if he sees a box of rotten apples?"
"Including many people complaining that the courier doesn't deliver to their door, but the problem is that the courier pulls hundreds of parcels in one truck and just throws them at the post station. He has to work until after 8 o'clock every day before getting off work. How can he deliver them one by one?
What about door-to-door delivery?”
"So in this case, it is indeed a very helpless thing for the courier to be fined. Because the courier has no ability to improve the problems of the entire logistics system."
"The real problem is the entire system: Why is there something wrong with the entire logistics process? Only the couriers at the end are fined, and the fines are not given to customers, and everything goes into the pockets of the platform? Why are consumers
I paid the courier fee and acted in accordance with the laws, but I have to be guided by public opinion and maliciously attacked?"
"So, I think customers and couriers should indeed understand each other, but this understanding is not based on 'the customer pinches his nose and endures poor service quality, and the courier kneels down to beg for mercy without being fined', but should be based on the realization that
The other party has the other party's difficulties and realizes that the real crux of the problem lies with the platform."
"If we were in headwind logistics, this would never happen."
"First of all, we will not violently sort or destroy the packaging boxes; secondly, we ensure the optimal number of delivery people at each site, and even have a certain degree of redundancy, just to ensure that in case of emergencies,
The entire logistics system can operate smoothly; in the end, even if such an accident occurs, it will be resolved by the platform. It will go through the process to re-purchase the goods for the customer, or compensate the original price. These are the responsibilities of the platform and will not force express delivery.
On my little brother."
"Having said this, you two should understand, right? Your enemy is not the other party. On the contrary, you are the ones who should stand on a united front."
The complainant nodded frequently: "Yes, that's what I mean!"
"Actually, I've said it a long time ago. I was not targeting the courier guy, but the platform! I was emotional at the time, and it was also because I was dissatisfied with the platform's handling of the situation. As a result, public opinion was maliciously guided, and instead I became condescending and arrogant.
Bullying an ordinary courier!"
"I've been scolded so much these past two days that I'm really angry! But no matter how much I explain, it's useless. Many people just assume that I'm a mean, cold-blooded person. It's really speechless!"
The courier also lowered his head and said with some guilt: "I'm sorry. In fact, I was also at fault. I was also afraid of not being fined at the time, so I knelt down in desperation. Unexpectedly, it turned into a kind of moral kidnapping. I didn't expect to give it to you.
It has caused so much trouble..."
Lu Mingliang smiled: "It doesn't matter, the misunderstanding has been resolved."
"This courier guy doesn't have to worry about not having a job. Come to Niefeng Logistics. We are expanding our business and welcome you to join us!"
"Let me also make an advertisement here. Whether you are a courier guy or a customer, you are welcome to come to Headwind Logistics! We are expanding our business and strive to spread our business to all second- and third-tier cities and across the country soon!"
"On this basis, we promise two things: first, we will strive to ensure that services are not reduced in any region and are treated equally; second, within ten years, we will continue to subsidize and do not increase express delivery fees!"
"Okay, let's shake hands and take a picture. This matter will be considered cleared."
The complainant and the courier boy shook hands cordially, and Lu Mingliang put his hand on it. All three of them had smiles on their faces.
There was a "click" and the picture was frozen.
…
At the same time, public opinion on the Internet completely exploded.
From the live broadcast room to major forums, the whole network is hotly discussed!
Mainly, what happened this time was so effective!
At the beginning, everyone heard that Nie Yunsheng came to mediate, and there was already a lot of attention.
After all, the "Shengyun Courier Kneeling Incident" is a hot topic recently. It has been on the hot search for a long time. Many people sympathize with the courier guy and the discussion on the Internet is very high.
The courier boy and the complainant met again, and it was live broadcast. Many people are paying attention to the follow-up of this incident.
Here, some people have a darker heart and want to take this opportunity to scold the complainer again. There are also some trolls who are adding fuel to the fire and making publicity. After all, this is a good opportunity for Shengyun Express to wash away negative public opinion. It is Nie Yunsheng’s personal responsibility.
Highlight moment.
This resulted in the live broadcast becoming very popular from the beginning.
As a result, after the live broadcast started, the script exceeded everyone's expectations!
Unexpectedly, the person who came with the complainant turned out to be Lu Mingliang, the person in charge of Niefeng Logistics. What I didn’t expect was that this meeting was not at all to reconcile the conflict between the courier and the complainant. Instead, it turned into a meeting between Shengyun Express and Niufeng Logistics.
The battlefield of public opinion!
The two sides were at loggerheads and refused to give in to each other.
Many viewers felt like they were just sitting on the wall. One moment they felt that what the person from Shengyun Express said was very reasonable, and the next moment they felt that what Lu Mingliang said was very reasonable. Inexplicably, they felt like watching a debate competition.
But in the end, Lu Mingliang won.
Because Lu Mingliang directly dismantled Nie Yunsheng's routine and even took off his underwear!
For the audience, it would be a bit too much if they still can't understand what is being said.
Many viewers have also awakened to the fact that they were used as a weapon by the Shengyun Group because of their own impulse, and instead became the perpetrators.
In the end, Nie Yunsheng was so angry that he stood up and left with a few harsh words that were not scary. The outcome of the two sides was actually very clear.
What’s even more interesting is that after Lu Mingliang won, he helped Shengyun Group properly resolve the conflict between the courier boy and the complainant!
And it is not the kind of solution that covers up conflicts, but completely exposes the conflicts and puts them on the table so that both parties can resolve them with sincerity.
The stage that Nie Yunsheng originally arranged for himself has turned into Lu Mingliang's personal show!
Lu Mingliang went to the meeting alone, with a heroic attitude of one against three, quite like Mr. Pei's charm.
Not only that, what Lu Mingliang said is also worth reading and pondering by all netizens.
“The conflict between the courier and the customer should actually be between the customer and the platform, and between the platform and the courier guy. However, the platform deliberately portrays itself as a middleman without any responsibility, and directs the conflict between the customer and the courier.
That’s why this farce happened!”
"Indeed, if Lu Mingliang had not appeared, you can roughly guess today's script: the complainant had to express his understanding to the courier boy due to the pressure of public opinion. Future complainants will have to think twice before making a complaint, and many times they will choose to swallow their anger.
, so the customer pinched his nose and accepted worse service, and the courier boy’s situation did not improve at all. Should he be fined or fined, only the platform wins twice!”
“Fortunately, Headwind Logistics is here!”
"As for the delivery, it makes sense. The reason why Shengyun Express delivers slowly is to pursue profits and reduce the number of couriers. This results in the service level never being improved! Do they have no money?
Of course not, the profit is so high, I just don’t want to do it!”
"The same is true for the community post station. The key is not whether to deliver it to the door, but whether to give customers a choice! I allow you not to deliver it to the door, then you can put it in the post station, and then you give me a discount on the express delivery fee; I ask you to deliver it to the door, you
It must be delivered to your door! As a result, Shenyun Express now throws all the goods to the inn indiscriminately, and even ignores requests for door-to-door delivery. Isn’t this just a store bullying customers?”
"The part about the cheap express delivery fee is quite good. The reason why the express delivery fee is cheap is because our country has developed infrastructure, low labor costs, and strong demand for express delivery. Packing hundreds of express delivery items into one truck can greatly dilute the cost. This is not a prosperous period.
Thanks to express delivery! Not only that, Shengyun Express can further reduce labor costs by not providing couriers with five insurances and one housing fund. In this model, it can still make profits, and it uses the reason that express delivery fees are cheap.
Forcing customers to accept poor service is simply shameless!"
"I won't say any more. From today on, I will unconditionally support Headwind Logistics! From now on, anything that can be delivered by Headwind Logistics will be delivered by Headwind Logistics!"
"I hope that the majority of couriers can keep their eyes open and vote with their feet! If all courier companies are the same and they are similar wherever they go, there is really nothing you can do, but Headwind Logistics is obviously much better than other courier companies. I am still looking for other companies.
What's the point of suffering?"
"Yes! Vote with your feet and support Headwind Logistics!"
"But having said that, does Lu Mingliang really dare to say that Niefeng Logistics can really keep its promise and not increase express delivery fees for ten years?"
"I believe it because I believe in Mr. Pei!"
"However, Tengda's organizational structure is a bit ruthless. As the head of Headwind Logistics and the person directly in charge, Lu Mingliang only gets a bonus? Whether he makes money or not has nothing to do with him? This... No wonder, as a senior executive, Lu Mingliang gives people