Lao Tan discovered that the stored-value card consumption at the Beijing Liulin store was abnormal, and then checked the business data for the entire February.
The turnover in February was 1.03 million, the stored-value card consumption was 350,000, and the rest was cash income.
Then I checked the data for January, and found that the total turnover in January was 900,000, the consumption of stored-value cards was 280,000, and the rest was in cash.
Checking again last December, the total turnover was 930,000, with stored-value card consumption of 300,000, and the rest in cash.
So I checked the whole year of last year, and the data showed that the consumption of stored-value cards from January to November was between 80,000 and 120,000. This is normal, and like December last year, January and February this year
The consumption of around 300,000 yuan in the past three months is not normal.
A stored-value card is a value-added membership card given to customers in order to lock in customers in advance. For example, if the customer has eaten in the store, is satisfied, and decides to come back in the future, he or she will store value in advance. Generally, the stored-value card is a gift of 5,000 yuan.
One thousand, the stored value increases from ten thousand to two thousand, which is equivalent to an 8.4% discount.
In this way, the customer feels it is suitable, the store locks in the customer, and withdraws funds in advance, killing two birds with one stone.
Stored value cards are processed at the cashier counter, and the cashier is responsible. One card has one number, and the registration is clear. Generally, it cannot be faked.
There are generally two possibilities for excessive consumption of stored-value cards. One is that the customer knows that the store is going to close and is afraid that the money in the card will be lost, so he spends money quickly. The other is that someone steals the card.
There are two ways to steal a card. One is for the cashier to apply for the card privately, charge money into the card without handing over cash, and then delete the card application record so that the accountant cannot find out.
The cashier sells the loaded card to customers at a low price through other channels and makes money himself.
This situation is almost impossible to happen, because the backend of the entire cashier system is controlled by the financial department. The cashier has a record of the card application and has no right to delete it. He has to hand over the full amount of cash that night. Especially now that there is very little cash, you can directly use WeChat.
Transferred via Alipay.
Another way is that the cashier is extremely smart and remembers the card number of the customer's stored-value card in advance. When a customer without a stored-value card takes cash or scans WeChat to check out, she enters the card number of the customer who has the card in advance to pre-pay, and then proceeds
Counter the check and keep the money in your own pocket.
In other words, the cashier collected the money from customers who did not have a card, and the bill was settled by customers who had a card.
The cashier who dares to do this and can do it must have a high IQ, be brave and careful, and have a good memory. Otherwise, the customer here is using the card number of the customer surnamed Zhang to check out the customer who does not have a card. The customer surnamed Zhang is just right.
You came here to pay after you finished your meal, so you didn’t reveal your secret right there?
And you have to remember how much money is left in the guest's card, so you can't steal too much, and you can't use only one card, so you don't get caught even if it's wet with rain and dew.
Lao Tan sat in front of the computer and stared at the business data and pondered for a long time. He made repeated deductions and finally came to the conclusion that the cashier had stolen the card, and the amount was huge.
He looked at the time and saw that it was already one o'clock in the middle of the night. Everyone was sleeping at this time, so he decided to deal with the matter tomorrow and let everyone have a good sleep first.
When he got up the next morning, Lao Tan first called Wang Shulan and told her the situation.
Wang Shulan was shocked when she heard this, and thought it was impossible, because the cashier was the child of a relative of hers. After graduating from college, she did not find a job and worked as a waiter in a restaurant. She thought the little girl was smart, had a good image, and was a relative.
The man in the street felt relieved and arranged to cashier at the bar.
"Nothing is impossible, the store is not corrupt, and the consumption of stored-value cards cannot be so high all of a sudden. Just know this, don't make it public, and don't go to the Liulin store yet. I'll ask Sister Xu from the headquarters to fly to Beijing to find you right away.
, she is an expert and can find it out immediately."
Later, Lao Tan called Sister Xu and explained the situation in detail. Sister Xu said that she also felt something was wrong and was preparing to report it.
"Stop reporting. You fly to Beijing immediately and investigate quickly. Remember, don't alert the cashier."
Lao Tan called Zhou Xiaomei again and asked her to take full responsibility for handling the matter.
At noon the next day, Zhou Xiaomei called. It was as Lao Tan had inferred. The cashier stole the card privately and stole an astonishing amount of 324,000 in three months.
"The cashier was taken away by the police," Zhou Xiaomei said.
Lao Tan was silent for a moment and said, "That's enough for a sentence. How old is she?"
"twenty four."
"Oh------how do you plan to deal with it?" Lao Tan asked.
"I don't know either. I want to ask you." Zhou Xiaomei said.
"Seek Mr. Wang's opinion. After all, he is a relative of hers. Also, he is just twenty-four, so he is too young--just want the money back." Old Tan said with some seriousness.
"Okay, I understand."
"Do a good job in dealing with the aftermath. This is also due to financial sloppiness, carelessness in work, and lack of responsibility. Every day, the checkout slip for stored-value card consumption is handed over to the finance department, with the cardholder's signature on it. If the finance department is careful, they will not be able to find it.
Was it someone who faked the signature?"
"------" Lao Tan's tone was not good, and Zhou Xiaomei did not dare to say anything.
"Immediately make up for the stolen card, you don't need me to teach you, right?"
"No, I know."
"Also, make a notice about this matter and distribute it to all stores. All those responsible for this matter will handle it in accordance with the regulations."
Old Tan put down the phone, feeling neither happy nor sad. He leaned against the bed and closed his eyes.
To be honest, his heart has been tense all day long, and he is thinking about one thing - is it too comfortable to have such a big mistake in management?
It stands to reason that this matter should have been discovered a long time ago, but no one has ever felt that something was wrong, not even myself. If you say that others are careless and careless, don't you feel the same way?
He felt tired and had a faint headache.
An hour later, the phone rang, and it was Wang Shulan. She said on the phone that the cashier's parents had returned the money from the stolen card, and she didn't pursue it further. The cashier went home with his parents.
"Killing people is nothing more than a nod, as long as the money comes back," Lao Tan said.
"The lesson is profound. It seems you can't trust people easily." Wang Shulan said.
"I believe he is right. The main reason is that there are loopholes in our management, the financial review is not careful, the store manager has gaps in the management of the cashier, and the process of applying for stored value cards is not rigorous enough, which is why we made such a big mistake." Lao Tan said.
"you are right."
"There is no big deal in management, it's all about the details. We haven't done enough in the details."
"Brother, you are careful enough. If it weren't for you, how much would we have lost?"
Lao Tan held the phone and smiled bitterly, and said: "Let's not talk about this for now. I want to ask you something, is Liu Yang currently interning?"
"I'm doing my internship at the new store."
"How about you transfer her to Changsha?" Lao Tan asked.
"Okay, why not? She still wants to become your teacher." Wang Shulan said.
"There is no need to become a disciple. I think she is good at catering. She is adventurous and I am ready to take care of her."
"Okay, I'll ask her to find you."
Then Wang Shulan asked about Lao Tan's physical condition with concern, and Lao Tan said he was very good. Wang Shulan said that she would go to the old Chinese medicine doctor to get him two courses of medicine and asked Liu Yang to take it over.
After putting down the phone, Lao Tan felt that he had a severe headache and was confused. Knowing that his blood pressure was rising, he quickly took a piece of antihypertensive medicine and then lay motionless on the bed.
The so-called motionless means that I didn't dare to move at the beginning, my head hurt and I was dizzy, I was spinning, and I didn't even dare to turn over for fear of rupturing the cerebral blood vessels.
Later, I really couldn't move, but I had a clear mind and knew that my blood pressure was so high that I would soon fall into coma.
Ten minutes later, Lao Tan fell into a coma ------
At two o'clock in the afternoon, Xiaofeng came back with the meal packed for Lao Tan. She knocked on the door first and heard no movement inside. She thought Lao Tan had gone out, so she opened the door.
The door opened.
Seeing Lao Tan lying on the bed, he thought he was asleep, so he quietly entered the room, put down the food and was about to leave. But he felt something was wrong, so he glanced at the bed again.
Lao Tan was lying down with the quilt uncovered.
She walked over to cover Lao Tan with a quilt, but when she got closer she couldn't help but exclaimed: "Ah——"