As the operations director of the plaza, he can say these words in front of these people and TV cameras, take the initiative to take responsibility and promise to pay compensation. How can he not reassure these consumers?
"Well said, as a company that has developed well locally and has a well-recognized reputation, when encountering problems, it did not choose to escape, but took the initiative to take on the responsibilities it should bear. Such companies deserve our trust, and we
I also hope that there will be more and more companies with such conscience."
After the young girl finished interviewing Shen Dapeng, she turned around and spoke enthusiastically to the camera.
After seeing this scene and the very satisfied consumers sitting below, Shen Dapeng couldn't help but relax.
An incident that might have caused an uproar in the public opinion was quickly calmed down under his guidance. It even moved the reporters who came to interview, and they themselves praised Wanhai Plaza to the camera.
In terms of public opinion, Shen Dapeng turned the tide in a timely manner, which quickly put the company on the upper hand and avoided further expansion of the situation.
"Director Shen, the police from the police station and the people from the market supervision department are here. Should we go down and take a look?"
At this moment, Li Bing received a call from the front desk. After saying a few words on the phone, he hung up and ran to Shen Dapeng and asked in a low voice.
When Shen Dapeng heard this, his eyes couldn't help but light up, and then he nodded, and then looked at the two groups of reporters.
"The police and people from the market supervision department are here and are investigating the situation below. I have to go down and cooperate with their investigation. You are here. You can go down with us and be a witness, right?"
The two groups of reporters nodded quickly. It would be even better if they could see Wanhai Plaza solving the problem with their own eyes.
The investigation lasted for nearly a day, but the two merchants could not be contacted. Finally, there was no way. Under the witness of the market supervision department and the police from the police station, the square sent people to forcibly open the two shops.
After careful inspection by market supervision department personnel, some counterfeit and shoddy products were discovered, so the products from the two stores were immediately confiscated and temporarily detained.
Things have reached such a stage that it is no longer possible for Zhu Yuanfeng to come forward. Shen Dapeng reported the current situation to Zhu Yuanfeng, and the police and market supervision department people have arrived. How can Zhu Yuanfeng still sit still?
office?
Regarding the investigation by the market supervision department, Zhu Yuanfeng insisted that he had no knowledge of the situation and acted innocent.
Shen Dapeng couldn't help but smile, "Mr. Zhu, if I remember correctly, you introduced these two merchants. Why don't you know the situation?"
Zhu Yuanfeng's eyes widened, he looked at Shen Dapeng, then looked at the police and market supervision department people next to him, and spread his hands with an aggrieved look on his face.
"I really don't know. Yes, I introduced these two merchants, but after I launched the rental preferential policy, they saw the news and took the initiative to find me for rent, so I introduced them to you, didn't they?"
Zhu Yuanfeng pointed at Shen Dapeng, "I took a look at their qualifications, and they basically meet the admission requirements of our square, so I asked you to check them again. I basically don't know them."
The meaning of these words could not be clearer. Zhu Yuanfeng completely distanced himself from the relationship with the two merchants and became a complete outsider.
"Okay, what exactly is going on? Everyone is here. I hope you can investigate clearly as soon as possible so that these two merchants can be severely punished and our square can be cleared."
Shen Dapeng was too lazy to pay attention to Zhu Yuanfeng, but said to the police and market supervisors present.
Zhu Yuanfeng had already thought of all the escape routes when he implemented this matter. How could he take the initiative to admit it at this juncture?
Unless he doesn't want to continue to be the general manager.
After sending away the police and market supervision personnel, Shen Dapeng reported his handling opinions to Zhu Yuanfeng under the witness of reporters.
After the incident came out, Li Bing reported it to Zhu Yuanfeng, but Zhu Yuanfeng ignored it and asked Li Bing to find Shen Dapeng to deal with it.
This is equivalent to Zhu Yuanfeng stepping back behind the scenes and letting Shen Dapeng handle the matter on his behalf. Shen Dapeng can understand it this way, and can exercise the handling rights on behalf of Zhu Yuanfeng as the general manager, but only report to Zhu Yuanfeng before handling.
Shen Dapeng's handling opinions were completely in compliance with the square's regulations, and there was nothing inappropriate about it.
Even though Zhu Yuanfeng was unhappy, there was nothing he could do about it, because many reporters were present. As the general manager, he represented the square, so what else could he say?
Sure enough, Zhu Yuanfeng just snorted coldly, and after saying "You figure it out," he walked angrily to his office.
Zhu Yuanfeng did not expect that the plan he implemented at the beginning would turn out to be what it is now. Although it caused a certain amount of fluctuations, the reputation of the square was affected to a certain extent.
Zhu Yuanfeng wanted to see how Shen Dapeng would deal with it, but the fun hadn't begun yet, and what Shen Dapeng did did not surprise him.
Not only did they appease those consumers and provide reasonable solutions, but they also took the initiative to call the police, call in people from the market supervision department, and actively cooperate with the investigation, which suddenly changed the direction of the matter.
And he was actually pushed to the forefront by Shen Dapeng. If he hadn't reacted quickly and thought of an excuse, he might have been taken away for investigation.
Zhu Yuanfeng wiped the cold sweat from his forehead and sat in the office, but he was still uneasy. What was originally a good show was actually ruined by him. This was something he never expected.
Now his only way is to prevent the police from finding those two merchants. Otherwise, if the two merchants are scared, they won't confess themselves?
Thinking of this, Zhu Yuanfeng hurriedly called Zhu Shenyou, told him the current situation, and asked him to tell the two merchants not to show up during special periods.
Of course Zhu Shenyou understood what Zhu Yuanfeng meant, because he had received money from Zhu Yuanfeng before, so he had to do things for Zhu Yuanfeng no matter what, right?
Zhu Shenyou made a promise to Zhu Yuanfeng on the phone to contact the two merchants immediately and not let them show up for the time being.
After receiving Zhu Shenyou's guarantee, Zhu Yuanfeng felt more or less relieved, and there was a trace of malice in his eyes, and he hated Shen Dapeng a lot.
Although things were done badly this time and did not have the desired effect, there was nothing Shen Dapeng could do as long as he could not find those two merchants.
Now that they had received Zhu Yuanfeng's verbal promise, Shen Dapeng and Li Bing did not stop. Witnessed by reporters from TV stations and Shencheng Daily, they checked and compensated the injured consumers one by one.