Mo Shiyi didn't know what Chao Jing was thinking yet, but she went downstairs and immediately arranged for someone to deal with the problem of Chao Jing's suite.
Originally, because Mo Shiyi came to the Crescent Hotel to work, Chao Jing would work in the hotel as much as possible when he had nothing to do. He could also find an excuse to see Mo Shiyi from time to time.
However, as luck would have it, something happened to him the next day and he had to leave the hotel.
At noon, it is the time when the hotel restaurant business is good. The Crescent Hotel is located in the city center, and many wealthy bosses around there will come to their hotel to treat customers to dinner.
Mo Shiyi knew that at noon today, there were three people who came here to discuss business and treat customers to dinner.
The kitchen was busy in an orderly manner. Mo Shiyi had just arrived at the hotel and needed to get used to taking over some tasks. She was reviewing all recent work arrangements in the hotel to see if there were any flaws when she saw Li Yunting, the foreman in the restaurant, with an ugly face.
, hurriedly rushed into her office with a flustered look.
Mo Shiyi's expression turned cold: "Foreman Li, do you have any rules? Is this how hotel management teaches you to break into your boss's office casually?"
Li Yunting's face turned pale. She quickly shook her head and apologized: "I'm sorry, Mr. Mo, I didn't mean to do it. It's just that something urgent suddenly happened. The vice president can't handle it now. He called me over and asked you to handle it. It's going to be a big mess."
Let’s make a deal, guests should call the Health Bureau and Food Safety Bureau to complain about our hotel!”
Li Yunting's tone was urgent, and Mo Shiyi also realized that something was not good, so she quickly stood up: "Go over first, let's talk about the specific situation as we go!"
On the way to the guest box, Li Yunting finally explained the whole story to Mo Shiyi.
It turns out that a customer booked a private room in the hotel today and invited the customer to dinner. As a coincidence, the customer ate a fly in a West Lake beef soup. The customer immediately became angry and threatened that he had chosen this dish.
What kind of hotel is this? The cooperation has failed. The anxious guest will immediately go to the hotel to settle the account and plan to give the customer an explanation.
Because it involved the interests of the project, there was a big fuss at that time. The deputy general manager of the hotel came over and the guests made the fuss even more fierce. Li Yunting had no choice but to come over and call Mo Shiyi.
When Mo Shiyi arrived, the customer had already finished calling the Food Safety Bureau, and he looked unreasonable: "Let me tell you, I am not done with you today.
, you must give me an explanation!"
After he finished speaking, he turned around and spoke to the people sitting at the table, with a flattering look on his face.
The box door was wide open, the guest and his clients were sitting in the box, and the vice president and others were all standing in the corridor outside the box.
Mo Shiyi walked over and asked the deputy general manager in a low voice what was going on. The vice general manager, a middle-aged man, said with a helpless expression: "Mr. Mo, I just made the apology that I should have made and apologized that I should have apologized to.
, but the other party didn’t buy it at all and directly called the Food Safety Bureau to complain about us!”
Mo Shiyi signaled him to calm down: "It's okay. Food safety and hygiene issues, I checked them when I came here yesterday. Even if it's just an inspection, there won't be any problems!"
If the Crescent Hotel can be successful, there may not be any major problems.
Mo Shiyi lowered his voice and asked the vice president: "The person who spoke just now is the guest, and the one sitting here is the customer?"
The deputy general manager nodded: "Well, that customer is very angry and wants to cancel the cooperation. Therefore, the guest who booked the box will be very angry and insist on causing trouble for us! The guest who booked the box is Mr. Cao. In Shen
She is also somewhat famous in Shanghai. Another Mr. He is an upstart in Shanghai’s business district. Many people are rushing to curry favor with him. It is said that the person behind him is very energetic and has many projects under his belt.”
Mo Shiyi asked: "When the dish was served, was it checked in the kitchen?"
The deputy general manager nodded: "I checked. Our hotel has never made such a small mistake. I don't know why we were so unlucky this time!"
Mo Shiyi glanced at him: "Okay, I understand, go ahead and do your work. Leave the matters here to me!"
The vice president nodded, turned and left.
Mo Shiyi then took a step forward, entered the box, stood not far from Mr. Cao, who had his back turned, and said: "Mr. Cao, Mr. He, hello, I am the manager of the hotel, Mo Shiyi
!”
Hearing Mo Shiyi's clear voice, Mr. Cao, who was talking to Mr. He, immediately turned around and looked over.
Seeing the video of a little girl, Mr. Cao's face darkened: "Are you the person in charge of the hotel?"
Mo Shi nodded: "I am!"
"Are you fully responsible for what happens here?"
Mr. Cao asked again.
Mo Shiyi continued to nod: "Yes!"
Mr. Cao snorted coldly: "It would be great if you can. I have already complained. I am now waiting for the Food Safety Bureau to come and deal with this major food safety issue. You are here just in time. If something goes wrong by then, your hotel will also
Don’t even think about doing it anymore!”
Mo Shiyi pursed his lips: "Mr. Cao, for food safety issues, people from the Food Safety Bureau will naturally come to check. However, this time you have an unpleasant dining experience here. This is our hotel's mistake. Regardless of the Food Safety Bureau,
If there are any problems detected over there, our hotel will give you an explanation. Next, let’s discuss the compensation issue first, do you think that’s okay?”
Mr. Cao frowned, but the sitting Mr. He was a little interested in the girl in front of him who was neither humble nor overbearing. He signaled Mr. Cao to be quiet, raised his eyebrows and looked at Mo Shiyi, and said with a smile: "How are you going to compensate us?"
Mo Shiyi said: "Your meal today is free of charge at our hotel. Also, I will have people take away the dishes that are being served now and prepare a few more delicious dishes for you. What do you think?"
Upon hearing this, Mr. Cao suddenly looked at Mo Shiyi sarcastically: "What?
What you mean by this is that I am short of money for food?
What dishes are you missing to compensate?
Are you going to use this to humiliate me now?"
Mo Shiyi didn't expect that Mr. Cao would be so unreasonable.
She deepened her eyes and said, "Mr. Cao, the reason why I offer compensation is because this incident happened in our hotel, and I don't want to bring an unpleasant dining experience to our guests. However, this does not mean that we must be solely responsible for this incident."
On our hotel!”
Upon hearing this, Mr. Cao immediately puffed up his beard and glared: "What do you mean by this?
Do you think the responsibility still lies with us?"
Mo Shiyi said calmly: "I don't care who is responsible for the moment, but I want to explain one thing. When you found the fly, it should have been floating on the soup, and our meal came out of the back kitchen and passed by
The chef and waiter have to check twice before sending it to the box. If there is a problem along the way, it is impossible for them not to discover anything."