We still remember the hotel that Xiaofeng recommended that Lao Tan looked at before going to Ganqika.
The restaurant is on the same street as the Guandong Family House, which is near Huanghe Street. His house is inside, next to the Beisantaizi Market, which is also a lively place.
The hotel was renovated in September and is called "Country and Human Feelings". It has a farmhouse style. The boss saw that Guandong restaurants are very distinctive, so he opened a smaller version. After opening, the business was good and it was full every day.
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There used to be a cram school next door to her house, with an area of 300 square meters.
After Yanhua and Yanzi came back from Ganqika, the four members of the family sat together to study and discuss, and planned to build a dumpling restaurant like Lao Tan said. Yanhua's family contributed 150,000 yuan, and Lao Feng contributed 20,000 yuan.
One hundred thousand, if it is not enough, he will continue to take it.
The money problem was solved, and what remained was the house. Lao Deng and Feng Shimin both had jobs and had no time to go out to look for them. This problem fell on Yanhua and Yanzi. They wandered left and right, from Beisantaizi to
The Second Ring Road overpass, from Huanghe Street to Emeishan Road, I went through the entire Santaizi, and I fell in love with a few.
After elimination and argumentation, plus the opinions of Lao Feng, Lao Deng, and Li Wanshan, I finally felt that the cram school next to Xiangturenqing was suitable. The area was sufficient, the location was good, it was in a busy city, the front door was spacious, there was a parking lot, and it was a hotel.
A great place.
Unfortunately, the house is not in Tianyitun. If it were in Tianyitun, the owners would be Li Wanshan and Feng Shimin, which would be easier to handle.
It's not that Tianyitun is better, Lao Feng can be tougher in front of the villagers.
After deciding to do this, Yanhua and Yanzi found the landlord. The landlord said that they could not negotiate now. The cram school owner would pay the rent until March next year. If they wanted to negotiate, they would need to talk to the cram school owner first.
The owner of the cram school said that when he rented it, it was a clean room. It cost 50,000 to decorate and buy tables, chairs and benches. There were still five months of rent and a transfer fee of 60,000.
Yanhua and Yanzi left without saying a word.
It's impossible to pay a transfer fee of 60,000 yuan. The two of them opened a dumpling restaurant. The previous decoration is useless, and the tables, chairs and benches are not used. 60,000 yuan is a waste.
The two of them left their phone numbers with the landlord and asked them to contact them if the cram school rent was not paid when due, and they rented it.
There are still more than four months until March next year. Since you have decided to open a restaurant, you have to do your homework in advance.
The two decided not to look for another house, but to wait for this place. If it is transferred, it will be considered bad luck, and if it is not transferred, it will be considered as picking up. They will work in a hotel and study while they have time.
So under the arrangement of Lao Tan, the two of them went to work as waiters in Guandong people's house. Although they were older, they had a good image, good looks, and looked okay. They were better at work than the waiters, and they could do it very well.
I got used to it quickly.
In addition to their relationship with Lao Tan, Zhang Li, Li Shuang, and Zhou Xiaomei also took good care of them and worked very well there.
Today's Guandong people can't be said to be good or bad, and they are also well-known in Santaizi. First, the place is large and can host large banquets and weddings. This is a relatively big advantage; secondly, it is the largest farmhouse in the provincial capital and is well-decorated.
It’s unique. You can feel like you’re in the countryside when you eat here. Many people come here because of its reputation. Thirdly, it’s really unique. Little stupid chickens are slaughtered right now, little donkeys are milled, water tofu, and tofu curd are made on-site. These are very attractive.
Human eyes, even if you are watching the excitement, you have to come to see it.
There are just problems in management, especially kitchen management, which has many loopholes.
After Lao Tan left, Wang Gang did not fail to manage, he also managed and was very dedicated, but the method was wrong and the effect was not achieved.
He also often goes out to study and train to recharge his batteries. At the training site, the teacher speaks with background music. It is easy to enter the state of being brainwashed. He feels hot, blood boiling and passionate, and he quickly enters the state. But after leaving the training site
In this specific environment, after returning to the actual job, I found that I had learned nothing, but my head was a little hot.
If what you learn cannot be applied to actual work, it is just learning in vain and is of no use at all.
All learning is for application.
Knowledge is not power, using knowledge is power.
It’s not that training is bad, it’s inappropriate training, blood-thrilling training, and brainwashing training that have no purpose other than making money. They train people so that they have big heads and small hands, like an eagle’s beak and a duck’s claws. They can eat but not take. This is a trap and harm to others.
Before the training, I earned 3,000 yuan a month, and after the training, no one used the 2,000 yuan a month. What is this other than failure?
In addition, excessive training can easily distance managers from employees and lose touch with actual work.
What often happens is that employees can understand what is said before the training and can perform the assigned work well. But employees cannot understand what is said after the training.
Employees view their leaders as half-immortals, and leaders view their employees as fools.
Leaders are flying in the sky and employees are crawling on the ground. There is a serious disconnect.
This is happening to people in Guandong right now.
Everyone has the mentality of being a teacher, especially those who are pretentious.
Mr. Xu is no exception.
After studying outside, I felt that I could also teach. Instead of spending money to send managers out for training, it was better to train them in the store myself. So I opened a class in the conference room, prepared everything needed for training, and started giving lectures to the management.
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He felt that what he said was very clear and everyone could understand it. This was just what he thought. The real situation was that the managers were confused and had only a half-understanding. But after all, the boss was giving the lecture in person, so he had to listen even if he didn’t want to, and he had to listen if he didn’t understand.
Need to explain clearly.
Everyone is smart, but smart people often do stupid things - lie to themselves, and do so willingly and blatantly.
Mr. Xu gave lectures to the management staff with enthusiasm. He found that the atmosphere in the classroom for a dozen people was too much for him, so he expanded the scope to include the masters and junior supervisors on the stove.
There are more people, the atmosphere is better, and the lectures are more passionate.
He felt that everyone enjoyed listening to it, that it was effective after the lecture, and his self-confidence began to expand. He called all employees together and gave a public class in the banquet hall on the fourth floor.
With more than 100 employees, the scene is there, the atmosphere is there, and the real effects are there.
Many employees couldn't understand what the boss was saying and felt sleepy while listening. Some even closed their eyes.
The lectures are like this. The people listening below think that the teacher standing on the podium can't notice them. It doesn't matter if they make small movements or take a nap. In fact, the people standing on the podium can see the audience very clearly and can see any small movements.
’s clear as day.
Mr. Xu was very angry when he found someone sleeping. His mood was immediately disturbed and the class could no longer go on.
He was asking an old man who was killing fish, "Why did you fall asleep?"
The old man said: "Boss, I only have an elementary school education. I don't understand what you are talking about. Besides, I only need to kill the fish. Everything else has nothing to do with me."
After listening to what the old man said, Mr. Xu realized that he might be wrong, so he terminated the training for all employees. Later, he asked Wang Gang if such a large-scale training should not be conducted. Wang Gang said that it was not necessary, as long as the management was well trained, the employees would know
It's good to work and get paid every month.
Wang Gang told the truth and saved Mr. Xu's face. He didn't say that what he said was not good, and he didn't like to hear it.
Mr. Xu then asked Zhang Li and Zhou Xiaomei.
Zhang Li said directly: "Mr. Xu, I know you are doing it for our own good and want to make us better. I suggest that you don't have to do this kind of training all the time. It's okay to do it. It's better to hire a professional teacher than to teach it yourself."
The implication is that your boss did not speak well.
Zhou Xiaomei said: "Learning is a good thing. You can change it in another way. The managers all have computers, and now various training CDs are sold. We can buy the ones suitable for our hotel and use the computer to learn. Then we have a weekly meeting every Monday, and everyone sits down
Let’s discuss it together and tell us what you don’t understand. The effect should be better.”
This proposal was approved by Mr. Xu, and everyone thought it was feasible, so the learning method was changed from Mr. Xu’s lecture to a learning CD.
Any learning is for application and better problem solving. If the problem is not solved, the results will not change.
The kitchen problem still exists, which is what worries Mr. Xu the most.
Now he regrets asking Lao Tan to leave. If Lao Tan were here, the kitchen would not be so messy and the business would not decline. A turnover of 1.5 million is normal, and it is possible to sell for 1.8 million.
All process standards have been solidified and the hotel is on the right track.
However, at the beginning, I felt that it was alright, and even if Lao Tan was away, the business would not decline ------
It seems that I made a wrong decision.
I wanted to call Lao Tan back, but I couldn't help it.
Wang Gang is good at his job. He is dedicated to the hotel and loyal to himself. He has nothing to say over the years, just like his brothers. But his management is really not good. Although he has gone out to study a lot, his progress has been very small. Let him be good at outside work.
, the internal management is severely lacking.
Time entered December, and Mr. Xu received an invitation letter from Oriental Food.
This is the last three-day KTP inspection in 2010. It is located in Guangzhou and will inspect eight popular hotels. There will also be on-site learning and exchange seminars.
As the largest farmhouse in the provincial capital, Guandong Renjia has given three places. Of course it is not free, each place costs 3,200 yuan.
Mr. Xu felt that this was a good opportunity for on-the-spot investigation, which was more effective than class training, so he took Wang Gang and Zhang Li there.
This inspection greatly touched Mr. Xu, Wang Gang, and Zhang Li.
As the saying goes, “You don’t know until you see it, but you will be shocked when you see it.”
I visited and studied with the delegation and was shocked by the management concepts, process standards, marketing planning, team building, and corporate culture of other people's hotels. Compared with other people's hotels, my management is nothing and there is too much to learn and improve. Compared with other people's hotels, my management is nothing.
There is a primary school student in front of me.
The hotel that impressed me the most is "Pinhai Building". It covers an area of 3,400 square meters, has a medium-to-high-end consumption, has 70 kitchen staff, 100 front desk staff, 96 tables, and 35 large and small private rooms.
The unit price per customer is 70, the table turnover rate is 28%, the daily turnover is 80,000 yuan, and the annual turnover is 29 million yuan.
This number is double that of Guandong people.
The entire kitchen is semi-open, clean, tidy, and hygienic, and the five-day management is exemplary and textbook-like. When you open any freezer, all the raw materials are put into crisper boxes, and there are obvious signs and warning lines, which are neat and orderly.
The vegetable shelves in the vegetable room are all five centimeters away from the wall. The vegetable baskets on the shelves are clean and neat. They contain various picked and washed vegetables according to the labels. There is a water tank under each vegetable basket. The ground is kept dry. There is no
Standing water.
Needless to say, the hygiene and placement of items in each operating room are in place, the rules are in place, the order is clear, and everyone has their own name and family.
The production has a smooth process and strict standards, and there are illustrated examples, which are clear at a glance, so it is difficult to have quality problems.
The kitchen work is in place and the front desk work is even better.
Open the sideboard, cups, bowls, spoons, plates, chopsticks and paper bags all have their own places, and they are neat and orderly. There is an order for serving dishes, and there is a process for removing the dishes. All are operated according to the process, and you are not busy.
Chaos, tension and order.
The happiness index of the employees is very high, and everyone has a smile from the heart. This is difficult to achieve. The front desk staff can develop habits through training. It is not a matter of training to ask the kitchen staff to reach this level.
It's the role of corporate culture.
The sharing and exchange meeting was held in Pinhai Building. The display of team style and corporate culture impressed colleagues and gave them inner applause.
The head chef and manager made reports respectively and answered questions from colleagues on the spot. Their wonderful reports and satisfactory answers received warm applause from time to time.
After returning from the inspection, Mr. Xu realized the importance of management and urgently needed talents like Lao Tan, and his idea of inviting Lao Tan back became stronger.