Chapter 1692 The processing method that can advance and retreat
Huang Bin had been watching everything Zhu Shenyou did. Looking at the orderly crowd, Huang Bin couldn't help but nodded with satisfaction.
Such a situation suddenly appeared in the mall, which Huang Bin did not expect. However, after observation, he also discovered the problem.
If it was true to his expectations, Zhu Shenbing should have ordered this batch of electrical appliances from his friend. It seemed that the quality was indeed not good, otherwise there would not be so many people reporting the situation.
Compared with Zhu Shenyou, who was calm and calm in dealing with things, Zhu Shenbing stood aside at this time, with a look of disdain on his face at first, but as things gradually came to light, his expression gradually solidified.
, the body couldn't help but step back and back again.
If he hadn't felt that this matter had something to do with him, Zhu Shenbing wouldn't have retreated like this. Huang Bin had noticed this a long time ago and couldn't help but snorted, secretly hating Zhu Shenbing in his heart.
However, since there are still many people at the scene, it is obviously inappropriate to question Zhu Shenbing now. We can only wait until the matter is settled.
More than half an hour later, dozens of consumer information registrations were completed on site. According to the salesperson's inspection, all the electrical appliances in question were sold from Huanglong Shopping Mall.
After Zhu Shenyou heard the results of the young salesman, he nodded slightly, and then looked at the dozens of expectant customers opposite.
"After inspection, these items were indeed purchased by you from Huanglong Mall. However, due to the large quantity, we need to ask the manufacturer's personnel to come and check the problem. If the failure is indeed caused by quality problems, we will compensate you in full. However, if we think it is
If it is caused by factors, we will not bear any responsibility. Let me make this clear to everyone first."
Zhu Shenyou calmly explained to the surrounding customers.
He had already thought about this decision during the inspection process.
It can be regarded as a conservative plan, which can be advanced or retreated. Huang Bin's opinion must be consulted for the final details.
"What? Human factors? What counts as human factors? How to identify this?"
"You mean, we broke it on purpose?"
"We spend money to buy electrical appliances just for home convenience. Who would buy it and break it intentionally? As a boss, what you said is too bullying, isn't it?"
Everyone is the same, they all like to hear nice words, who wants to hear unpleasant words?
The same goes for the customers at the scene. They listened to Zhu Shenyou's previous words, but when they heard the last sentence, they all had unhappy looks on their faces and were reluctant to get up. Some even vented their dissatisfaction.
.
Zhu Shenyou hurriedly waved his hand to signal everyone to be quiet, "I'm just talking about two possibilities. Including myself, I feel the same as you and don't want the second scenario to happen. So, let's all be patient and wait for our manufacturer.
Can we give you a reply after the professionals have read it?"
What Zhu Shenyou said was quite reasonable. From the perspective of these customers, it made the people present listen much better. The few people who were a little dissatisfied stopped talking at this time.
The scene fell into a brief silence.
"Do you mean what you say?"
After a brief silence, the man with glasses looked at Zhu Shenyou and asked.
"You all have seen clearly that I am the general manager of Huanglong Mall. I guarantee that every word I say here today will count. Don't worry, everyone. Didn't you all leave your phone numbers? Once the results are available, I will be there as soon as possible.
I would like to inform everyone that if anyone is dissatisfied with the results, you can come to the mall to find me, and I will never shirk responsibility!"
Zhu Shenyou patted his chest and replied. These words made everyone present feel relieved. Even the man with glasses nodded secretly.
"Okay, we'll give you three days to give us a reply as soon as possible. If you can't give us a satisfactory reply by then, we won't have this attitude next time you come."
Although the man with glasses was relieved, he did not forget to say a harsh word, and then waved to signal everyone to disperse.
The dispute ended like this. Looking at the crowd gradually dispersing, a relaxed smile appeared on Zhu Shenyou's face.
In his opinion, the way he handled it today was quite good. It would be a good idea to leave the information of these customers and then call them separately to defeat them one by one. In this case, these people would not be able to gather together, and they would not be able to gather together.
I can't afford to cause trouble.
In addition, on the surface, you must first stabilize the emotions of these people. If you quarrel with them and the matter becomes serious, these people may become anxious and really destroy the mall.
"Mr. Zhu, what should I do with these things?"
At this moment, the young salesman walked up to Zhu Shenyou and pointed to the pile of electrical appliances on the ground.
Zhu Shenyou frowned slightly, then pointed not far away, "Find a few people to put these things in the warehouse first, and we'll talk about it later."
After Zhu Shenyou finished speaking, he turned around and walked towards Huang Bin, but before he took a few steps, he spotted Zhu Shenbing standing far away.
Seeing Zhu Shenbing smiling awkwardly at him with a timid look, Zhu Shenyou felt very angry.
There is a problem with this batch of electrical appliances. Needless to say, it is also caused by quality problems. At first, my cousin swore in front of me and Huang Bin that they were of high quality and low price. But now, the quality is not guaranteed, and it is also causing trouble.
Customers come to make trouble.
If I hadn't handled it calmly, Huanglong Mall might have been smashed by these customers now. It's more likely that any angry customer would call a reporter.
If Huanglong Mall is reported by the TV station because of the quality problems of the goods sold, then the mall's promotion will be a complete failure, and the business will plummet.
More importantly, Huang Bin was so angry that it was hard to say whether he could keep his position as general manager.
Thinking of this, Zhu Shenyou couldn't help but snorted coldly, glared at Zhu Shenbing fiercely, and walked straight to Huang Bin.
"Young Master..."
Zhu Shenyou asked softly.
Huang Bin nodded slowly with an indifferent expression. As he turned around, he said to Zhu Shenyou: "Go to the office to talk."
Zhu Shenyou nodded, and before he and Qian Xiaohao had walked a few steps behind Huang Bin, Huang Bin suddenly stopped, turned around suddenly the next second, and shot a fierce look at Zhu Shenbing who was standing far away.
.
"You come too!"
These three words contained great anger, but they were suppressed very low. However, Zhu Shenbing still felt the cold from Huang Bin's cold and short words. His body trembled involuntarily and shivered, but still
Taking stiff steps, he followed a few people towards the office.