Lao Tan said: "His hotel is a relatively large hotel in this district and even in Zhengzhou City. It is numerous and high-grade. It has been a good business since it opened. As soon as it is proud, it regards itself as the boss. Like the Guandong hotel I worked for before, it is the largest hotel in Northeast China.
If you want to eat farm food, you have to go to his farm to be authentic. Over time, you start to think that you are the best and start to think of yourself as the boss.
As the saying goes, arrogance will lead to defeat. Guandong people are an example. After becoming the boss, they started to be arrogant and ignored management and quality control. It looked the same as before. The food was still the same and the service was still the same. In fact, it was already going downhill. It was just
I just don’t know.
Our family also has this situation, otherwise I wouldn't have spent the last year reorganizing myself. The first is to recuperate and practice my inner strength; the second is to get rid of arrogance and settle down, and don't always think that you are great and don't know how high the sky is."
Wang Shulan said: "You can really see far, I admire you for that."
"The main reason is that there are too many examples before us. How many well-known restaurants started to fail after a few years of popularity, and finally disappeared. Is it really the impact of the bad climate? In the final analysis, it is caused by management failure to keep up and carelessness.
"
While the two were talking, employees came to work one after another. When it was almost nine o'clock, General Manager Niu and Chief Chef Du Hongli arrived one after another. Seeing that Lao Tan and Wang Shulan had already arrived, they were a little embarrassed and hurriedly stepped forward to say hello. Immediately afterwards
The manager of the human resources department also arrived. After saying hello, the group arrived at the office.
After arriving at the office, they first exchanged polite greetings, and then Lao Tan got down to business.
"This is what I have arranged. Today and tomorrow, Mr. Wang and I will inspect the store and get familiar with the situation. I am mainly familiar with the kitchen, and Chef Du will lead it. Mr. Wang is familiar with the front desk. Please arrange for Mr. Niu to arrange for someone to lead it." Lao Tan
explain.
"I will accompany you personally," Manager Niu said enthusiastically.
"Well, let's not waste any time and take action now." Lao Tan said and stood up.
Manager Bian of the Human Resources Department said: "I'll do the logistics work well. If anything happens, just say anything."
When Lao Tan appeared in the kitchen wearing clean chef uniforms, the kitchen staff were surprised and thought they were about to change the head chef.
Lao Tan changed his serious face uncharacteristically and put a warm smile on his face. Paired with his shiny bald head, he looked a bit like the smiling Maitreya.
Du Hongli introduced to Lao Tan the bosses of each stall and the cooks on the stove, and then led him to visit the vegetable room, washing room, rough processing room, seasoning warehouse and raw material warehouse.
After the visit, he said to Lao Tan: "Chef Tan, our family is all managed according to the Wuchang Standard. It is a standardized window unit in this district. The Food and Drug Administration has listed our family as an inspection-free enterprise for publicity."
Du Hongli kept his head slightly raised as he spoke, with a confident and complacent expression on his face, which was very show off.
Lao Tan was also very considerate. He gave a thumbs up without missing a chance, and said sincere praise in a flattering tone: "You did a good job, and it's spot on! To be honest, I admire you very much. It's really the waves behind the Yangtze River that push the waves ahead, and the better than the blue wins."
Yu Lan.”
"Chef Tan is so complimentary. I'm just a student in front of you." Everyone likes to hear good words. After listening, you will know how to be polite after you feel satisfied.
No, Du Hongli started to be humble and polite. Regardless of whether he was real or fake, at least it was pleasant to listen to.
Lao Tan said: "There is no need to be polite to me. We have worked together for a long time and understand each other. Why are you so polite?" Then he said: "In this way, you are quite busy. You don't have to spend time with me. You should be busy. Bosses
We all got to know each other, so I visited various stalls and learned a lot along the way."
Du Hongli said: "I will accompany you."
Lao Tan waved his hand and said, "No, go and do your business."
Du Hongli no longer insisted, and Lao Tan began to sneak out from various stalls.
Wang Shulan visited the front office under the leadership of Manager Niu, and by the way said hello to the store manager, lobby manager, managers of each floor and others who had met last night.
"My first floor has a total of 246 dining tables at the dining table, which can be increased to 300 during peak periods. The second floor is a multi-functional hall, with half booths and half tables, with a total of 700 dining places, which can accommodate two people at the same time.
wedding banquet.
There are thirty-six private rooms on the third floor, including six deluxe rooms, twelve small rooms, ten medium rooms, and eight large rooms.
The overall per capita consumption is 111, which is at the upper-middle level." Manager Niu introduced.
"What's the current daily water flow?" Wang Shulan asked.
"It's not possible now. The lockdown has just been lifted, and the price is 60,000 to 65,000 a day." Manager Niu said.
"What about last year? When there was no epidemic."
"About eighty-five thousand."
"Oh——" Wang Shulan said: "Based on our business area and per capita consumption, it is normal to sell 110,000 yuan a day. It should have been achieved before."
"Three years ago." Manager Niu said: "My store opened in 2008, and the most popular period was from 10 to 2018. The daily turnover was more than 100,000, and the highest reached over 280,000.
The day we eat dumplings on New Year’s Eve.”
"Yes, it's really good." Wang Shulan said.
"It started to go bad in the second half of 2018. In 2018, the price of raw materials increased significantly. We persisted for half a year in the first half of the year. In the second half of the year, we adjusted the menu structure and prices. From then on, it started to decline."
Wang Shulan remembers the huge price increase of raw materials in 2018. At that time, Ah Qiao's policy was to adjust the menu structure on a small scale without increasing the selling price. At the same time, it implemented a reverse policy - increasing the number of dumplings per plate from fifteen to eighteen.
Make guests feel like they are getting an advantage.
The effect is obvious, the customer flow has increased by two points on the original basis, and the cost of the three additional dumplings per plate is not worth mentioning at all - half a point is enough.
"What's our employee turnover rate?" Wang Shulan asked again.
"Oh, to be honest, it's quite high." Manager Niu rubbed his hands and said, "The kitchen chefs are a little better. The turnover rate is not high. Some of them have been working here since they started their business, and the shortest time they have been working is two years.
Like the waiters at the front desk, the younger employees are considered veteran employees if they have worked for one year, and most of them have been working for about half a year - there are very few veteran employees who have been working for more than three years."
"Every family is in this situation. It's hard to recruit waiters and waiters. I haven't heard anyone say that today's waiters are all elder sisters-in-law, and the waiters are all old men." Wang Shulan said with a smile.
"This is definitely not the case in your family. Your point system management is really good, and it can fully mobilize the enthusiasm and enthusiasm of employees. The most important thing is that the longer you work, the more popular you will be, and the higher your salary will be, so these employees will not like to leave.
When I was studying at your home, I found that almost all of your employees are old employees, and the turnover rate is very small, which invisibly saves a lot of costs.
Nowadays, personnel account for an increasing proportion of costs, and our catering industry is a labor-intensive industry. It cannot be done without people. Cutting people off to save costs and improve efficiency simply does not work. It is no different from seeking death.
Since the decline in business, Director Zhang and I have gone out to learn a lot. We visited many large and small shops all over the country and paid a lot of tuition fees, but the effect was very little.
Speaking of which, we are destined to be together. Mr. Zhang didn’t want to attend the forum in Beijing last year. It was Du Chu and I who arranged the meeting. Unexpectedly, we went to the right place. When Mr. Zhou of your family started sharing, he mentioned Zhang and I.
Dong was attracted, and Dong Zhang told me below that I must learn from others and do point-based management."
Wang Shulan smiled and said: "It's mainly because my Mr. Zhou is charming and attracts you."
Manager Niu's face turned slightly red and said, "Mr. Wang is also very charming."